Telecoms Services for Enterprises: Worldwide Forecast 2017–2022

  • ID: 4438375
  • Report
  • Region: Global
  • 29 pages
  • Analysys Mason Group
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Operators will Need to Find Growth from New Business Services in Order to Sustain Worldwide Enterprise Revenue

This report provides an outlook on the worldwide enterprise telecoms and ICT services market, including regional views for Western Europe, Central and Eastern Europe, developed Asia-Pacific, emerging Asia-Pacific, North America, Latin America, the Middle-East and Africa, and Sub-Saharan Africa. It provides forecasts for fixed and mobile voice and data network services and other business services including security and cloud services.

This report provides:

  • forecasts for operator services to enterprises, including fixed and mobile voice and data services and other business services, such as security and cloud services
  • an estimate of the total market for new business services and the likely share achievable by operators for each service
  • quantification of revenue, connections or users, and ARPU for each service and each size of enterprise (micro, small, medium and large)
  • demographic data on the number of employees, enterprises and sites within each segment
  • worldwide data broken down into eight regions
  • regional data for Western Europe, Central and Eastern Europe, developed Asia–Pacific, emerging Asia–Pacific, North America, Latin America, Middle East and Africa, and Sub-Saharan Africa.

Coverage

Geographical coverage

Regions modelled

  • Western Europe
  • Central and Eastern Europe
  • Developed Asia–Pacific
  • Emerging Asia–Pacific
  • North America
  • Latin America
  • Middle East and North Africa

Services         

Mobile

  • Voice, messaging and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)

Fixed

  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections up to 100Mbps, >100Mbps and up to 1Gbps, and >1Gbps
  • Traditional managed services
  • IoT connectivity

Other business services

  • Unified communications
  • Security
  • Co-location and hosting
  • Private cloud
  • Software-as-a-service (SaaS, public cloud)
  • Platform-as-a-service (PaaS, public cloud)
  • Infrastructure-as-a-service (IaaS, public cloud)
  • Enterprise mobility
  • Desktop management

Enterprise size

Segments

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

Who Should Read This Report

  •  Telecoms operators that want to identify key areas for revenue growth, both in terms of enterprise segments and individual services.
  •  Vendors that are considering targeting the enterprise market.
  •  Third-party service providers seeking collaborative relations with operators.
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Chapter No.

8. Executive summary
9. Executive summary: Operators will need to find growth from new business services in order to sustain worldwide enterprise revenue
10. Executive summary: The most-significant growth in enterprise markets will occur in emerging Asia–Pacific and among micro enterprises
11. Worldwide forecasts
12. Worldwide operator revenue from enterprises will stagnate as declines in legacy services offset growth from new business services
13. Large enterprises currently account for the majority of operator revenue, but the greatest growth opportunity will be with micro enterprises
14. Emerging markets will continue to deliver significant enterprise revenue growth for operators
15. Mobile services revenue from handsets will remain flat, while operator revenue is buoyed by growth in connectivity services for IoT deployments
16. Mobile revenue growth varies considerably between regions, with Asia–Pacific and emerging economies outperforming Western markets
17. Fixed revenue continues to decline despite growth in the number of fixed broadband connections
18. Fixed services revenue is forecast to grow only in EMAP, MENA and SSA, driven by significant increases in fixed broadband penetration
19. Data connectivity for enterprises will continue to rise in terms of both connection volumes and bandwidth delivered
20. The growing market for other business services offers operators an opportunity to have a share in new revenue streams
21. Key other business services for telecoms operators include co-location and hosting, security and SaaS
22. Western Europe is an important and growing contributor to worldwide revenue for other business services
23. Regional-level forecasts
24. Western Europe [1]: Growth in other business services may enable operators to retain current levels of revenue
25. Western Europe [2]: Operators will see the greatest growth in revenue from micro enterprises
26. Central and Eastern Europe [1]: Fixed broadband and mobile data services will continue to deliver revenue growth
27. Central and Eastern Europe [2]: Operator revenue is dominated by large enterprises, but smaller ones will deliver faster growth
28. Developed Asia–Pacific [1]: Mobile data services will continue to dominate revenue and drive overall growth
29. Developed Asia–Pacific [2]: All sizes of enterprise will deliver steady revenue growth for operators
30. Emerging Asia–Pacific [1]: Mobile services dominate revenue, but growth is also forecast for fixed connectivity services
31. Emerging Asia–Pacific [2]: Micro enterprises account for a large share of the enterprise market
32. North America [1]: Slower growth for data and rapid declines in voice revenue will drive down overall operator revenue
33. North America [2]: Operator revenue is dominated by large enterprises and will fall fastest for this segment
34. Latin America [1]: Growth in data services will sustain operator revenue, while new services offer prospects for future growth
35. Latin America [2]: Only micro enterprises will deliver revenue growth for legacy services
36. Middle East and North Africa [1]: Steady revenue growth is forecast for all but voice and messaging services
37. Middle East and North Africa [2]: Revenue growth occurs across all sizes of enterprise as service penetration increases
38. Sub-Saharan Africa [1]: Enterprise revenue is small, but growing more rapidly in Sub-Saharan Africa than in other regions
39. Sub-Saharan Africa [2]: Revenue growth is significant for all sizes of enterprise
40. Forecast methodology and assumptions
41. Forecast methodology and assumptions: Presentation of results
42. Forecast methodology and assumptions: Market definition
43. Forecast methodology and assumptions: Modelling approach
44. Forecast methodology and assumptions: Mobile services
45. Forecast methodology and assumptions: Fixed services [1]
46. Forecast methodology and assumptions: Fixed services [2]
47. Forecast methodology and assumptions: Other business services [1]
48. Forecast methodology and assumptions: Other business services [2]
49. Forecast methodology and assumptions: Geographical regions
50. About the authors

