ITIL® Intermediate Service Strategy Training

  • ID: 4471233
  • Training
  • 4 Days
  • KnowledgeHut Solutions
  • Training Dates: June 9-17, 2018
1 of 3
Service Strategy is an important aspect of IT services. Implementing its techniques and processes helps IT teams within an organization align better with business as a whole. In other words, service strategy paves the way for better communication within the organization resulting in smoother and swifter development of new or updated products and services.The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. Along with being a free standing qualification it is also one of the modules needed to achieve the ITIL® Expert Certificate in IT Service Management.

The provider brings you a comprehensive course on ITIL® Intermediate Module- Service Strategy that covers management and control activities as mentioned in the ITIL® Service Strategy publication. With focus on in-depth courseware, exercises, test papers, and case studies, you can hope for a first time pass of the exam and also gain knowledge of techniques that will help you demonstrate that you understand the risks and success factors and have the skills to develop a progress strategy within an organization or programme.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
  • Fundamentals of service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware
  • Coaching by ITIL® certified experts
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Downloadable courseware
  • Post workshop assistance and support
Certification

Prerequisites:

In order to appear for the examination, participants must:
  • Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this one
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:
  • In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
READ MORE
Note: Product cover images may vary from those shown
2 of 3
2pm-6pm GMT
  • Introduction to Service Strategy
  • Service Strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
Note: Product cover images may vary from those shown
3 of 3

Loading
LOADING...

4 of 3
Note: Product cover images may vary from those shown
5 of 3
This workshop and the subsequent certification will benefit:
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
  • Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite
Note: Product cover images may vary from those shown
Adroll
adroll