North America Live Chat Software Market Analysis (2017-2023)

  • ID: 4414155
  • Report
  • Region: America, North America, United States
  • 56 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • MORE

The North America Live Chat Software Market would witness market growth of 6.6% CAGR during the forecast period (2017 – 2023). Live chat software is widely used to directly interact with visitors on websites using survey forms, instant messaging, or chat. Live chat software plays a prominent role due to benefits such as improved website experience, increased average order value, lead generation, increased sales, and better understanding of customer needs. These benefits help the enterprises in performing ten times better on key performance indicators by understanding customer needs. The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market. Real time communication is among the vital components for understanding the needs of the consumers.

Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others. Based on End Users, the North America Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on countries, the North America Live Chat Software market segments the market into US, Mexico, Canada, and Rest of North America.

The market research report covers the key stake holders of the North America Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.

Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • MORE

1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Live Chat Software Market, by Products Type
1.4.2 North America Live Chat Software Market, by End Users
1.4.3 North America Live Chat Software Market, by Countries
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

3. North America Live Chat Software Market
3.1 North America Live Chat Software Market by Product Type
3.1.1 North America Live Chat Software Customer Service Live Chat Systems Market by Country
3.1.2 North America Informational Service Live Chat Systems Market by Country
3.1.3 North America Others Market by Country

4. North America Live Chat Software Market by End User
4.1 Introduction
4.1.1 North America Live Chat Software in Retail & Ecommerce Market by Country
4.1.2 North America Live Chat Software in Travel & Hospitality Market by Country
4.1.3 North America Live Chat Software in Healthcare Market by Country
4.1.4 North America Live Chat Software in BFSI Market by Country
4.1.5 North America Live Chat Software in Media & Entertainment Market by Country
4.1.6 North America Live Chat Software in Telecom & IT Market by Country
4.1.7 North America Live Chat Software in Government Market by Country
4.1.8 North America Live Chat Software in Others Market by Country

5. North America Live Chat Software Market by Country
5.1 Introduction
5.2 US Live Chat Software Market
5.2.1 US Live Chat Software Market by Product Type
5.2.2 US Live Chat Software Market by End User
5.3 Canada Live Chat Software Market
5.3.1 Canada Live Chat Software Market by Product Type
5.3.2 Canada Live Chat Software Market by End User
5.4 Mexico Live Chat Software Market
5.4.1 Mexico Live Chat Software Market by Product Type
5.4.2 Mexico Live Chat Software Market by End User
5.5 Rest of North America Live Chat Software Market
5.5.1 Rest of North America Live Chat Software Market by Product Type
5.5.2 Rest of North America Live Chat Software Market by End User

6. Company Profiles
6.1 LogMeIn, Inc.
6.1.1 Company Overview
6.1.2 Financial Analysis
6.1.3 Research & Development Expense
6.1.4 Strategies at a Glance
6.1.4.1 Partnerships, Collaborations and Agreements
6.2 LivePerson, Inc.
6.2.1 Company Overview
6.2.2 Financial Analysis
6.2.3 Segmental and Regional Analysis
6.2.4 Strategies at a Glance
6.2.4.1 Partnerships, Collaborations and Agreements
6.3 Zendesk
6.3.1 Company Overview
6.3.2 Financial Analysis
6.3.3 Regional Analysis
6.3.4 Research & Development Expense
6.3.5 Strategies at a Glance
6.3.5.1 Expansion
6.3.5.2 Product Launch
6.3.5.3 Mergers & Acquisitions
6.4 SnapEngage
6.4.1 Company Overview
6.5 Livechat, Inc.
6.5.1 Company Overview
6.5.2 Financial Analysis
6.6 Olark
6.6.1 Company Overview
6.7 Kayako, Inc.
6.7.1 Company Overview
6.8 Freshdesk, Inc.
6.8.1 Company Overview
6.8.2 Strategies at a Glance
6.8.2.1 Mergers & Acquisitions
6.8.2.2 Product Launch
6.9 Woopra, Inc.
6.9.1 Company Overview
6.1 Provide Support LLC.
6.10.1 Company Overview

Note: Product cover images may vary from those shown
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  • Freshdesk, Inc.
  • Kayako, Inc.
  • Livechat, Inc.
  • LivePerson, Inc.
  • LogMeIn, Inc.
  • Olark
  • Provide Support LLC.
  • SnapEngage
  • Woopra, Inc.
  • Zendesk
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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