Global Customer Communication Management (CCM) Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2017 to 2025

  • ID: 4431851
  • Report
  • Region: Global
  • Acute Market Reports
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FEATURED COMPANIES

  • Adobe Systems Incorpora
  • Ecrion, Inc.
  • EMC Corporation
  • GMC Software AG
  • OpenText Corp.
  • Oracle Corporation
  • MORE
Customer Communication Management (CCM) Market (By Solution - CCM Software Suite and Managed CCM Services; By Deployment - On-premise and Cloud-based; By End-use Industry - IT and Telecom, BFSI, E-commerce and Retail, Hospitality and Travel, Government and Utilities, Others) - Growth, Future Prospects, Competitive Analysis and Forecast 2017 - 2025, the global customer communication management (CCM) market is expected to grow at a CAGR of 13.4% from 2017 to 2025.

Market Insights

The global customer communication management (CCM) market is primarily driven by increasing need for automation in various customer engagement activities. With growing complexities in business offerings coupled with rising need to achieve enhanced customer satisfaction, numerous organizations from various industries need to ensure timely delivery of content. Furthermore, innovation in natural language processing has led to the rise of new applications of CCM software across the world. Other factors such as prompt response and minimal requirement of human intervention have further fuelled the adoption of CCM software in the recent years. Moreover, with the use of managed CCM services, organizations have been able to effectively strategize with CCM service providers to ensure optimum functionality and responsiveness.

Competitive Insights

The global customer communication management (CCM) market is fairly consolidated with a few players attributing to more than one third of the global market in terms of revenue. Some of the leading providers involved in the CCM industry included GMC Software AG, OpenText Corp., SmartComms SC, Limited, Adobe Systems Incorporated, XMPie (Xerox Corporation), HP Exstream (Hewlett-Packard Development Company, L.P.), EMC Corporation and Pitney Bowes, Inc. Other market participants in the overall CCM market were Oracle Corporation, Ecrion, Inc., Zoho Corporation, Striata, ISIS Papyrus Europe AG, Fidelity National Information Services, Inc. (FIS), Cincom Systems, Inc., Kofax, Inc., Newgen Software, Inc., Doxee S.p.A. and Intense Technologies Limited.

Key Trends:
  • Increasing focus on automated on-demand content delivery with the use of natural language processing
  • Increasing demand for comprehensive CCM solutions encompassing complete customer journey mapping and analytics
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Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Adobe Systems Incorpora
  • Ecrion, Inc.
  • EMC Corporation
  • GMC Software AG
  • OpenText Corp.
  • Oracle Corporation
  • MORE
Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Market Segmentation
1.4 Research Methodology
1.4.1 Phase I - Secondary Research
1.4.2 Phase II - Primary Research
1.4.3 Phase III - Expert Panel Review
1.4.4 Assumptions
1.4.5 Approach Adopted

Chapter 2 Executive Summary
2.1 Market Snapshot: Global Customer Communication Management (CCM) Market
2.2 Global Customer Communication Management (CCM) Market, By Solution
2.3 Global Customer Communication Management (CCM) Market, By Deployment
2.4 Global Customer Communication Management (CCM) Market, By End-use Industry
2.5 Global Customer Communication Management (CCM) Market, By Geography

Chapter 3 Market Dynamics
3.1 Product Insights and Market Overview
3.1.1 Global Customer Communication Management (CCM) Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
3.2 Key Market Trends and Future Outlook
3.3 Market Drivers
3.4 Market Growth Inhibitors
3.4.1 Impact Analysis of Drivers and Restraints
3.5 Attractive Investment Proposition
3.6 Competitive Analysis
3.6.1 Market Positioning of Key Vendors
3.6.2 Key Strategies adopted by the Leading Players

Chapter 4 Global Customer Communication Management (CCM) Market Analysis, by Solution
4.1 Market Analysis
4.2 CCM Software Suite
4.3 Managed CCM Services

Chapter 5 Global Customer Communication Management (CCM) Market Analysis, by Deployment
5.1 Market Analysis
5.2 On-premise
5.3 Cloud-based

Chapter 6 Global Customer Communication Management (CCM) Market Analysis, by End-use Industry
6.1 Market Analysis
6.2 IT and Telecom
6.3 BFSI
6.4 E-commerce and Retail
6.5 Hospitality and Travel
6.6 Government and Utilities
6.7 Others (Healthcare, Education, Media and Entertainment)

