To develop people skills, you need to be able to do three things: demonstrate principled behavior, build relationships and develop strong communication skills. Being a people-person doesn't come naturally to everyone, of course.
That's where "soft skills" come in. Soft skills are a cluster of personal traits, habits, attitudes and capabilities that employers value just as much as professional competency. They include the ability to think critically, communicate, collaborate and work with others, manage time and be flexible when dealing with others. From understanding communication styles to delegating tasks and providing feedback, skilled IT professionals need to know how to leverage soft skills to get better technical outcomes. But how do you develop those soft skills?
Objectives of the Presentation:
You'll learn: The essential soft skills needed to successfully lead your projects to success
- Essential communication styles and how to flex to each style
- Successfully resolve team conflicts
- Negotiation skills and Influencing and Persuasion of Ideas
- The value of delegation, and how to do it effectively
- The benefits of mentoring and coaching
According to NC State University, interpersonal skills are "All the behaviors and feelings that exist within all of us that influence our interactions with others." That's a bold statement-but in reality, if you're a project manager and you can't manage these behaviors and interactions in a positive way-you're missing out and that could affect your projects. If you plan on truly excelling in the field, it's vital to have a combination of hard and soft skills. Boosting your soft skills not only gives you the advantage on a new job or a promotion. It's particularly important for project managers as it takes strong interpersonal skills to motivate people working on projects. But project managers also need these skills for interactions with others stakeholders. In this 60 min webinar discover why soft skills are critical, access examples of essential skills and techniques to put into immediate practice, and arm yourself with best practices for putting a management development program in place.
Technical skills are essential for any project manager position. However, project managers also need soft, or interpersonal, skills, to be able to successfully interact with customers and vendors, manage departments, and convey their ideas to others. For organizations, soft skills training leads to more effective:
- Teamwork based on Trust, Accountability and Commitment
- Conflict Resolution and Problem Solving
- Employee Motivation and Retention
- Customer, Vendor and Partner Relationships
- Management of Self and Others
- Authentic Leadership
- Business Results Aligned with an Organization's Vision, Mission & Values
ARH Employee Training
Audrey Halpern has had an exemplary 20+yr career developing customized employee soft skills training programs and facilitation. ARH Employee Training assists employees in achieving their goals through the use of highly interactive participant-centered training methods which maximize outcomes. Her background in human resources, instructional design and sales, makes for effective workshop design. Her creative, engaging and collaborative delivery of training is sprinkled with impactful activities. Her areas of expertise are into Training,Team Building, Leadership Development, Sales Management and Advanced Communication.
- Project Managers, Engineers, IT professionals, analysts, research scientists, technical professionals
- Technical managers, supervisors, team leads
- Executive managers and organizational leaders within technical organizations
- Groups of technical and non-technical employees who frequently work together
- IT administrators, system administrators, IT managers, IT infrastructure managers, Information Technology Architecture manager
- Software Developers