Ethics And Customer Service

  • ID: 4472306
  • Book
  • Region: United States
  • 120 Pages
  • ALM Media, LLC
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This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses: The business value of good customer service The price of poor customer service Dealing with unethical professionals TQM Perspective Agent and home office conduct
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Thomas C. Reischl
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