Chapter 7 North America Customer Communication Management (CCM) Market Analysis
7.1 Overview
7.2 North America Customer Communication Management (CCM) Market Analysis, By Solution, 2015 - 2025
7.2.1 Market Analysis
7.3 North America Customer Communication Management (CCM) Market Analysis, By Deployment, 2015 - 2025
7.3.1 Market Analysis
7.4 North America Customer Communication Management (CCM) Market Analysis, By End-use Industry, 2015 - 2025
7.4.1 Market Analysis
7.5 North America Customer Communication Management (CCM) Market Analysis, By Region, 2015 - 2025
7.5.1 U.S.
7.5.2 Rest of North America

Chapter 8 Europe Customer Communication Management (CCM) Market Analysis
8.1 Overview
8.2 Europe Customer Communication Management (CCM) Market Analysis, By Solution, 2015 - 2025
8.2.1 Market Analysis
8.3 Europe Customer Communication Management (CCM) Market Analysis, By Deployment, 2015 - 2025
8.3.1 Market Analysis
8.4 Europe Customer Communication Management (CCM) Market Analysis, By End-use Industry, 2015 - 2025
8.4.1 Market Analysis
8.5 Europe Customer Communication Management (CCM) Market Analysis, By Region, 2015 - 2025
8.5.1 U.K.
8.5.2 Germany
8.5.3 France
8.5.4 Rest of Europe

Chapter 9 Asia Pacific Customer Communication Management (CCM) Market Analysis
9.1 Overview
9.2 Asia Pacific Customer Communication Management (CCM) Market Analysis, By Solution, 2015 - 2025
9.2.1 Market Analysis
9.3 Asia Pacific Customer Communication Management (CCM) Market Analysis, By Deployment, 2015 - 2025
9.3.1 Market Analysis
9.4 Asia Pacific Customer Communication Management (CCM) Market Analysis, By End-use Industry, 2015 - 2025
9.4.1 Market Analysis
9.5 Asia Pacific Customer Communication Management (CCM) Market Analysis, By Region, 2015 - 2025
9.5.1 China
9.5.2 Japan
9.5.3 India
9.5.4 Rest of Asia Pacific

Chapter 10 Rest of the World (RoW) Customer Communication Management (CCM) Market Analysis
10.1 Overview
10.2 RoW Customer Communication Management (CCM) Market Analysis, By Solution, 2015 - 2025
10.2.1 Market Analysis
10.3 RoW Customer Communication Management (CCM) Market Analysis, By Deployment, 2015 - 2025
10.3.1 Market Analysis
10.4 RoW Customer Communication Management (CCM) Market Analysis, By End-use Industry, 2015 - 2025
10.4.1 Market Analysis
10.5 RoW Customer Communication Management (CCM) Market Analysis, By Region, 2015 - 2025
10.5.1 Middle East & Africa (MEA)
10.5.2 Latin America

Chapter 11 Company Profiles
11.1 GMC Software AG
11.2 OpenText Corp.
11.3 SmartComms SC, Limited
11.4 XMPie (Xerox Corporation)
11.5 HP Exstream (Hewlett-Packard Development Company, L.P.)
11.6 EMC Corporation
11.7 Pitney Bowes, Inc.
11.8 Oracle Corporation
11.9 Ecrion, Inc.
11.10 Adobe Systems Incorporated
11.11 Zoho Corporation
11.12 Striata
11.13 ISIS Papyrus Europe AG
11.14 Fidelity National Information Services, Inc. (FIS)
11.15 Cincom Systems, Inc.
11.16 Kofax, Inc.
11.17 Newgen Software, Inc.
11.18 Doxee S.p.A.
11.19 Intense Technologies Limited

