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Utilities Performance Benchmarking Report Series for Electricity 2017

  • ID: 4428277
  • Report
  • August 2017
  • Region: Global
  • 174 Pages
  • The KPI Institute Pty. Ltd.
A KPI Selection Tool for Professionals Within the Electricity Utility Sector


  • AES Eletropaulo
  • CEZ group
  • Endeavour Energy
  • GDF Suez
  • Namibia Power Corporation
  • Stanwell Corporation
  • MORE

The Center for Performance Benchmarking and the Utilities Performance Labs has initiated in 2016 a large-scale project which reveals the most common KPIs monitored by electricity utilities companies worldwide and presents their performance results. The extensive data collected as part of this secondary research initiative was skillfully scrutinized and refined, so as to provide users with a well-rounded off collection of data for companies in the utilities sector to compare themselves against.

The Utilities Performance Benchmarking Report 2017 for Electricity covers 2 perspectives - non-financial and financial KPIs:

  • Key Performance Indicators for Electricity Utilities;
  • Financial Key Performance Indicators for Electricity Utilities.

Our research included 40 countries located in 21 world regions pertaining to 5 continents. The utilities secondary benchmarking research reckoned and reviewed 2265 electricity companies.

The extensive list of companies was narrowed down, in the next stage of the research which consisted in identifying KPIs and their performance levels from public data records available on each company’s website. The search for public annual reports or operational reports led to a significant shrinkage of the companies’ list to be included in the study, as data was found only for 105 electricity organizations.

From the analysis of the available data sources the most important key performance indicators were identified for each utility sector, resulting in:

  • 257 KPIs for Key Performance Indicators for Electricity Utilities;
  • 20 KPIs for Financial Key Performance Indicators for Electricity Utilities.

Reasons to Buy this Report:

  • Can be used as a KPI selection tool for professionals within the electricity utility sector;
  • Can be used as a target/baseline setting tool for already set KPIs;
  • Can be used as a tool to benchmark performance and identify performance gaps within electricity utility companies worldwide.
Note: Product cover images may vary from those shown


  • AES Eletropaulo
  • CEZ group
  • Endeavour Energy
  • GDF Suez
  • Namibia Power Corporation
  • Stanwell Corporation
  • MORE

About Us
Research Methodology
How to Use the Report
Electricity - Industry Overview
KPIs List
Data Catalogue
Appendix 1 - KPIs Definitions
Appendix 2 - Companies’ List
Appendix 3 - Companies’ Profiles
Appendix 4 - References

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  • AES Eletropaulo
  • CEZ group
  • Endeavour Energy
  • GDF Suez
  • Namibia Power Corporation
  • Stanwell Corporation
  • MORE

Research Methodology

The Utilities Performance Benchmarking Report Series for Electricity is the output of an extensive research project conducted in order to showcase the most frequently used metrics in the electricity utility industry and to enable readers to benchmark their performance levels against other companies from the same activity sector. Our research is a 7 steps process to collect, analyze and consolidate the performance data presented in this report.

1. Business understanding - the initial stage of the benchmarking study is to understand the electricity sector and identify potential benchmarking partners throughout the world. The output of the research indicated electricity potentially eligible companies to be included in the survey. The selection criteria used at this stage refers exclusively to industry affiliation.

2. Data collection - this is the most intense part of the research as it consisted in gathering data from all potential benchmarking partners. Metrics and performance results were collected from public data sources, mainly the official websites of the companies and included 3 types of documents: annual reports, sustainability reports and financial reports, covering data from 2011 to 2015. An important factor in data collection was the language barrier, which led to a shrinkage of the data set of the initial companies list. Moreover, not many companies display other data sets except for the metrics requested by external regulators (e.g. financial data, environmental impact, customer statistics).

3. Standardization - consists in reformulating all metrics names, identifying similar and duplicate KPIs. The metrics’ names were shortened and a suitable symbol was added for each: “#” (volume, quantity, ratio), “%” (percentage, rate) or “$”(value of);

4. Data analysis and clustering - all metrics were split into clusters: Customers, Operations, Environmental Impact, Corporate Governance and Human Capital for non-financial KPIs and Assets and Liabilities, Revenues and Costs, Profitability, Financial Stability and Shareholders’ Profitability for financial KPIs.

5. Data visualization - all data was aggregated and displayed in graphics. The visual representation used is the histogram given the need to display various metrics and their results over the years in the same chart.

6. Data accuracy review - to ensure high reliability of the information provided, the data was double-checked for accuracy.

7. Report writing - this stage consisted in aggregating all graphics in one comprehensive report.

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  • AES Eletropaulo
  • Alstom
  • AltaLink
  • Australian Gas Light
  • Avista Utilities
  • Azienda Elettrica Ticinese
  • Bangor Hydro Electric
  • BC Hydro
  • Belize Electric Limited
  • Botswana Power Corporation
  • BP Energy
  • Burbank Water & Power
  • Burlington Hydro
  • Butwal Power Company
  • CEZ group
  • CH Energy Group
  • Chatham-Kent Hydro Inc.
  • Clearwater Power
  • Columbia Power
  • Columbia River Public Utility District
  • Contact Energy
  • Contour Global
  • Copperbelt Energy
  • Coserv Electric
  • Dominica Electricity Services
  • Dong Energy
  • Dubai Electricity & Water Authority (DEWA)
  • Duke Energy
  • E-ON
  • EEHC
  • Electricity Generation Company of Bangladesh
  • Electricity Invercargill Ltd
  • Elektroprivreda Bosne i Hercegovine
  • Endeavour Energy
  • Endesa
  • Enel
  • Entergy
  • ESB
  • Eskom
  • Essential Energy
  • ExxonMobil Asia Pacific
  • Fortis Inc
  • Fortum
  • Gaza Electricity Distribution
  • GDF Suez
  • Gujranwala Electric Power Company (GEPCO)
  • Guyana Power and Light Inc.
  • Hebron Electric Power Co.
  • Hokkaido Electric Power Co Inc.
  • Hokuriku Electric Power Company
  • Horizon Utilities
  • HS Orka
  • Hyderabad Electric Supply Company (HESCO)
  • Inter RAO
  • Isagen
  • Jamaica Public Service (JPS)
  • JSC Larvenegro
  • Kansai Electric Power Company
  • Kingsport Power (Appalachian Power)
  • Korea Western Power Co. LTD
  • Landsvikjun
  • Long Island Power Authority
  • Manitoba Hydro
  • Meridian Energy
  • Missouri River Energy
  • Multan Electric Power Company (MEPCO)
  • Muscat Electricity Distribution
  • Namibia Power Corporation
  • Nebraska Public Power District
  • Northpower Ltd
  • Nuon N. V.
  • Omaha Public Power District
  • Ontario Power Generation
  • PacifiCorp (Pacific Power)
  • Perusahaan Listrik Negara (PLN)
  • Progress Energy Florida
  • Public Service Electric and Gas Company
  • Rochester Public Utilities
  • RWE
  • Samruk Energy
  • Santee Cooper
  • SEV Faroe Islands Europe
  • Shikoku Electric Power Company
  • Sn Nuclearelectrica
  • Sohar Power
  • Southern Company
  • Stanwell Corporation
  • Statkraft Power
  • Swaziland Electricity Comp
  • Synergy Electric
  • Taiwan Power Company
  • Talen Energy
  • TasNetworks
  • Teoponga
  • The Dhaka Power Distribution Company Ltd. (DPDCL)
  • Tonga Power Limited
  • TransAlta Corporation
  • Trust Power
  • Tuas Power Generation Pte Ltd
  • Verbund Ag
  • Wapda
  • We Energies
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