Global Contact Center Infrastructure - Procurement Market Intelligence Report

  • ID: 4419943
  • Report
  • Region: Global
  • 77 pages
  • SpendEdge
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FEATURED COMPANIES

  • Avaya
  • Cisco
  • Genesys
  • Huawei
  • Mitel Networks
  • MORE
About Global Contact Center Infrastructure Market

According to the experts, increased need for greater control on business processes is one of the key factors contributing to the growth of this market.

Covered in this report

The report provides actionable insights to improve source-to-contract cycle performance in the global contact center infrastructure market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.

The report, Global Contact Center Infrastructure Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to optimization of category spend.

Category driver
  • Increased need for greater control on business processes
  • For a full, detailed list, view our report
Category constraints
  • Adjusting to rapid technological changes
  • For a full, detailed list, view our report
Procurement best practices
  • Engage in medium-term contracts
  • For a full, detailed list, view our report
Key questions answered in this report
  • What are the market dynamics?
  • What are the key market trends?
  • What are the category growth drivers?
  • What are the constraints to category growth?
  • Who are the suppliers in this market?
  • What are the demand-supply shifts?
  • What are the major category requirements?
  • What are the procurement best practices in this market?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
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Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Avaya
  • Cisco
  • Genesys
  • Huawei
  • Mitel Networks
  • MORE
Part 1: Summary
  • Research Objectives and Methodology
  • Category Definition
Part 2: Category at a Glance
  • Market Overview
  • Category Maturity by Regions
  • Preferred Procurement Models and Major Service Providers
  • Cost-saving Opportunities
  • Major Category Requirements
  • Major Procurement Pain Points
Part 3: Market Insights
  • Category Spend Analysis
  • Demand-Supply Shifts
  • Regional Demand-Supply Snapshot
  • Key Market Developments
  • Regional Impact of Trends
  • Key Category Growth Drivers and Corresponding Regional Impacts
  • Major Category Growth Constraints and Corresponding Regional Impacts
  • Procurement Best Practices
  • History of Innovation
  • Key Current Technological Innovations
  • Major Regulatory Frameworks
  • Strategic Sustainability Practices
  • Porter’s Five Forces
  • SWOT Analysis
  • PESTLE Analysis
Part 4: Supply Market Insights
  • Supplier Operational Capability Matrix
  • Regional Supplier Operational Capability Matrix
  • Supplier Functional Capability Matrix
  • Regional Supplier Functional Capability Matrix
  • Key Clients
  • Supplier Cost Breakup
  • Supplier Positioning Matrix
  • Supplier Selection Criteria
Part 5: Pricing Insights
  • Pricing Models Snapshot
  • Pricing Model Pros and Cons
  • Indicative Pricing
  • Category Negotiation Strategies
Part 6: Category Essentials
  • SLA Terms
  • Supplier Evaluation Criteria
  • Category Risk Analysis
  • Category Sourcing Evolution Matrix
Part 7: Top Five Suppliers
  • Cisco
  • Genesys
  • Huawei
  • Avaya
  • Mitel Networks
Part 8: Appendix
  • Glossary
  • Key Notes
  • About Us
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  • Cisco
  • Genesys
  • Huawei
  • Avaya
  • Mitel Networks
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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