Managed IT Service Providers: Global Markets to 2021

  • ID: 4450635
  • Report
  • Region: Global
  • BCC Research
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The Global Market for Managed IT Services is Estimated to Reach $256.5 billion in 2021 from $166.7 billion in 2017

FEATURED COMPANIES

  • Accenture
  • CISCO
  • DMI
  • Fujitsu
  • IBM
  • OnePath Llc
  • MORE

Key report highlights:

  • The global market for managed IT services reached $149.1 billion in 2016. This market is estimated to reach $256.5 billion in 2021 from $166.7 billion in 2017 at a compound annual growth rate (CAGR) of 11.5% for 2017-2021.
  • The United States market will grow from $62.0 billion in 2017 to $94.5 billion in 2021 at a CAGR of 11.1% for 2017-2021
  • Infrastructure services constitutes the largest segment of the managed IT services market at 47.1% of total sales followed by network services and security services.

This report includes:

  • An overview of the global market for managed IT services.
  • Analyses of global market trends, with data from 2012 through 2016, estimates for 2017, and projections of compound annual growth rates (CAGRs) through 2022.
  • Characterization and quantification of the market potential for managed IT services by region and product.
  • Evaluation of the market by segments such as infrastructure services, network services, security services, and other services.
  • Discussion of market drivers, restraints, and trends affecting the market.
  • Profiles of the major companies in the industry, including: IBM, DXC Technology, Fujitsu Ltd., Atos, Deutsche Telekom, Tata Consultancy Services(TCS), Huawei Technologies Co. Ltd, Cisco Systems Inc.

Report Scope

This research report covers the overall global managed IT services market and categorizes it by geographies and by service type. Service types include infrastructure services, network services, security services and other services.

Information Sources 

- Public information via annual reports to shareholders as well as other government reports that are available for public review.

- Company marketing information, advertising, company press releases, state and local news sources, and subscription-based information.

- Online research including third-party references.

- Trade associations, directories and publications.

- Telephone interviews with both top industry experts, service providers, software providers and others (see Appendix for interview summaries)

- Various private proprietary data sources.

Study Goals and Objectives 

  • To calculate the global managed IT services market size, both historic and forecast.
  • To estimate the growth rate of the global and USA managed IT services market.
  • To segment the market.
  • To provide a geographical breakdown of market numbers.
  • To identify major drivers and restraints on the market.
  • To identify key trends and technology updates in the field.

Reasons for Doing This Study 

Changes such as increasing digitization and migration to the cloud infrastructure led to increase in demand for managed IT services and changed the market dynamics globally. This means that market participants need to adjust to a new market reality, which is described in this report. . Global industry leaders and large organizations see an increasing trend of outsourcing across various industries to drive the managed IT services market. Some of the major trends to be noted are as follows: 

Increasing demand from cloud based services from the banking, financial services and insurance, technology, and healthcare industries is expected to drive this market. Many companies are expanding their geographical presence inorganically through mergers and acquisitions. Moreover, there is increasing government support for IT initiatives and use of technology in their processes. These factors are expected to drive the global managed IT services market. 

The global managed IT services market is concentrated with the leading three players collectively having more than 50% of the market. Major players in the market include IBM, DXC Technology, Fujitsu and Atos and others.  

Methodology 

The research methodology followed in this report is a top-down approach. The sources listed above were used to arrive at the total market figure, which was broken down into various services and sub markets based on primary and secondary data. Both quantitative and qualitative approaches were used to derive the market size and growth rates. Many secondary sources were reviewed and extensive primary research was conducted with key opinion leaders, marketing managers, product managers and end users. All data points and assumptions are sourced through end note references.   Market numbers have been calculated in constant US dollars based on 2016 exchange rates. 

Geographic Breakdown 

In this report, the geographic regions considered for market analysis include, and only include:

  •  United States
  •  Europe
  •  Asia-Pacific
  •  Middle East and Africa
  •  Americas excluding USA
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FEATURED COMPANIES

  • Accenture
  • CISCO
  • DMI
  • Fujitsu
  • IBM
  • OnePath Llc
  • MORE
Chapter 1: Introduction

- Study Goals and Objectives
- Reasons for Doing This Study
- Scope of Report
- Information Sources
- Methodology
- Geographic Breakdown
- Analyst's Credentials

Chapter 2: Summary and Highlights

Chapter 3: Managed IT Services Market Characteristics

- Definitions
- IT Services 
- Managed IT Services 
- Managed Service Provider
- Types of Managed IT Services
- Managed IT Infrastructure Services 
- Managed Network Services 
- Managed Security Services 
- Other Managed IT Services
- Managed IT Services Supply Chain 
- Resources
- Managed IT Service Providers
- IT Consulting Companies
- End Users
- Drivers and Restraints
- Drivers
- Restraints
- Market Trends 
- Overall Market Trends
- Managed Security Service Trends

Chapter 4: Global Managed IT Services Market Size 

- Global Managed IT Services Market, Historic Period (2012-2016) 
- Global Managed IT Services Market, Forecast Period (2017-2021) 
- Global Managed IT Services Market, By Geography
- Global Managed IT Services Market, By Segments 

Chapter 5: USA Managed IT Service Market Size

- USA Managed IT Services Market, Historic Period (2012-2016) 
- USA Managed IT Services Market, Forecast Period (2017-2021) 
- USA Managed IT Services Market, By Segments 

