An End User Perspective on Navigating Digital Transformation, Global, 2017

  • ID: 4431569
  • Report
  • Region: Global
  • 139 Pages
  • Frost & Sullivan
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Gain a Competitive Advantage Using Insights

This in-depth study of 1,934 IT decision makers was designed to measure the current use and future decision making behavior toward information technology (IT) around the globe and across verticals. More than half of the respondents were C-Level executives. IT solutions covered include Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management,  Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

The study was designed to help organizations:

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation including newer solutions such as Artificial Intelligence  (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets
  • Measure perceptions by CEO versus CIO
  • Discover opportunities in different regions, verticals, and business size

You will find breakouts of data by vertical industries including healthcare, manufacturing, education, government, travel and transportation, retail, finance and banking, energy and utilities, agriculture/mining, and wholesale, distribution and logistics.

Key Takeways:

  • Learn what IT solutions are at risk of replacement and why.
  • Discover how the benefits of being an early adopter
  • Benchmark investment plans with other technologies/verticals.

Regions we covered include North America, Asia Pacific, Europe, and Latin America.

Some of our key findings:

The top challenge for IT departments continues to be dealing with security concerns (32% of respondents). The European region rated improving digital presence higher than other regions. Skills shortage is a bigger issue in Asia Pacific (APAC) and North America (NA) than in other regions.

The top 3 security concerns are the same as last year’s survey - cyber-crime & espionage, malware and cloud services.

About one-third of respondents found reducing operational costs, improving customer experience and improving digital presence as top drivers for IT investment over the next two years.

Banking, insurance and finance (finance) and retail industries are the bigger investors in technologies that improve customer experience. Retailers are also investing in improving sales and marketing effectiveness. Government is spending money on improving collaboration.

Overall, respondents found that cyber security, big data and analytics, and data centers were the most impactful for revenue growth and cost reduction efforts.

The overall research objective of this in-depth study was to measure the current use and future decision making behavior toward information technology (IT) around the globe and across verticals. More than half of the respondents were C-Level executives. The rest were either an IT decision maker or an influencer. IT solutions covered include Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management,  Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

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1. Research Objectives and Methods

  • Research Objectives
  • Survey Methodology
  • Navigating Digital Transformation-Respondent IT Decision Maker Profile, Global, 2017
  • Navigating Digital Transformation-Respondents by Industry Sector, Global, 2017
  • Navigating Digital Transformation-Respondents by Industry Sector, Further Breakdowns, Global, 2017
  • Navigating Digital Transformation-Respondent's Job Titles, Global, 2017

2. Summary of Key Findings

  • Challenges Faced by IT Departments
  • IT Investment Drivers
  • Plans for Investment-By Region, Vertical, Business Size, Job Title and Technology
  • Internet of Things Usage & Trends
  • Cloud Communications Usage and Trends
  • Mobile & Wireless Usage & Trends
  • Communications and Collaboration in the Workplace Usage & Trends
  • Plans for Investments
  • Digital Transformation-Readiness, Replacements

3. Perceptions of IT Solutions-Challenges, Investment Drivers, IT’s Impact on Revenues and Cost Reduction Efforts, and Security Concerns

  • Navigating Digital Transformation-IT & Communications Investments Today, Global, 2017
  • Navigating Digital Transformation-Top Challenges for IT, Global, 2017
  • Navigating Digital Transformation-Top Challenges for IT by Region, Global, 2017
  • Navigating Digital Transformation-Top Challenges for IT by CEO Vs. CIO, Global, 2017
  • Navigating Digital Transformation-Top Challenges for IT by Sector, Global, 2017
  • Navigating Digital Transformation-Top IT Challenges by Business Size, Global, 2017
  • Navigating Digital Transformation-Top Drivers for IT Investment Over Next 2 Years, Global, 2017 to 2019
  • Navigating Digital Transformation-Top Drivers for IT Investment by Region Over Next 2 Years, Global, 2017 to 2019
  • Navigating Digital Transformation-Top Drivers for IT Investment by Job Title Over Next 2 Years, Global, 2017 to 2019
  • Navigating Digital Transformation-Top IT Drivers by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Top IT Drivers by Business Size, Global, 2017 to 2019
  • Navigating Digital Transformation-Technologies that Have the Most Impact on Revenue Growth, Global, 2017
  • Navigating Digital Transformation-Technologies that Have the Most Impact on Revenue Growth by Region, Global, 2017
  • Navigating Digital Transformation-Technologies that Have the Most Impact on Revenue Growth by Sector, Global, 2017
  • Navigating Digital Transformation-Technologies that Have the Most Impact on Revenue Growth, Global by Business Size, 2017
  • Navigating Digital Transformation-Technologies that Have the Most Impact on Revenue Growth by CEO Vs. CIO, Global, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts, Global, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts by Region, Global, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts by Sector, Global, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts by Business Size, Global, 2017
  • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts by CIO Vs. CEO, Global, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT, Global, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT by Region, Global, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT by Sector, Global, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT by Business Size, Global, 2017
  • Navigating Digital Transformation-Top Security Concerns Regarding IT by CEO Vs. CIO, Global, 2017

4. Internet of Things Usage & Trends

  • Navigating Digital Transformation-Stage of Evaluating or Deploying IoT Solutions, Global, 2017
  • Navigating Digital Transformation-Top Concerns with IoT, Global, 2017
  • Navigating Digital Transformation-Drivers of IoT/M2M Investments, Global, 2017
  • Navigating Digital Transformation-Benefits Seen With IoT Investments, Global, 2017

