Cloud BPO Market to 2025 Global Analysis and Forecasts

  • ID: 4436810
  • Report
  • Region: Global
  • 221 pages
  • The Insight Partners
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FEATURED COMPANIES

  • Accenture PLC
  • Atos SE
  • Capgemini SE
  • Genpact Ltd.
  • HPE
  • Infosys Ltd.
  • MORE
Cloud BPO market is expected to grow US$ 94,522.7 million by 2025 from US$ 31,580.0 million in 2016. The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.

High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions. By the end of 2016, the cloud computing industry had achieved significant adoption across all the major industries worldwide. Owing to this trend the companies are anticipated to produce high quality service by adopting cloud based technology. In coming years, the cloud adoption is further expected to lighten up the business process outsourcing services by cost effectiveness and automated processes.

Also, the customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of cloud based BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way

Rising concerns regarding data security as a restraining factor in the market such as security concerns regarding data breach, ransomware, malware injection and DoS (Denial of Service).

The overall market size has been derived using both primary and secondary source. The research process begins with an exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the market. It also provides the overview and forecast for the global Cloud BPO market based on all the segmentation provided with respect to five major reasons such as North America, Europe, Asia-Pacific, Middle East and Africa, and South America. Also, primary interview were conducted with industry participants and commentators in order to validate data and analysis. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers and national sales managers, and external consultant such as valuation experts, research analysts and key opinion leaders specializing in the cloud BPO industry.

Highlights Key Business Priorities In Order To Assist Companies To Realign Their Business Strategies:
  • the key findings and recommendations highlight crucial progressive industry trends in the modular data center market, thereby allowing players to develop effective long term strategies.
  • develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and industry verticals.
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Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Accenture PLC
  • Atos SE
  • Capgemini SE
  • Genpact Ltd.
  • HPE
  • Infosys Ltd.
  • MORE
1.1 List of Tables
1.2 List of Figures

2 Introduction
2.1 Scope of the Study
2.2 Research Report Guidance

3 Key Takeaways

4 Cloud BPO Market Landscape
4.1 Market Overview
4.3 Market Segmentation
4.3.1 Global Cloud BPO Market - By Services
4.3.2 Global Cloud BPO Market - By Vertical
4.3.3 Global Cloud BPO Market - By Geography
4.4 PEST Analysis
4.4.1 North America PEST Analysis
4.4.2 Europe PEST Analysis
4.4.3 Asia Pacific PEST Analysis
4.4.4 Middle East & Africa PEST Analysis
4.4.5 South America PEST Analysis
4.5 Cloud BPO Ecosystem Analysis

5 Global Market - Key Industry Dynamics
5.1 Key Market Drivers
5.1.1 Reduction in operational cost & agility offered by the Cloud BPO
5.1.2 Compulsion for enhancement of customer service
5.2 Key Market Restraints
5.2.1 Rising concerns regarding data security
5.2.2 Lack of cloud infrastructure in third world countries
5.3 Key Market Opportunities
5.3.1 Rising Trend of cloud computing
5.4 Future Trends
5.4.1 Rising demand for robotic process automation
5.4.2 Intelligent automation is expected to drive down costs
5.5 Impact Analysis of Drivers and Restraints

6 Cloud BPO Market - Global
6.1 Global Cloud BPO Market Overview
6.2 Global Cloud BPO Market Forecast and Analysis

7 Global Cloud BPO Market Analysis - By Service
7.1 Overview
7.2 Human Resource
7.2.1 Overview
7.2.2 Global Human Resource Market Revenue and Forecasts to 2025 (US$ Mn)
7.3 E-Commerce
7.3.1 Overview
7.3.2 E-Commerce Market Revenue and Forecasts to 2025 (US$ Mn)
7.4 Finance and Accounting
7.4.1 Overview
7.4.2 Finance and Accounting Market Revenue and Forecasts to 2025 (US$ Mn)
7.5 Customer Care
7.5.1 Overview
7.5.2 Customer Care Market Revenue and Forecasts to 2025 (US$ Mn)
7.6 Sales & Marketing
7.6.1 Overview
7.6.2 Sales & Marketing Market Revenue and Forecasts to 2025 (US$ Mn)
7.7 Others
7.7.1 Overview
7.7.2 Others Market Revenue and Forecasts to 2025 (US$ Mn)

