The ITIL® Foundation online training programme trains candidates to communicate effectively in their companies as well as with customers and decreases response time. The course provides online classes in the subject that are conducted by the course provider's highly trained faculty. The E-learning program is well structured and keeps you ahead of your competitors..
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.
There are no prerequisites for taking this course.
In order to become an ITIL® Foundation certified professional, one has to appear for the one hour online ITIL® Foundation certification examination that is held on the last day of the training.
This is a one hour online examination comprising of 40 questions. Participants have to score 26 marks (65%) to attain the certification. Candidates will be awarded 2 credits for the same. This is a closed book exam, and electronic devices are not allowed.
- Service Management as a Practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts, Processes, Functions & Roles
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Management
- Technology and Architecture
- Qualification Scheme