About Contact Center Infrastructure Market
Category service providers are increasing their focus toward technological innovations such as adopting routing applications, multimedia contact routing, and prioritization engines. This is expected to be one of the growth drivers for the global contact center infrastructure market during the forecast period.
Covered in this report
The report provides actionable insights to improve source-to-contract cycle performance in the Global Contact Center Infrastructure Market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.
The report, Global Contact Center Infrastructure Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to the optimization of category spend.
Category driver
Category management strategy
Procurement best practices
Key questions answered in this report
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report
Category service providers are increasing their focus toward technological innovations such as adopting routing applications, multimedia contact routing, and prioritization engines. This is expected to be one of the growth drivers for the global contact center infrastructure market during the forecast period.
Covered in this report
The report provides actionable insights to improve source-to-contract cycle performance in the Global Contact Center Infrastructure Market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.
The report, Global Contact Center Infrastructure Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to the optimization of category spend.
Category driver
- Use of analytics in contact centers
- For a full, detailed list, view our report
Category management strategy
- Shift from on-premise to an Infrastructure as a Service set-up
- For a full, detailed list, view our report
Procurement best practices
- Bundling of services
- For a full, detailed list, view our report
Key questions answered in this report
- What are the market dynamics?
- What are the key market trends?
- What are the category growth drivers?
- What are the constraints on category growth?
- Who are the suppliers in this market?
- What are the demand-supply shifts?
- What are the major category requirements?
- What are the procurement best practices in this market?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report
Table of Contents
PART 01: EXECUTIVE SUMMARY
PART 02: MARKET INSIGHTS
PART 03: CATEGORY PRICING INSIGHTS
PART 04: COST-SAVING OPPORTUNITIES
PART 05: BEST PRACTICES
PART 06: CATEGORY ECOSYSTEM
PART 07: CATEGORY MANAGEMENT STRATEGY
PART 08: CATEGORY MANAGEMENT ENABLERS
PART 09: SUPPLIERS SELECTION
PART 10: SUPPLIERS UNDER COVERAGE
PART 11: US MARKET INSIGHTS
PART 12: CATEGORY DEFINITION
PART 13: APPENDIX
Companies Mentioned
- Cisco
- Genesys
- Huawei Investment & Holding (Huawei Technologies)
- Five9
- Searchlight Capital (Mitel Networks)
- Enghouse.
Methodology
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