Dataset: 2017 Customer Loyalty Index, UK

  • ID: 4429496
  • Database Table
  • Region: United Kingdom, Great Britain
  • Temkin Group
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Loyalty Data for 157 UK Companies Across 16 Industries Based on a Survey of 5,000 Consumers

FEATURED COMPANIES

  • 02
  • Barclays
  • Europcar
  • KFC
  • Pizza Express
  • Talkmobile
  • MORE

In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to rate their loyalty with the companies that they had interacted with during the previous 90 days. The analysis examined four areas of loyalty:

  • Likelihood to repurchase
  • Likelihood to recommend
  • Likelihood to forgive
  • Likelihood to trust.

Then we combined those components to calculate the Customer Loyalty Index for 157 companies across 16 industries.

This dataset includes companies that had at least 85 respondents. The excel spreadsheet includes the four areas of loyalty and the overall TLi for 157 companies. along with the industry averages.

Note: Product cover images may vary from those shown
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  • 02
  • AA
  • Acer
  • Admiral
  • Airbnb
  • Alamo
  • Aldi
  • Amazon
  • Amazon Prime Instant Video
  • Amazon Prime Music
  • Amazon.co.uk
  • American Express
  • Apple
  • Apple Music
  • Argos
  • Asda
  • Asus
  • Audi
  • Avica
  • Aviva
  • AXA
  • AXA PPP
  • B&M
  • Bank of Scotland
  • Barclaycard
  • Barclays
  • BMW
  • Boots
  • British Gas
  • BT
  • BUPA
  • Burger King
  • Caffe Nero
  • CapitalOne
  • Churchill
  • Co-op
  • Costa Coffee
  • Currys
  • Debenhams
  • Deezer
  • Dell
  • Direct Line
  • Domino's
  • E.ON UK
  • EasyJet
  • eBay
  • EDF Energy
  • EE
  • Enterprise Rent-A-Car
  • Europcar
  • Farmfoods
  • Flybe
  • Ford
  • giffgaff
  • Google Play
  • Greggs
  • Halifax
  • Hastings Direct
  • Hewlett-Packard
  • Hilton
  • Holiday Inn
  • Holiday Inn Express
  • Home Bargains
  • HSBC
  • Hyundai
  • Ibis
  • Iceland
  • Ikea
  • iTunes
  • JD Sports
  • JD Wetherspoon
  • Jet2.com
  • John Lewis
  • KFC
  • Lenovo
  • Lidl
  • Liverpool Victoria
  • Lloyds
  • Lloyds Pharmacy
  • Lufthansa
  • M&S Food
  • Marks & Spencer
  • Matalan
  • MBNA
  • McDonald's
  • Monarch Airlines
  • Morrisons
  • Nando's
  • National Health Service
  • Nationwide
  • NatWest
  • Netflix
  • New Look
  • Next
  • Nissan
  • Now TV
  • Npower
  • Pizza Express
  • Pizza Hut
  • PlusNet
  • Poundland
  • Premier Inn
  • Pret a Manger
  • Primark
  • Royal Bank of Scotland
  • Ryanair
  • Saga
  • Sainsbury's
  • Sainsbury's Bank
  • Samsung
  • Santander UK
  • Scottish Power
  • Sky
  • Sony
  • Spar
  • Sports Direct
  • Spotify
  • SSE
  • Starbucks
  • Subway
  • Superdrug
  • Talkmobile
  • TalkTalk
  • Tesco
  • Tesco Bank
  • Tesco Mobile
  • Tesco Personal Finance Group
  • The Co-operative Bank
  • Thomas Cook Airlines
  • Thomson Airways
  • Three
  • TK Maxx
  • Toby Carvery
  • Topshop
  • Toshiba
  • TSB Banks
  • Uber
  • Vauxhall
  • Virgin Atlantic
  • Virgin Media
  • Virgin Money Holdings
  • Vodafone
  • Volkswagen
  • Waitrose
  • WH Smith
  • Wilko
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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