ITIL® Intermediate Service Transition Training

  • ID: 4471133
  • Training
  • 4 Days
  • KnowledgeHut Solutions
  • Training Dates: May 15-18, 2018
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Service Transition is a set of process and guidelines which ensures that any changes to services or the Service Management Processes are carried out in a coordinated and seamless manner so as to integrate with the overall business objectives. As one of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Intermediate Service Transition (ST) certification focuses on key management and process oriented techniques that help plan and manage the new transitions and any associated risks and challenges. Understanding these techniques can help individuals manage changes with a certain degree of flexibility and ultimately help organizational processes align with user expectations and business strategy.

This intensive examination is a reflection of your knowledge of industry best practices in service transition as documented in the ITIL® Service Transition publication. This workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
  • Fundamentals of service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware in downloadable format
  • Coaching by ITIL® certified experts
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Post workshop assistance and support
  • A shot at the exam at no extra cost
Certification

Prerequisites:

In order to attend the workshop, you must have:
  • ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
  • Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this course
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:

In order to achieve ITIL® Intermediate Service Transition certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
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2pm-6pm GMT
  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology Considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
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This workshop and the subsequent certification will benefit:
  • IT professionals working in roles associated with service transition
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT professionals working in development projects.
  • Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Strategy Transition module is a prerequisite.
Note: Product cover images may vary from those shown
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