Blueprint Report: Travel and Hospitality Customer Engagement Services

  • ID: 4431970
  • Report
  • 54 pages
  • HfS Research
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FEATURED COMPANIES

  • Accenture
  • Cognizant
  • EXL
  • HCL
  • Intelenet
  • TCS
  • MORE
We are launching our first Travel and Hospitality Services Blueprint, presenting a comparative analysis of the innovation and execution capabilities of service providers in this market. This research will take a look at the evolution of the travel and hospitality services market to a more agile, consumer-centric As-a-Service Economy that includes increasingly diverse talent, analytics, and platform-based services.

In this Blueprint we will also use the Eight Ideals of the As-a-Service Economy as a significant element of our service provider assessment methodology.
The scope of the Blueprint will be services that support customer experience with clients in the travel and hospitality industry: airlines, hotels, tour operators, travel intermediaries, car rental companies, global distribution systems, casinos, and cruise lines.

This report is about business process and outsourcing services that support customer experience, and how they fit into the OneOffice framework. Digital technology is an increasingly integral part of these services and considered in this analysis. Standalone IT services and outsourcing are not covered in this report.
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FEATURED COMPANIES

  • Accenture
  • Cognizant
  • EXL
  • HCL
  • Intelenet
  • TCS
  • MORE
  • Executive Summary
  • Market Overview
  • Research Methodology
  • Service Provider Grid
  • Service Provider Profiles
  • Market Direction and Recommendations
  • About the Author
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  • Accenture
  • Acticall Sitel Group
  • Cognizant
  • Concentrix
  • EXL
  • Genpact
  • HCL
  • Hexaware
  • Intelenet
  • Luxoft
  • Teleperformance
  • Sutherland Global Services
  • TCS
  • Tech Mahindra
  • Wipro
  • WNS
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