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Utilities Performance Benchmarking Webinar Series 2017: Operational Key Performance Indicators - Webinar

  • ID: 4429177
  • Webinar
  • September 2017
  • Region: Global
  • 360 Minutes
  • The KPI Institute Pty. Ltd.
Insight Needed to Overcome Specific Business Challenges and Implement Performance Improvement Initiatives

Finding relevant performance benchmarks within the water, gas and electricity utilities can prove to be a problematic task for professionals, especially given the demanding and risky environment in which they activate. Hence, being able to see the bigger picture by having a clear view on the industry’s performance levels and gaining the capacity to benchmark their own performance with the industry standards is a must for performance managers and practitioners.

In order to reveal the key indicators used by well-known utilities companies, the publishing company in 2016, through its Center for Performance Benchmarking and Utilities Performance Labs initiated a large secondary benchmarking projects. The webinar series will give an insight into the findings of the Secondary Benchmarking Initiative regarding performance management practices in the utilities sector and also tips and tricks for efficiently deploying a secondary benchmarking initiative.

Webinars Within the Bundle:

  • Performance Benchmarking for Water Utilities
  • Performance Benchmarking for the Gas Utilities Industry
  • Performance Benchmarking for Electricity Utilities
  • Secondary Benchmarking - is it Worth the Time?
  • Benchmarking Methodologies - Which One is the Best?
  • Must-Have Financial KPIs for Utility Companies


  • Identify the industry’s performance level within the gas utilities
  • Enable practitioners to activate new KPIs within their organizations
  • Generate added value from a benchmarking initiative
  • TKI’s recommended methodology
  • In practice recommendations
  • Secondary Benchmarking do's and dont's

Why Should You Attend?

It is essential that the strategic decision makers of utility companies worldwide get the insight that they need to overcome specific business challenges and implement performance improvement initiatives. The Utilities Performance Benchmarking Webinar Series provides a solid argument for why companies within the utilities sector should compare performance and practices against peers in their industry: essential KPIs for each utilities sector discussed, in-practice recommendations provided for each KPI; advice on how to generate value from a benchmarking project, benefits of a secondary benchmarking project.

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Main Topics Covered:

  • Performance measurement challenges within each utilities sector;
  • Findings for Operations;
  • Findings for Human Capital;
  • Findings for Customers;
  • Findings for Environmental Impact;
  • Findings for Corporate Governance;
  • Findings for Assets and Liabilities;
  • Findings for Revenues and Costs;
  • Findings for Profitability;
  • Findings for Financial Stability;
  • Findings for Shareholders’ Profitability.
  • Secondary Benchmarking process overview;
  • Secondary vs Primary Benchmarking;
  • Secondary Benchmarking deploying different scenarios.
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Ph.D (c) Alina Miertoiu
Business Research Specialist,
The KPI Institute

Alina is a Business Research Specialist at The KPI Institute and her research activity in the Performance Management field has resulted in the documentation of +500 Key Performance Indicators examples.

Moreover, one of Alina’s significant research programs focuses on developing a benchmarking study in the utilities sector, for three major utilities: Water, Gas, Electricity Generation, comprising worldwide data.

As an educator, Alina delivered the Certified Benchmarking course both as an in-house and open course in Romania and UAE and several webinars on the topic of performance management and benchmarking.

Her academic qualifications are in the field of Administration, she is currently a PhD candidate researching performance management and strategy for advocacy campaigns. She has a bachelor’s degree in European Administration and a master degree in NGO Management, completed by an international certification in Social Entrepreneurship issued by Erasmus+ and a Public Administration recognition issued by Michigan State University.

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  • Benchmarking specialists
  • Strategy managers
  • Performance managers
  • Data custodians
  • Department managers
  • Managing directors in the utilities industry
  • Specialists in the utilities industry
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