5. Cloud Communications Usage & Trends

  • Navigating Digital Transformation-Cloud Communications Usage by Sector, Global, 2017
  • Navigating Digital Transformation-Top Decision Making Factors When Selecting a Cloud Provider, Global, 2017
  • Navigating Digital Transformation-Top Decision Making Factors When Selecting a Cloud Provider by Region, Global by Business Size, 2017
  • Navigating Digital Transformation-Top Decision Making Factors When Selecting a Cloud Provider by Sector, Global, 2017
  • Navigating Digital Transformation-Cloud Deployment by IT Solution, Global, 2017
  • Navigating Digital Transformation-Benefits of Using the Cloud for IT & Communications Solutions, Global, 2017
  • Navigating Digital Transformation-Top Risks of Using the Cloud for IT & Communications Solutions, Global, 2017

6. Mobile & Wireless Usage & Trends

  • Navigating Digital Transformation-Percent of Employees that use Mobile Devices to Perform their Job Functions, Global, 2017
  • Navigating Digital Transformation-Percent of Employees that use Mobile Devices to Perform their Job Functions by Sector, Global, 2017
  • Navigating Digital Transformation-Percent of Employees that use Mobile Devices to Perform their Job Functions, Global, 2017
  • Navigating Digital Transformation-Types of Wearable Devices Used For Job Functions, Global, 2017
  • Navigating Digital Transformation-BYOD Usage, Global, 2017
  • Navigating Digital Transformation-BYOD Trends, Global, 2017 to 2019
  • Navigating Digital Transformation-BYOD Trends by Sector, Global, 2017
  • Navigating Digital Transformation-Mobile Operating Systems Supported by Organizations, Global, 2017
  • Navigating Digital Transformation-Mobile Operating Systems Supported by Organizations by Sector, Global, 2017
  • Navigating Digital Transformation-BYOD Policy Enforcement, Global, 2017

7. Workplace Communications & Collaboration Technologies Usage & Trends

  • Navigating Digital Transformation-Investment Plans for Workplace Communications & Collaboration Solutions, Global, 2017
  • Navigating Digital Transformation-Communications Infrastructure Trends, Global, 2017
  • Navigating Digital Transformation-Plans to Use Microsoft Skype for Business, Global, 2017
  • Navigating Digital Transformation-Top 3 Benefits of Social Media in the Workplace, Global, 2017
  • Navigating Digital Transformation-Top Benefits of Social Media by Sector, Global, 2017

8. Digital Transformation-Readiness, Critical Investments and Technology & Vendor Replacement Plans

  • Navigating Digital Transformation-Digital Transformation Readiness, Global, 2017
  • Navigating Digital Transformation-Digital Transformation Readiness by Region, Global, 2017
  • Navigating Digital Transformation-Digital Transformation Readiness by Business Size, Global, 2017
  • Navigating Digital Transformation-Businesses Achieving Revenue Growth of over 50% by Stage of Digital Transformation Readiness, Global, 2017
  • Navigating Digital Transformation-Plans to Increase IT Budgets by Stage of Digital Transformation Readiness, Global, 2018
  • Navigating Digital Transformation-Digital Transformation Readiness by Sector, Global, 2017
  • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years, Top 2 Box Scores, Global, 2017
  • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years by Region, Top 2 Box Scores, Global, 2017
  • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years by Sector, Top 2 Box Scores, Global, 2017
  • Navigating Digital Transformation-Plans to Replace Current IT and Communications Provider, Global, 2017
  • Navigating of Digital Transformation-IT Solutions at Risk for Replacement, Global, 2017
  • Navigating Digital Transformation-Top Reasons for Replacing IT and Communications Solutions Provider, Global, 2017

9. Digital Transformation-IT Budgets & Plans for Investments

  • Navigating Digital Transformation-Annual Revenues, Global, 2017
  • Navigating Digital Transformation-Company's Revenue Growth, Global, 2017
  • Navigating Digital Transformation-Net Profit Margins, Global, 2017
  • Navigating Digital Transformation-Budget Change Expectations, Global, 2018
  • Navigating Digital Transformation-Top Priorities for Investment, Global, 2018
  • Navigating Digital Transformation-Expected IT Budget Increases by Industry Sector, Global, 2018
  • Navigating Digital Transformation-Plans for Investment Over Next Two Years, Global, 2017 to 2019
  • Navigating Digital Transformation-Plans for Investment Over Next Two Years by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Plans for Investment Over Next Two Years by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Plans for Investment Over Next Two Years by Business Size, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Enterprise Mobility Management by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Enterprise Mobility Management by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in eCommerce/mCommerce by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in eCommerce/mCommerce by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Unified Communications & Collaboration by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Unified Communications & Collaboration by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Data Centers by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Data Centers by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Big Data & Analytics by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Big Data & Analytics by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Omnichannel Marketing by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Omnichannel Marketing by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Customer Experience Management by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Customer Experience Management by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Cyber Security Management by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Cyber Security Management by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in IoT by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in IoT by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Enterprise Content & Business Processes Management by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Enterprise Content & Business Processes Management by Sector, Global, 2017 to 2019
  • Navigating of Digital Transformation-Percent of Respondents that Plan to Increase Investment in Fintech by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in Fintech by Sector, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in API Strategy by Region, Global, 2017 to 2019
  • Navigating Digital Transformation-Percent of Respondents that Plan to Increase Investment in API Strategy by Sector, Global, 2017 to 2019

10. Digital Transformation-Strategic Imperatives

  • Strategic Imperatives for Success and Growth

11. The Last Word

  • The Last Word-Three Big Predictions
  • Legal Disclaimer
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