Payroll is one of the oldest business process services sectors. It has always been a labor-intensive process straddling the HR and F&A functions. The rise of digital has unleashed fresh life in the payroll space. Automation, Artificial Intelligence, smart analytics under a cloud-based infrastructure has allowed payroll leaders to think differently and think fresh.
This report looks at the impact of digital on payroll services and analyzes the evolving value proposition for clients and emerging sources of differentiation for service providers. The emphasis of this report is to understand how service providers demonstrate these new digital capabilities and how suppliers are supporting customers in their digital payroll journey.
This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 service providers: ADP, CloudPay, Conduent, IBM, Infosys, Neeyamo, NGA, OneSource Virtual, Paychex, Raet, Ramco, Sopra Steria, Wipro, Zalaris, and Zenefits. Unlike other quadrants and matrices, the Blueprint identifies relevant differentials between services providers across a number of facets in two main categories, innovation and execution.
- Executive Summary
- State of Payroll Services in the Digital Age: Highlights
- Service Provider Analysis
- Predictions and Recommendations for Clients