An End User Perspective on Navigating Digital Transformation, North America, 2017

  • ID: 4430660
  • Report
  • Region: America, North America, United States
  • 39 Days
  • Frost & Sullivan
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Gain a Competitive Advantage Using Insights from IT Buyers

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

This research aims to:

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce

The top challenge for IT departments continues to be dealing with security concerns (34% of respondents), followed by systems integration (28%), and, aligning IT with business strategies and/or lack of clear IT strategy (25%).

The top IT investment drivers include improving productivity (45%), reducing operational costs (38%), and customer experience (31%). Improving digital presence was new on the list of options this year and came in fourth place at 29%.

About 60% of respondents in North America plan to increase their IT budgets, with an average increase of 29%. When asked the question “how critical are the following investments for your organization's digital transformation success over the next 5 years,” data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. Find out more about what they will be investing in.

  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets
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1. RESEARCH OBJECTIVES AND METHODS

  • Survey Methodology
  • Navigating Digital Transformation-Respondent IT Decision Maker Profile, North America, 2017
  • Navigating Digital Transformation-Respondent's Job Titles, North America, 2017

2. SUMMARY OF KEY FINDINGS

  • Challenges Faced by IT Departments; IT Investment Drivers
  • Plans for Investment
  • Digital Transformation-Readiness, Replacements

3. PERCEPTIONS OF IT SOLUTIONS-CHALLENGES, INVESTMENT DRIVERS, IT’S IMPACT ON REVENUES AND COST REDUCTION EFFORTS, AND SECURITY CONCERNS

  • Navigating Digital Transformation-IT & Communications Investments Today, North America, 2017
  • Navigating Digital Transformation-Top Challenges for IT, North America, 2017
  • Navigating Digital Transformation-Top Drivers for IT Investment Over Next 2 Years, North America, 2017 to 2019
  • Navigating Digital Transformation-Top Technologies to Impact Revenue Growth, North America, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts, North America, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT, North America, 2017

4. DIGITAL TRANSFORMATION-READINESS & CRITICAL INVESTMENTS

  • Navigating Digital Transformation-Digital Transformation Readiness, North America, 2017
  • Navigating Digital Transformation-Businesses Achieving Revenue Growth Over 51% by Stage of Digital Transformation Readiness, North America, 2017
  • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years, North America, 2017

5. DIGITAL TRANSFORMATION-IT BUDGETS & PLANS FOR INVESTMENTS

  • Navigating Digital Transformation-Budget Change Expectations, North America, 2018
  • Navigating Digital Transformation-Plans for Investment Over Next Two Years, North America, 2017

6. DIGITAL TRANSFORMATION-STRATEGIC IMPERATIVES

  • Strategic Imperatives for Success and Growth

7. THE LAST WORD

  • The Last Word-Three Big Predictions
  • Legal Disclaimer
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