ITIL® Intermediate Service Design Training

  • ID: 4471099
  • Training
  • 4 Days
  • KnowledgeHut Solutions
  • Training Dates: April 14-22, 2018
1 of 3
The ITIL® Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle framework. The Service Design stage essentially involves the design of IT services such as architecture, processes, policies and documentation to meet current and future business requirements. This course introduces you to the purpose, principles and processes of service design and how to integrate it as part of the overall service management process and bring about continuous improvement.

The provider brings you a comprehensive course on ITIL® Service design and its relation to other stages of the ITIL® Service Lifecycle. Our workshop is designed to give you maximum learning benefit and understand the management and control of activities and techniques that are documented in the ITIL® Service Design publication. You will get full support for your attempt of the exam with our in-depth courseware and expert coaching. The hands on exercises and case studies will also ensure that you are able to introduce consistent service design practices and improve the alignment of IT with the overall business and user needs.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will get an understanding of:
  • Service design -its need and importance
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware in the downloadable format
  • Coaching by ITIL® certified experts
  • Course fee inclusive of exam fee
  • 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Post workshop assistance and support
  • The course provider is an ATO of PEOPLECERT for ITIL® Trainings
Prerequisites:

In order to attend the workshop, you must have:
  • ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
  • Have completed an accredited 21-hour course from an ITIL® Accredited Training Organization (ATO), such as this course
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
  • Have basic IT literacy and around 2 years IT experience
Certification:

In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
READ MORE
Note: Product cover images may vary from those shown
2 of 3
2pm-6pm GMT
  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
Note: Product cover images may vary from those shown
3 of 3

Loading
LOADING...

4 of 3
Note: Product cover images may vary from those shown
5 of 3
This workshop and the subsequent certification will benefit:
  • IT professionals who require an understanding of ITIL® service design stage of the ITIL® service lifecycle and how to use it to enhance the quality of IT service provision within an organization
  • CIOs, CTOs, Managers, Supervisory staff, team leaders, service designers, IT architects, planners, consultants, audit managers, and security managers involved in the ongoing management, coordination and - integration of design activities within the service lifecycle
  • Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Design module is a prerequisite
Note: Product cover images may vary from those shown
Adroll
adroll