This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
- Considered why people are difficult
- Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
- Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
- Practised good questioning and listening techniques
- Developed a plan to cope with your own difficult people
Key benefits in attending:
- Discover why people are difficult
- Recognise classic profiles of difficult people
- How to pre-empt challenging situations and avoid escalation
- Develop your coping strategies
- Damage limitation - how to lessen your own stress
Please note, events may be cancelled due to commercial or organisational reasons. In this case Research and Markets will refund all registration fees which have already been paid. Research and Markets will not refund any charges arising from the participant having to cancel or re-book transportation or accommodation which he or she has arranged.
Welcome and introduction
Why are people difficult?
- Understanding the reasons helps you to cope
Developing your personal coping plan
- The domineering group
- The dictator
- The bully
- The my-way menace
- The put-down pro
That difficult meeting with the difficult colleague
Your own attributes - do you have the right approach?
- The backstabbers and the troublemakers
- The complainer, the fault-finder and those who don’t want to know
- The tight-lip who will not share information
- The do-it-all delayer
Guided role-play - explore some difficult situations identified by course members
Damage limitation - some strategies for lessening your own stress
Focus on the problem - what are you going to do about it?
Final discussion and close
Mr Geoff Marsh,
Managing Director ,
Geoff Marsh is Managing Director of Dansam Ltd a training company that began in September 1999. He started his career as a presenter in 1986 on the Lloyds Bank’s ‘Customer First’ Programme.
This was one of the largest series of roadshow workshops in the world at that time. The programme was seen by approximately 70,000 staff. Today Geoff is the Managing Director of Dansam Ltd. Geoff is an international trainer and presenter with a particular expertise in the financial services sector and his clients include organisations such as BNP Paribas, HSBC, Barclays Wealth, Lloyds Bank IPB, Macquairie, Unigestion, Taib Securities, Coutts, Asquith, Cheviot Asset Management, Ernst & Young, Nationwide, Fleming Family and Partners and Rothschilds.
He has also worked with Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd and outside of the UK with United Airlines, Qatar Airways, Rohm & Haas, Serono Pharmaceuticals, Union Bancaire Privee and Unichem and the Bank of Georgia
He has been a visiting lecturer on the Swiss Banking School’s (Now Swiss Finance Institute) executive IWEMBA (International Wealth Management Executive MBA) programme. He has also worked with the Financial Times on their Wealth Management Academy Series. He is the author and co-author of several books including, A Sixty Minute Guide to Powerful Presentations, A Sixty Minute Guide to Developing Key Accounts, A Sixty Minute Guide To Franchising, A Sixty Minute Guide to Direct Mail, all for the Sixty Minute Business Book Company.
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
The Rembrandt Hotel
11 Thurloe Place
Opposite V&A Museum.
Nearest underground station: South Kensington.