8 Global Cloud BPO Market Analysis - By Vertical
8.1 Overview
8.2 BFSI
8.2.1 Overview
8.2.2 Global BFSI Market Revenue and Forecasts to 2025 (US$ Mn)
8.3 Telecom & IT
8.3.1 Overview
8.3.2 Global Telecom & IT Market Revenue and Forecasts to 2025 (US$ Mn)
8.4 Healthcare
8.4.1 Overview
8.4.2 Global Healthcare Market Revenue and Forecasts to 2025 (US$ Mn)
8.5 Automotive
8.5.1 Overview
8.5.2 Global Automotive Market Revenue and Forecasts to 2025 (US$ Mn)
8.6 Manufacturing
8.6.1 Overview
8.6.2 Global Manufacturing Market Revenue and Forecasts to 2025 (US$ Mn)
8.7 Food and Beverage
8.7.1 Overview
8.7.2 Global Food and Beverage Market Revenue and Forecasts to 2025 (US$ Mn)
8.8 Power & Energy
8.8.1 Overview
8.8.2 Global Power & Energy Market Revenue and Forecasts to 2025 (US$ Mn)
8.9 Consumer Electronics
8.9.1 Overview
8.9.2 Global Consumer Electronics Market Revenue and Forecasts to 2025 (US$ Mn)
8.10 Others
8.10.1 Overview
8.10.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn)

9 Global Cloud BPO Market - Geographical Analysis
9.1 Overview
9.2 North America Cloud BPO Market Revenue and Forecasts to 2025
9.2.1 Overview
9.2.2 North America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.2.3 North America Cloud BPO Market Breakdown by Key Countries
9.2.3.1 US Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.2.3.2 Canada Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.2.3.3 Mexico Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.2.4 North America Cloud BPO Market Breakdown by Services
9.2.5 North America Cloud BPO Market Breakdown by Vertical
9.3 Europe Cloud BPO Market Revenue and Forecasts to 2025
9.3.1 Overview
9.3.2 Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3 Europe Cloud BPO Market Breakdown by Key Countries
9.3.3.1 France Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3.2 Germany Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3.3 Italy Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3.4 Spain Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3.5 UK Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.3.6 Rest of Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.3.4 Europe Cloud BPO Market Breakdown by Services
9.3.5 Europe Cloud BPO Market Breakdown by Vertical
9.4 Asia Pacific (APAC) Cloud BPO Market Revenue and Forecasts to 2025
9.4.1 Overview
9.4.2 Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.3 Asia Pacific Cloud BPO Market Breakdown by Key Countries
9.4.3.1 Japan Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.3.2 China Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.3.3 India Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.3.4 Australia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.3.5 Rest of APAC Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.4.4 Asia Pacific Cloud BPO Market Breakdown by Services
9.4.5 Asia Pacific Cloud BPO Market Breakdown by Vertical
9.5 Middle East & Africa (MEA) Cloud BPO Market Revenue and Forecasts to 2025
9.5.1 Overview
9.5.2 Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.5.3 Middle East & Africa Cloud BPO Market Breakdown by Key Countries
9.5.3.1 Saudi Arabia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.5.3.2 UAE Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.5.3.3 South Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.5.4 Middle East & Africa Cloud BPO Market Breakdown by Services
9.5.5 Middle East & Africa Cloud BPO Market Breakdown by Vertical
9.6 South America Cloud BPO Market Revenue and Forecasts to 2025
9.6.1 Overview
9.6.2 South America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.6.3 South America Cloud BPO Market Breakdown by Key Countries
9.6.3.1 Brazil Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.6.3.2 Rest of SAM Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
9.6.4 South America Cloud BPO Market Breakdown by Services
9.6.5 South America Cloud BPO Market Breakdown by Vertical