List of figures
Figure 1: Telecoms operators’ retail revenue from enterprises by service type, worldwide, 2013–2022
Figure 2: Connections for enterprises and CAGRs by type of connection, worldwide, 2017–2022
Figure 3: Percentages of retail revenue, total employees2 and total enterprises by enterprise size, worldwide, 2017
Figure 4: Regional share of telecoms operators’ retail revenue from enterprises in 2017 and CAGR for 2017–2022, worldwide
Figure 5: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, worldwide, 2017 and 2022
Figure 6: Percentage of telecoms operators’ retail revenue from enterprises in 2017 and CAGRs for 2017–2022 by service type, worldwide
Figure 7: Telecoms operators’ retail revenue from enterprises by service type, worldwide, 2013–2022
Figure 8: Percentages of retail revenue, total employees1 and total business sites by enterprise size, worldwide, 2017
Figure 9: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, worldwide, 2017 and 2022
Figure 10: Regional variances in composition of telecoms operators’ retail revenue from enterprises for selected regions, 2017
Figure 11: Telecoms operators’ share of retail revenue from enterprises in 2017 and CAGR for 2017-2022 by region, worldwide
Figure 12: Percentages of total employees and mobile services retail revenue by enterprise size, worldwide, 2017
Figure 13: Mobile service retail revenue and connections for enterprises, worldwide, 2013–2022
Figure 14: Regional variances in composition of mobile retail revenue from enterprises for selected regions, 2017
Figure 15: Telecoms operators’ share of mobile services retail revenue from enterprises in 2017 and CAGR for 2017-2022 by region, worldwide
Figure 16: Percentages of fixed service retail revenue and total business sites by enterprise size, worldwide, 2017
Figure 17: Fixed service retail revenue and connections for enterprises, worldwide, 2013–2022
Figure 18: VoBB revenue as a percentage of fixed voice and narrowband revenue by region, worldwide, 2017
Figure 19: Telecoms operators’ share of fixed services retail revenue from enterprises in 2017 and CAGR for 2017-2022 by region, worldwide
Figure 20: Number of enterprise fixed data connections by type of connection, worldwide, 2013–2022
Figure 21: Percentages of other business services whole market retail revenue and total employees by enterprise size, worldwide, 2017
Figure 22: Other business services whole market retail revenue from enterprises by service type, worldwide, 2013–2022
Figure 23: Other business services retail revenue from enterprises by service type and provider, and operators’ share of this revenue by service type, worldwide, 2022
Figure 24: Share of other business services whole market retail revenue for selected regions, 2017
Figure 25: Telecoms operators’ other business services retail revenue from enterprises in 2017 and CAGRs for 2017–2022 by region, worldwide
Figure 26: Connections for enterprises and CAGRs by type of connection, Western Europe, 2017–2022
Figure 27: Telecoms operators’ retail revenue from enterprises in 2017 and CAGRs for 2017–2022 by service type, Western Europe
Figure 28: Percentages of  business sites, total employees and retail revenue by enterprise size, Western Europe, 2017
Figure 29: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, Western Europe, 2017 and 2022
Figure 30: Connections for enterprises and CAGRs by type of connection, Central and Eastern Europe, 2017–2022
Figure 31: Telecoms operators’ retail revenue from enterprises in 2017 and CAGR by service type, Central and Eastern Europe, 2017–2022