Chapter 6: Recent Industry Developments 

- News and Developments
- Harbor Advisors LLC acquires the shares of DXC Technology Company by investing $2.47 million 
- Huawei plans to build up its cloud capabilities and infrastructure by spending $500 million
- Fujitsu supports Digital Transformation by investing 50 Million Euros in France 
- Cisco invests $30 million in a cybersecurity firm named Exabeam
- IBM boosts its client adoption by investing to lead Global Internet of Things Market
- Accenture accelerates growth in robotics by investing €500,000 in RoboValley
- Cisco invests $1.4 billion in Jasper 
- Symantec inaugurated its new global security operation centers by investing $50 million 
- Bain Capital and Technology Crossover Ventures (TCV) funds Rapid7 with $30 Million
- Mergers and Acquisitions
- HP Enterprises and CSC merged to form DXC Technology
- Dell Inc. acquired EMC Corp
- Symantec acquired Blue Coat
- Salesforce acquired Demandware
- Vista Equity Partners acquired Marketo
- IBM's Watson Health acquired Truven Health Analytics
- NTT Data acquired Dell IT Services
- Salesforce acquired ExactTarget

- IBM acquired Softlayer
- NTT acquired Netmagic Solutions

Chapter 7: Customer Landscape by Industry

- Global Managed IT Services Market, Customer Landscape 
- USA Managed IT Services Market, Customer Landscape 

Chapter 8: Competitor Landscape - Large & Emerging Players and Company Profiles

- Leading Players - Global Managed IT Services
- Leading Players - USA Managed IT Services Company Profiles 

- INERNATIONAL BUISNESS MACHINE (IBM)
- DXC TECHNOLOGY
- FUJITSU
- ATOS
- DEUTSCHE TELEKOM
- TATA CONSULTANCY SERVICES (TCS)
- HUAWEI
- CISCO
- ACCENTURE
- WIPRO

- Mid-Size and Emerging Companies Company Profiles 

- SYMANTEC
- SECUREWORKS
- DMI
- RAPID 7
- ONEPATH LLC
- INFRASCALE

Chapter 9: Vendor Analysis of MSP Software Providers and Company Profiles

- SOLARWINDS

- Company Background

- AUTOTASK

- Company Background

- CONNECTWISE

- Company Background

- KASEYA

- Company Background

- CONTINUUM

- Company Background

- PULSEWAY

- Company Background

Chapter 10: Conclusions and Recommendations

- Market Attractiveness 
- Recommendations

Chapter 11: Appendix: Transcripts and Sources

- Interview - Transcripts 
- Interview - 1 - Cisco 
- Interview - 2 - Rackspace
- Interview - 3 - Continuum
- Interview - 4 - IBM
- Interview - 5 - EUVIC
- Interview - 6 - Continuum 
- Interview - 7 - Microsoft
- Interview - 8 - Continuum 
- Interview - 9 - Continuum 
- Interview - 10 - Continuum 
- Interview - 11 - Continuum 
- Interview - 12 - HPE
- Interview - 13 - IBM
- Interview - 14 - Autotask
- Interview - 15 - IBM
- Interview - 16 - IBM
- Interview - 17- Cyxtera 
- Interview - 18- Cyxtera 

Chapter 12: References

List of Tables

- Summary Table : Global Managed IT Services Market, Through 2021
- Table 1 : GDP Growth in Various Regions, 2016
- Table 2 : Internet Penetration in the Major Nations
- Table 3 : Recent Mergers and Acquisitions in the Managed IT Services Market
- Table 4 : Recent Bundled Service Contracts in the Managed IT Services Market
- Table 5 : Global Managed IT Services Market, Through 2016
- Table 6 : Global Managed IT Services Market, Through 2021
- Table 7 : Global Managed IT Services Market, by Region, 2016
- Table 8 : Global Managed IT Services Market, By Segments, 2016
- Table 9 : USA Managed IT Services Market, Through 2016
- Table 10 : USA Managed IT Services Market, Through 2021
- Table 11 : USA Managed IT Services Market, By Segments
- Table 12 : Global Managed IT Services Market, Customer Landscape By Industry, 2016
- Table 13 : USA Managed IT Services Market, Customer Landscape By Industry, 2016
- Table 14 : Leading Companies in the Global Managed IT Services Market, 2016
- Table 15 : Leading Companies in the USA Managed IT Services Market, 2016
- Table 16 : Mid-Size and Emerging Companies in the Global Managed IT Services Market, 2016
- Table 17 : Leading Business Management Software Providers for Managed IT Services, 2016
- Table 18 : Interview Respondents Profile - Managed IT Services

List of Figures

- Summary Figure : Global Managed IT Services Market, 2017-2021 
- Figure 1 : Global Managed IT Services Supply Chain
- Figure 2 : Global Managed IT Services Market, 2012-2016 
- Figure 3 : Global Managed IT Services Market, 2017-2021 
- Figure 4 : Global Managed IT Services Market, 2016, Breakdown by Geography 
- Figure 5 : Global Managed IT Services Market, by Segments, 2016 
- Figure 6 : USA Managed IT Services Market, 2012- 2016 
- Figure 7 : USA Managed IT Services Market, 2017-2021 
- Figure 8 : USA Managed IT Services Market, 2016, Breakdown by Segments 
- Figure 9 : Global Managed IT Services Market, Customer Landscape By Industry, 2016 
- Figure 10 : USA Managed IT Services Market, 2016, Customer Landscape by Industry
- Figure 11 : Leading Companies in the Global Managed IT Services Market, 2016 
- Figure 12 : Leading Companies in the USA Managed IT Services Market, 2016
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  • Accenture
  • ATOS
  • CISCO
  • Deutsche Telekom
  • DMI
  • DXC Technology
  • Fujitsu
  • Huawei
  • IBM
  • Intrascale
  • OnePath Llc
  • Rapid 7
  • Secureworks
  • Symantec
  • TATA Consultancy Services (TCS)
  • WIPRO
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