Enterprise Trends for UCaaS Solutions Market

  • ID: 4425688
  • Report
  • Region: Global
  • 41 Pages
  • Frost & Sullivan
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Transforming the Workplace By Moving Communication Solutions to the Cloud

This Industry docket covers the trends in Indian Unified Communications (UC) Applications and UC Services market. It also provides insights into the on premise vs the hosted UC adoption in the enterprises. The research also cover the adoption by various verticals.

Also, taking into perspective the end user needs, the docket also anlayzes the needs of CIOs and evaluates their inclination toward choosing a hosted or cloud based UC service .

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Scope & Limitations

Why Unified Communications as a Service (UCaaS)?

  • Unified Communications and Collaboration is seen as a TRANSFORMATIONAL JOURNEY within enterprises
  • Modern Day Business needs a Mix of Engagement, Collaboration and Co-relation in the workplace
  • Communication and collaboration needs are changing, leading to adoption of cloud based UCaaS solutions
  • The need for increased collaboration and mobility solutions would drive the unified communications market
  • Data security and lack of reliable IT infrastructure anticipated to hamper the growth of Unified Communications
  • Enterprises can leverage UCaaS to drive efficiency, cost optimization and productivity by implementing it over the long term

UCaaS: The India Opportunity

  • Hosted UC Services market in India outgrew the on-premise UC Applications market and the trend is anticipated to continue
  • Use of traditional UC applications such as telephony, contact centers has declined; Real time collaboration to drive uptake in conferencing solutions
  • Enterprises are strongly evaluating cloud based UC solutions to support the burgeoning need to transform their digital workplace
  • IT/ITeS & BFSI verticals would continue to invest in UC Applications & services, with Ecommerce & healthcare also creating significant opportunities for growth
  • Organizations are deploying additional collaborative services such as hosted conferencing, team collaboration applications, and social media tools…
  • Scalability, flexibility and better ROI are key considerations for enterprises while selecting UC solutions
  • Frequent technology upgrades often pose a challenge for CIOs and demand large IT teams; the key is to identify a suitable vendor to support migration
  • With Foreign Direct investments in the Healthcare and Retail segments, it is anticipated that there will be long term growth potential for UC solutions
  • GoI's Digital initiatives have attracted investments in manufacturing, which are expected to further create communication and collaboration needs

UCaaS: A Quick CIO Dipstick

  • Conferencing services show higher adoption on hosted platform; Telephony and Contact centers anticipated to move faster toward cloud
  • Large enterprises are concerned about the inability to upgrade and maintain; Drive for cloud adoption supported by international cloud OEMs
  • Key drivers to adopt cloud are cost, control, productivity and ROI
  • Most enterprises are willing to choose cloud; data residency and privacy along with security and compliance needs must be met
  • Small and mid segment enterprises show more willingness to choose a single Service Provider for end-to-end UCaaS deployment
  • Healthcare and Professional Services are key verticals willing to invest in UCaaS from a Telecom Service Provider

UCaaS going Forward

  • Effective UCaaS technologies would drive the next wave of disruption and would be driven by the need to create seamless customer experience Browser based solutions for real time communication will simplify collaboration for users on any platform
  • Cloud Telephony has redefined communications in a way that all enterprise communication could be moved to a network-based voice service
  • Hosted contact center is expected to overtake voice-based customer service and create more opportunities for omni-channel engagement
  • Enterprises are exploring the launch of cloud connected audio services; and create a single platform for integrating all audio, video and web services
  • Large Enterprises are witnessing a steady migration to SIP Based voice setup owing to the manageability and scalability benefits over traditional PRI links
  • Enterprises will realize UCaaS is only the first step in holistic digital transformation empowered by analytics, mobility and customisation

Annexure: Our Services

  • Maximize opportunities from existing products and markets; systematically explore new products, markets, including inorganic Opportunities
  • Our Growth Consulting Canvas
  • Legal Disclaimer
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