Figure 32: Percentages of  business sites, total employees and retail revenue by enterprise size, Central and Eastern Europe, 2017
Figure 33: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, Central and Eastern Europe, 2017 and 2022
Figure 34: Connections for enterprises and CAGRs by type of connection, developed Asia–Pacific, 2017–2022
Figure 35: Telecoms operators’ retail revenue from enterprises in 2017 and CAGR for 2017–2022 by service type, developed Asia–Pacific
Figure 36: Percentages of  business sites, total employees and retail revenue by enterprise size, developed Asia–Pacific, 2017
Figure 37: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, developed Asia–Pacific, 2017 and 2022
Figure 38: Connections for enterprises and CAGRs by type of connection, emerging Asia–Pacific, 2017–2022
Figure 39: Telecoms operators’ retail revenue from enterprises in 2017 and CAGR for 2017–2022 by service type, emerging Asia–Pacific
Figure 40: Percentages of  business sites, total employees and retail revenue byenterprise size, emerging Asia–Pacific, 2017
Figure 41: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, emerging Asia–Pacific, 2017 and 2022
Figure 42: Connections for enterprises and CAGRs by type of connection, North America, 2017–2022
Figure 43: Telecoms operators’ retail revenue from enterprises in 2017 and CAGR for 2017–2022 by service type, North America
Figure 44: Percentages of  business sites, total employees and retail revenue by enterprise size, North America, 2017
Figure 45: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, North America, 2017 and 2022
Figure 46: Connections for enterprises and CAGRs by type of connection, Latin America, 2017–2022
Figure 47: Telecoms operators’ retail revenue from enterprises in 2017 and CAGRs for 2017–2022 by service type, Latin America
Figure 48: Percentages of  business sites, total employees and retail revenue by enterprise size, Latin America, 2017
Figure 49: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, Latin America, 2017 and 2022
Figure 50: Connections for enterprises and CAGRs by type of connection, Middle East and North Africa, 2017–2022
Figure 51: Telecoms operators’ retail revenue from enterprises in 2017 and CAGR for 2017–2022 by service type, Middle East and North Africa
Figure 52: Percentages of  business sites, total employees and retail revenue by enterprise size, Middle East and North Africa, 2017
Figure 53: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, Middle East and North Africa, 2017 and 2022
Figure 54: Connections for enterprises and CAGRs by type of connection, SubSaharan Africa, 2017–2022
Figure 55: Telecoms operators’ retail revenue operators from SMEs in 2017 and CAGR for 2017–2022 by service type, Sub-Saharan Africa
Figure 56: Percentages of  business sites, total employees and retail revenue by enterprise size, Sub-Saharan Africa, 2017
Figure 57: Telecoms operators’ retail revenue from enterprises by service type and enterprise size, Sub-Saharan Africa, 2017 and 2022
Figure 58: Percentage of total enterprises, employees and business sites by enterprise size, 2017
Figure 59: Diagram of the forecast modelling approach
Figure 60: Definitions and key drivers for mobile services
Figure 61a: Definitions and key drivers for fixed services
Figure 62a: Definitions and key drivers for other business services
Figure 62b: Definitions and key drivers for other business services
Figure 63: Regional breakdown used in this report

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