10 Industry Landscape
10.1 Market Initiative
10.2 Merger and Acquisition
10.3 New Development

11 Competitive Landscape
11.1 Competitive Product Mapping
11.2 Market Positioning

12 Global Cloud BPO Market - Key Company Profiles
12.1 Firstsource Solutions Ltd.
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Financial Overview
12.1.4 SWOT Analysis
12.1.5 Key Developments
12.2 WNS (Holdings) Ltd.
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Financial Overview
12.2.4 SWOT Analysis
12.2.5 Key Developments
12.3 Infosys Ltd.
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Financial Overview
12.3.4 SWOT Analysis
12.3.5 Key Developments
12.4 HCL Technologies Ltd.
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Financial Overview
12.4.4 SWOT Analysis
12.4.5 Key Developments
12.5 Genpact Ltd.
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Financial Overview
12.5.4 SWOT Analysis
12.5.5 Key Developments
12.6 Capgemini SE
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Financial Overview
12.6.4 SWOT Analysis
12.6.5 Key Developments
12.7 CA, Inc.
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Financial Overview
12.7.4 SWOT Analysis
12.7.5 Key Developments
12.8 Atos SE
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Financial Overview
12.8.4 SWOT Analysis
12.8.5 Key Developments
12.9 Tata Consultancy Services Ltd.
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Financial Overview
12.9.4 SWOT Analysis
12.9.5 Key Developments
12.10 DXC Technology Company (Formerly CSC)
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Financial Overview
12.10.4 SWOT Analysis
12.10.5 Key Developments
12.11 Sungard
12.11.1 Key Facts
12.11.2 Business Description
12.11.3 Financial Overview
12.11.4 SWOT Analysis
12.11.5 Key Developments
12.12 Accenture PLC
12.12.1 Key Facts
12.12.2 Business Description
12.12.3 Financial Overview
12.12.4 SWOT Analysis
12.12.5 Key Developments
12.13 ADP, LLC
12.13.1 Key Facts
12.13.2 Business Description
12.13.3 Financial Overview
12.13.4 SWOT Analysis
12.13.5 Key Developments
12.14 IBM Corporation
12.14.1 Key Facts
12.14.2 Business Description
12.14.3 Financial Overview
12.14.4 SWOT Analysis
12.14.5 Key Developments
12.15 Oracle Corporation
12.15.1 Key Facts
12.15.2 Business Description
12.15.3 Financial Overview
12.15.4 SWOT Analysis
12.15.5 Key Developments
12.16 SAP SE
12.16.1 Key Facts
12.16.2 Business Description
12.16.3 Financial Overview
12.16.4 SWOT Analysis
12.16.5 Key Developments
12.17 Xerox Corp.
12.17.1 Key Facts
12.17.2 Business Description
12.17.3 Financial Overview
12.17.4 SWOT Analysis
12.17.5 Key Developments
12.18 Hewlett Packard Enterprise Co.
12.18.1 Key Facts
12.18.2 Business Description
12.18.3 Financial Overview
12.18.4 SWOT Analysis
12.18.5 Key Developments

13 Appendix
13.1 About
13.2 Glossary of Terms
13.3 Methodology
13.3.1 Coverage
13.3.2 Secondary Research
13.3.3 Primary Research
13.4 Contact Us
13.5 Disclaimer

List of Tables

Table 1: Global Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Table 2: North America Cloud BPO Market Revenue and Forecasts to 2025 - By Service (US$ Mn)
Table 3: North America Cloud BPO Market Revenue and Forecasts to 2025 - By Vertical (US$ Mn)
Table 4: Europe Market Revenue and Forecasts to 2025 - By Services (US$ Mn)
Table 5: Europe Cloud BPO Market Revenue and Forecasts to 2025 - By Vertical (US$ Mn)
Table 6: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 - By Service (US$ Mn)
Table 7: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 - By Vertical (US$ Mn)
Table 8: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 - By Service (US$ Mn)
Table 9: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 - By Vertical (US$ Mn)
Table 10: South America Cloud BPO Market Revenue and Forecasts to 2025 - By Service (US$ Mn)
Table 11: South America Cloud BPO Market Revenue and Forecasts to 2025 - By Vertical (US$ Mn)
Table 12: Glossary of Terms, Cloud BPO Market