List of Figures
Fig. 1 Global Customer Communication Management (CCM): Market Segmentation
Fig. 2 Global Customer Communication Management (CCM) Market: Research Methodology
Fig. 3 Top-Down and Bottom Up Approach
Fig. 4 Global Customer Communication Management (CCM) Market, By Solution, 2016 (US$ Mn)
Fig. 5 Global Customer Communication Management (CCM) Market, By Deployment, 2016 (US$ Mn)
Fig. 6 Global Customer Communication Management (CCM) Market, By End-use Industry, 2016 (US$ Mn)
Fig. 7 Global Customer Communication Management (CCM) Market, By Geography, 2016 (US$ Mn)
Fig. 8 Global Customer Communication Management (CCM) Market Revenue and Growth, 2015 - 2025, (US$ Mn) (Y-o-Y %)
Fig. 9 Attractive Investment Proposition
Fig. 10 Market Positioning of Key Customer Communication Management (CCM) Vendors, 2016
Fig. 11 Global Customer Communication Management (CCM) Market Revenue Contribution, By Solution, 2016 & 2025 (Value %)
Fig. 12 Global Customer Communication Management (CCM) Market Revenue from CCM Software Suite, 2015 - 2025, (US$ Mn)
Fig. 13 Global Customer Communication Management (CCM) Market Revenue from Managed CCM Services, 2015 - 2025, (US$ Mn)
Fig. 14 Global Customer Communication Management (CCM) Market Revenue Contribution, By Deployment, 2016 & 2025 (Value %)
Fig. 15 Global On-premise Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)
Fig. 16 Global Cloud-based Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)
Fig. 17 Global Customer Communication Management (CCM) Market Revenue Contribution, By End-use Industry, 2016 & 2025 (Value %)
Fig. 18 Global Customer Communication Management (CCM) Market Revenue from IT and Telecom, 2015 - 2025, (US$ Mn)
Fig. 19 Global Customer Communication Management (CCM) Market Revenue from BFSI, 2015 - 2025, (US$ Mn)
Fig. 20 Global Customer Communication Management (CCM) Market Revenue from E-commerce and Retail, 2015 - 2025, (US$ Mn)
Fig. 21 Global Customer Communication Management (CCM) Market Revenue from Hospitality and Travel, 2015 - 2025, (US$ Mn)
Fig. 22 Global Customer Communication Management (CCM) Market Revenue from Government and Utilities, 2015 - 2025, (US$ Mn)
Fig. 23 Global Customer Communication Management (CCM) Market Revenue from Others, 2015 - 2025, (US$ Mn)
Fig. 24 North America Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)
Fig. 25 Europe Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)
Fig. 26 Asia Pacific Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)
Fig. 27 RoW Customer Communication Management (CCM) Market Revenue, 2015 - 2025, (US$ Mn)

List of Tables
Table 1 Market Snapshot: Global Customer Communication Management (CCM) Market
Table 2 Impact Indicators
Table 3 Impact Analysis of Drivers and Restraints
Table 4 North America Customer Communication Management (CCM) Market Revenue, By Solution, 2015 - 2025 (US$ Mn)
Table 5 North America Customer Communication Management (CCM) Market Revenue, By Deployment, 2015 - 2025 (US$ Mn)
Table 6 North America Customer Communication Management (CCM) Market Revenue, By End-use Industry, 2015 - 2025 (US$ Mn)
Table 7 Europe Customer Communication Management (CCM) Market Revenue, By Solution, 2015 - 2025 (US$ Mn)
Table 8 Europe Customer Communication Management (CCM) Market Revenue, By Deployment, 2015 - 2025 (US$ Mn)
Table 9 Europe Customer Communication Management (CCM) Market Revenue, By End-use Industry, 2015 - 2025 (US$ Mn)
Table 10 Asia Pacific Customer Communication Management (CCM) Market Revenue, By Solution, 2015 - 2025 (US$ Mn)
Table 11 Asia Pacific Customer Communication Management (CCM) Market Revenue, By Deployment, 2015 - 2025 (US$ Mn)
Table 12 Asia Pacific Customer Communication Management (CCM) Market Revenue, By End-use Industry, 2015 - 2025 (US$ Mn)
Table 13 RoW Customer Communication Management (CCM) Market Revenue, By Solution, 2015 - 2025 (US$ Mn)
Table 14 RoW Customer Communication Management (CCM) Market Revenue, By Deployment, 2015 - 2025 (US$ Mn)
Table 15 RoW Customer Communication Management (CCM) Market Revenue, By End-use Industry, 2015 - 2025 (US$ Mn)
Table 16 GMC Software AG: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 17 OpenText Corp.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 18 SmartComms SC, Limited: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 19 XMPie (Xerox Corporation): Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 20 HP Exstream (Hewlett-Packard Development Company, L.P.): Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 21 EMC Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 22 Pitney Bowes, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 23 Oracle Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 24 Ecrion, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 25 Adobe Systems Incorporated: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 26 Zoho Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 27 Striata: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 28 ISIS Papyrus Europe AG: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 29 Fidelity National Information Services, Inc. (FIS): Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 30 Cincom Systems, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 31 Kofax, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 32 Newgen Software, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 33 Doxee S.p.A.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Table 34 Intense Technologies Limited: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Applications Served, Recent Developments)
Note: Product cover images may vary from those shown
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  • GMC Software AG
  • OpenText Corp.
  • SmartComms SC, Limited
  • XMPie (Xerox Corporation)
  • HP Exstream (Hewlett-Packard Development Company, L.P.)
  • EMC Corporation
  • Pitney Bowes, Inc.
  • Oracle Corporation
  • Ecrion, Inc.
  • Adobe Systems Incorpora
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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