ITIL® Intermediate Service Operation Training

  • ID: 4471077
  • Training
  • 4 Days
  • KnowledgeHut Solutions
  • Training Dates: June 26-29, 2018
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For service managers and other professionals who are responsible for maintaining and managing service operations, day-to-day tasks would include service desk and service request management, incident and problem management and the interpretation and management of other service operation activities. The ITIL® intermediate SO or Service Operation Qualification, as the name suggests, is an intermediate certificate that focuses on these activities by giving you an introduction to the principles, processes, activities and functions of service operations, and the challenges, critical success factors and risks associated with it. Besides being a free standing qualification, it is also one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL Service Operation publication. The course provider’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
  • Service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware in downloadable format
  • Coaching by ITIL® certified experts
  • 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Post workshop assistance and support
  • A shot at the exam at no extra cost
Certification

Prerequisites:

In order to attend the workshop, you must have:
  • ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
  • Have completed an accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
Certification:

In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
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2pm-6pm GMT
  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
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This workshop and the subsequent certification will benefit:
  • Service managers, operations managers and help desk managers responsible for implementing and improving service operation.
  • IT professionals who are working within or about to work in Service Operations environment such as IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
  • Those seeking to gain the ITIL Expert Certification or higher ITIL®certifications for which this is a prerequisite.
Note: Product cover images may vary from those shown
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