A key pressure for in-house legal functions is to balance capacity, budget and demand. A failure to get these right will result in overspend, a stressed workforce and a poor customer service.
This masterclass uses legal operations best practice to look at the legal function through a systems lens.
The content focuses on insight into how to forecast customer demand using business partner methodology, allocation of work through an insource/outsource mix and performance management of delivery.
The course will include case studies on:
- How to make or buy
- Tracking benefits resulting from work allocation
- The use of Lean methodologies to optimise service delivery
Course length: 4 hours
"Very informative and engaging. I had not originally signed up for this (module) as I do not head up my team, but it provided useful food for thought as to how to better support and understand issues faced by my GC and better service senior executives in the organisation.”
Assistant General Counsel
"Excellent. Thank you really interesting insight into other business."
Head of Legal Projects at John Lewis Partnership
"Great day... gave tremendous pratcial insights and amazingly useful information and experience."
Head of Legal at WGSN
"Excellent, thought provoking course."
Senior Solicitor at Dell
"An excellent and strucutred framework for learning about best practises for senior corporate counsel and their legal functions."
Senior Legal Adviser at Prudential Plc
Venue to be announced shortly.