Dataset: 2017 Customer Service Ratings (U.S.)

  • ID: 4414330
  • Database Table
  • Region: United States
  • Temkin Group
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FEATURED COMPANIES

  • 21st Century
  • BMW
  • Duke Energy Progress
  • Hyundai
  • Nordstrom
  • State Farm
  • MORE
The 2017 Customer Service Ratings (CSR) rates 295 companies across 20 industries based on a study of 10,000 U.S. consumers. This product is the dataset, in excel, for the 2017 TCSR. It includes data for all 295 companies and 20 industries, the changes in TCSR between 2016 and 2017, and the difference inTCSR across age groups for each industry.

USAA earned the highest score in the Customer Service Ratings for the fifth year in a row. Its banking business earned the only excellent rating, while its insurance, and credit card businesses tied with Mercedes-Benz for the second highest rating.
Note: Product cover images may vary from those shown
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  • 21st Century
  • 7-Eleven
  • AAA
  • ACE Rent A Car.
  • AOL
  • AT&T
  • Ace Hardware
  • Activision
  • Adobe
  • Advance Auto Parts.
  • Advantage Rent-A-Car
  • Aetna
  • Airbnb
  • Alabama Power Company
  • Alamo Rent A Car
  • Alaska Airlines
  • Albertsons
  • Aldi
  • Allstate
  • Am'
  • Amazon
  • Amazon Prime Instant Video
  • Amazon Prime Music
  • American Airlines
  • American Express
  • American Family
  • Ameriprise Financial
  • Anthem
  • Apple
  • Apple Music
  • Arby's
  • Asus
  • Audi
  • AutoZone
  • Avis
  • BCBS of Florida
  • BJ's Wholesale Club.
  • BMW
  • Bank of America
  • Barclaycard
  • Barnes & Noble
  • Bed Bath & Beyond.
  • Best Buy.
  • Best Western
  • Blackboard
  • Blue Cross Blue Shield
  • Bosch
  • Bright House Networks
  • Budget
  • Buick
  • Burger King
  • CIGNA
  • CVS
  • Cablevision
  • Cadillac
  • Capital One
  • Capital One 360
  • Charles Schwab
  • Charter Communications
  • Chase
  • Chevrolet
  • Chick-fl-A
  • Chipotle Mexican Grill
  • Chrysler
  • Citibank
  • Citigroup
  • Citizens
  • Comcast
  • Comfort Inn
  • Commonwealth Edison
  • Costco
  • Courtyard By Marriott
  • Cox Communications
  • Cricket Wireless
  • Crowne Plaza
  • DHL
  • Dairy Queen
  • Days Inn
  • Dell
  • Delta Airlines
  • Dick's Sporting Goods
  • DirecTV
  • Discover
  • Dish Network.
  • Dodge
  • Dollar
  • Dollar General
  • Dollar Tree
  • Domino's
  • Duke Energy Progress
  • Dunkin' Donuts
  • ESPN
  • ETRADE
  • Edward Jones
  • Electrolux
  • Enterprise Rent-A-Car
  • Etsy
  • Fairfield Inn
  • Family Dollar
  • Fanners
  • FedEx
  • Fidelity Investments
  • Florida Power & Light
  • Food Lion
  • Ford
  • Fox Rent A Car
  • Fujitsu
  • GE
  • GEICO
  • GMC
  • GameStop
  • Gap
  • Gateway
  • Georgia Power
  • Giant Eagle
  • Google
  • GooglePlay
  • H-E-B
  • HBO
  • Haier
  • Hampton Inn
  • Harden
  • Hertz. Lyft
  • Hewlett-Packard
  • Hilton
  • Hitachi
  • Holiday Inn. Holiday Inn Express
  • Home Depot
  • HomeAway
  • Honda
  • Humana
  • Hutu
  • Hy-Vee
  • Hyatt
  • Hyundai
  • IHOP
  • Intuit
  • JCPenney
  • Jack in the Box
  • Jeep
  • JetBlue Airlines
  • KFC
  • Kaiser Permanente
  • Kia
  • Kmart
  • Kohl's
  • Kroger
  • LG
  • La Quinta Inn
  • LendingClub
  • Lenovo
  • Liberty Mutual
  • Little Caesar's
  • Lowe's
  • Macy's
  • Marriott
  • Marshal's
  • Mazda
  • McAfee
  • McDonalds
  • Medicaid
  • Medicare
  • Mercedes-Benz
  • Merrill Lynch
  • MetLife
  • MetroPCS
  • Michael's
  • Microsoft
  • Mitsubishi
  • Morgan Stanley Smith Barney
  • Motel 6
  • National Car Rental
  • Nationwide
  • Netflix
  • New York Life
  • Nissan
  • Nordstrom
  • O'Reilly Auto Parts
  • Office Depot
  • OfticeMax
  • Old Navy
  • PNC
  • Pacific Gas and Electric Company
  • Panasonic
  • Panda Express
  • Pandora
  • Panera Bread
  • Papa John's
  • PetSmart
  • Philips
  • Piggly Wiggly
  • Pizza Hut
  • Popeye's Louisiana Kitchen
  • Progressive
  • Publix
  • QVC
  • Quality Inn
  • Radisson
  • Rent-a-Wreck
  • Residence Inn
  • Rite Aid
  • Ross
  • Safeway
  • Sam's Club
  • Samsung
  • Save-a-Lot
  • Scottrade
  • Sears.
  • Sharp
  • Sheraton
  • ShopRite
  • Showtime
  • Siemens
  • SiriusXM
  • Sonic Drive-In
  • Sony
  • SoundCloud
  • Southern California Edison
  • Southern California Gas Company
  • Southwest Airlines
  • Spirit Airlines
  • Sprint
  • Staples.
  • Starbucks
  • State Farm
  • Stop & Shop
  • Subaru
  • Subway
  • SunTrust Bank
  • Super 8
  • T-Mobile
  • T.J. Maxx
  • TD Ameritrade
  • TO Bank
  • Taco Bell
  • Target.
  • The Hartford
  • Thrifty
  • Time Warner Cable.
  • Toshiba
  • Toyota
  • Toys 'R' Us
  • TracFone
  • Trader Joe's
  • Travelers
  • TriCare
  • U.S. Bank
  • U.S. Postal Service
  • US Cellular
  • USAA
  • United Airlines
  • United Healthcare
  • Vanguard
  • Verizon
  • Verizon Wireless
  • Virgin America
  • Virgin Mobile
  • Vizio
  • Volkswagen
  • Vons
  • Wal-Mart
  • Wegmans
  • Wells Fargo
  • Wells Fargo Advisors
  • Wendy's
  • Whirlpool
  • Whole Foods
  • Winn-Dixie
  • Wyndham
  • eBay
  • iHeartRadio
  • iTunes
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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