The Insurance As-a-Service Blueprint is a periodically refreshed analysis of the business process services and outsourcing market for the insurance industry vertical. The 2017 Blueprint builds on the previous years’ reports. Once again, we analyze in detail the market and service provider adoption of the Eight Ideals of the As-a-Service Economy for redefining the value of sourcing engagements. The scope for this study includes the segments of life and annuities (L&A), property and casualty (P&C), reinsurance and brokers, and other intermediaries. Healthcare is excluded.
In the market, we see the emphasis shifting to favor service providers with more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud, within core insurance operations. Moreover, the quality and availability of talent that service providers are developing to help their clients transform their processes and operations and achieve real value beyond cost has become a major differentiator. Anything “digital,” however, must still be linked back to real business outcomes, such as improving NPS scores, driving out cost, increasing efficiency, and producing quality results.
This Insurance As-a-Service Blueprint covers market trends and direction, as well as analysis of participating service providers and recommendations for partnering As-a-Service. We also include a grid, mapping the Innovation and Execution capabilities of the service providers in this market.
- Executive Summary
- Journey to As-a-Service in Insurance
- Contract Data Analysis
- Research Methodology
- Blueprint Grid
- Service Provider Profiles
- Market Direction and Recommendations
- About the Author