List of Figures

Figure 1: HR Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025
Figure 2: BFSI Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025
Figure 3: APAC Cloud BPO Market, Global Revenue (US$ Mn), 2016 & 2025
Figure 4: Cloud BPO Market Segmentation
Figure 5: Cloud BPO Market Segmentation
Figure 6: North America PEST Analysis
Figure 7: Europe PEST Analysis
Figure 8: APAC PEST Analysis
Figure 9: MEA PEST Analysis
Figure 10: SAM PEST Analysis
Figure 11: Cloud BPO Ecosystem
Figure 12: Cloud BPO Market Impact Analysis of Driver and Restraints
Figure 13: Global Cloud BPO Market Breakdown By Services, 2016 & 2025 (%)
Figure 14: Human Resource Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 15: E-Commerce Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 16: Finance and Accounting Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 17: Customer Care Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 18: Sales & Marketing Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 19: Others Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 20: Global Cloud BPO Market Breakdown By System Type, 2016 & 2025 (%)
Figure 21: Global BFSI Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 22: Global Telecom & IT Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 23: Global Healthcare Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 24: Global Automotive Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 25: Global Manufacturing Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 26: Global Food and Beverage Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 27: Global Power & Energy Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 28: Global Consumer Electronics Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 29: Global Others Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 30: Cloud BPO Market, Global Breakdown by Regions, 2016 & 2025 (%)
Figure 31: North America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 32: North America Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%)
Figure 33: US Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 34: Canada Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 35: Mexico Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 36: North America Cloud BPO Market Breakdown by Service, 2016 & 2025 (%)
Figure 37: North America Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%)
Figure 38: Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 39: Europe Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%)
Figure 40: France Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 41: Germany Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 42: Italy Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 43: Spain Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 44: UK Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 45: Rest of Europe Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 46: Europe Cloud BPO Market Breakdown by Services, 2016 & 2025 (%)
Figure 47: Europe Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%)
Figure 48: Asia Pacific Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 49: Asia Pacific Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%)
Figure 50: Japan Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 51: China Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 52: India Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 53: Australia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 54: Rest of APAC Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 55: Asia Pacific Cloud BPO Market Breakdown by Services, 2016 & 2025 (%)
Figure 56: Asia Pacific Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%)
Figure 57: Middle East & Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 58: Middle East & Africa Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%)
Figure 59: Saudi Arabia Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 60: UAE Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 61: South Africa Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 62: Middle East & Africa Cloud BPO Market Breakdown by Services, 2016 & 2025 (%)
Figure 63: Middle East & Africa Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%)
Figure 64: South America Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 65: South America Cloud BPO Market Breakdown by Key Countries, 2016 & 2025 (%)
Figure 66: Brazil Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 67: Rest of SAM Cloud BPO Market Revenue and Forecasts to 2025 (US$ Mn)
Figure 68: South America Cloud BPO Market Breakdown by Services, 2016 & 2025 (%)
Figure 69: South America Cloud BPO Market Breakdown by Vertical, 2016 & 2025 (%)
Figure 70: Cloud BPO Market Competitive Product Mapping
Note: Product cover images may vary from those shown
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  • Firstsource Solutions Ltd.
  • WNS (Holdings) Ltd.
  • Infosys Ltd.
  • HCL Technologies Ltd.
  • Genpact Ltd.
  • Capgemini SE
  • CA Inc.
  • Atos SE
  • Tata Consultancy Services Ltd.
  • DXC Technology Company
  • Sungard
  • Accenture PLC
  • ADP LLC
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • Xerox Corp.
  • HPE
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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