ITIL® Intermediate Continual Service Improvement Training

  • ID: 4471137
  • Training
  • 4 Days
  • KnowledgeHut Solutions
  • Training Dates: May 12-20, 2018
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One of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Continual Service Improvement (CSI) certification focuses on how processes can ensure ongoing improvements and deliver results and customer satisfaction. CSI practices help businesses adapt and evolve to growing demands and changes in businesses. The ITIL® CSI tools and techniques are geared towards evaluating the risks and success factors associated with improvements and how these activities can help improve efficiencies and returns on investment for organizations.

This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL® Continual Service Improvement publication. This workshop will help you aim for a first time clearance of this exam with extensive coaching in-depth courseware, detailed exercises and sample papers that cover all objectives of the exam. Earning this qualification is mandatory to achieving the ITIL® Expert designation. So enrol today and start your ascent towards becoming an ITIL®‘guru’.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
  • Fundamentals of CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware
  • Coaching by ITIL® certified experts
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Downloadable courseware
  • Post workshop assistance and support
Prerequisites:

In order to attend the workshop, you must have:
  • ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
  • Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this course
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:

In order to achieve ITIL® Continual Service Improvement, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
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2pm-6pm GMT
  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks
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This workshop and the subsequent certification will benefit:
  • IT professionals working in roles associated with a CSI environment or require a detailed understanding of the processes, functions and activities involved in this phase
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers
  • Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the CSI module is a prerequisite
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