Conflict is an inevitable part of life. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times, especially in the workplace, when it is unavoidable. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation. It will help you to identify your conflict resolution tendencies and remain in control when responding to conflict and aggression.
Key benefits in attending:
- Identify the most common elements found in angry confrontations
- Understand the stages of conflict escalation
- Familiarise yourself with the signs of anger, conflict and aggression
- Remain in control when responding to conflict and aggression
- Use skills to manage yourself, your verbal and non-verbal
Why should you attend?
This one-day seminar is designed to help you deal with the difficult people in your working life - the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
- Considered why people are difficult
- Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
- Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
- Practised good questioning and listening techniques
- Developed a plan to cope with your own difficult people
Please note, events may be cancelled due to commercial or organisational reasons. In this case Research and Markets will refund all registration fees which have already been paid. Research and Markets will not refund any charges arising from the participant having to cancel or re-book transportation or accommodation which he or she has arranged.
Welcome and introduction
Why are people difficult?
- Understanding the reasons helps you to cope
Developing your personal coping plan
The domineering group
- The dictator
- The bully
- The my-way menace
- The put-down pro
That difficult meeting with the difficult colleague
Your own attributes - do you have the right approach?
- The backstabbers and the troublemakers
- The complainer, the fault-finder and those who don’t want to know
- The tight-lip who will not share information
- The do-it-all delayer
Guided role-play - explore some difficult situations identified by course members
Damage limitation - some strategies for lessening your own stress
Focus on the problem - what are you going to do about it?
Final discussion and close
Mr Geoff Marsh,
Managing Director ,
Geoff Marsh is Managing Director of Dansam Ltd a training company that began in September 1999. He started his career as a presenter in 1986 on the Lloyds Bank’s ‘Customer First’ Programme.
This was one of the largest series of roadshow workshops in the world at that time. The programme was seen by approximately 70,000 staff. Today Geoff is the Managing Director of Dansam Ltd. Geoff is an international trainer and presenter with a particular expertise in the financial services sector and his clients include organisations such as BNP Paribas, HSBC, Barclays Wealth, Lloyds Bank IPB, Macquairie, Unigestion, Taib Securities, Coutts, Asquith, Cheviot Asset Management, Ernst & Young, Nationwide, Fleming Family and Partners and Rothschilds.
He has also worked with Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd and outside of the UK with United Airlines, Qatar Airways, Rohm & Haas, Serono Pharmaceuticals, Union Bancaire Privee and Unichem and the Bank of Georgia
He has been a visiting lecturer on the Swiss Banking School’s (Now Swiss Finance Institute) executive IWEMBA (International Wealth Management Executive MBA) programme. He has also worked with the Financial Times on their Wealth Management Academy Series. He is the author and co-author of several books including, A Sixty Minute Guide to Powerful Presentations, A Sixty Minute Guide to Developing Key Accounts, A Sixty Minute Guide To Franchising, A Sixty Minute Guide to Direct Mail, all for the Sixty Minute Business Book Company.
Conflict can unfortunately be found in any work situation, in any profession and at every level within an organisation. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems with managing conflict and who want to learn how to cope positively with the situation.
Venue to be announced shortly.