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How to Deal with Clashing Coworkers - Webinar

  • ID: 4470350
  • Webinar
  • 60 Minutes
  • Online Compliance Panel
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Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this topic, you will learn how to handle conflict caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Objectives of the Presentation:
  • You will be able to recognize types of conflict
  • You will be able to identify casual workplace irritations
  • You will be able to discuss the role of emotional intelligence
  • You will be able to review different levels of organizational conflict
Why Should you Attend:

Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Areas Covered:
  • Getting to the Root of the Problem
  • - Task Disputes
  • - Relationship Disputes
  • Types of Conflict
  • - Sexual, Racial and Ethnic Harassment
  • - Workplace Bullying
  • - Personality Clashes
  • - Power Struggles
  • - Other Forms of Harassment
  • Casual Workplace Irritations
  • - Blips vs. Clashes
  • - Using Natural Biological Tendencies to Resolve Conflict
  • - Using Time to Work It out
  • - Eliminating Power Plays
  • - Managerial Intervention
  • Evaluating Conflict
  • - Cost of Conflict
  • - Productivity
  • - Absenteeism
  • - Turnover
  • - Morale
  • The Role of Emotional Intelligence
  • - Recognizing One's Own Feelings
  • - Recognizing Others' Feelings
  • - Empathy
  • - Self-Control
  • Confronting Employees
  • - Accountability Conversations
  • - Active Listening
  • - Giving Voice to Those in Conflict
  • - Brainstorming Solutions
  • - Reality Checks
  • Team Building Exercises
  • - Appealing to the Greater Good
  • - Showing Interdependence
  • - Empowering Teams
  • Different Levels of Organizational Conflict
  • - Interpersonal Conflict
  • - Intradepartmental Conflict
  • - Interdepartmental Conflict
  • Common Issues in Organizational Conflict
  • - Employee Needs
  • - Decision Making Techniques
  • - Silo Effect
Topic Background:

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
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  • Bob Churilla Bob Churilla,


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  • Supervisors
  • Team Leaders
  • Business Owners and managers
  • Presidents
  • Vice Presidents
  • Human Resource managers and others with management responsibilities, and administrative assistants
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Order Online - visit: https://www.researchandmarkets.com/reports/4470350
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