CIO Trend Report 2018

  • ID: 4483760
  • Report
  • 42 Pages
  • Info-Tech Research Group
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How can the business identify and seize relevant technology at the height of its promise?

Make no mistake; in 2018 the CIO is a business partner. The pressureis on to move beyond supporting operations to become a driving forcebehind business growth. In the sea of emerging tech, you are thebusiness' navigator.

Do you know where your business needs to go?

Let business outcomes be your compass.
A strategic direction is essential to making the right technologicalinvestments. Not every trend is worth pursuing, but missing the onesthat are can be costly. An outcomes-focused approach gives you a framework to strategically evaluate emerging technology's alignmentwith your business’ direction. Use a business-outcomes-centered outlook to effectively separate opportunities from distractions.

Go from browsing to doing.
Learn what is driving each trend and how it has evolved from previousyears. Most importantly, use the business outcomes framework presented in this report to create the foundation for your adoption strategy. Determine which trends are worth your attention, chart an adoption course, and build a business case for your stakeholders.

This year introduces four key trends that draw their impact from both technological innovation and an alignment with key business outcomes.

The four trends:

1. User-Facing AI

27% of consumers weren’t sure if their last customer service interaction was with a human or a chatbot.

2. Robotics

47% of jobs in the US could be replaced by robotics and other computerisation by 2034. 58% of CEOs intend to reduce headcount over the next 5 years as a result of robotics.

3. Digital Twin

Using digital twin technology to monitor and optimize wind turbine operation can boost energy production up to 20%, resulting in around $100 million in extra revenue over the life of a turbine.

4. Blockchain 2.0

28% of CEOs in major US companies have spent $5 million or more in blockchain technology. An additional 25% of CEOs in major US companies expect to spent $5 million or more in blockchain technology in the coming calendar year.

Each trend represents the convergence of several previously trending technologies to enable new advances that are greater than the sum of their parts. Assessing these transformative technologies with an eye to their ability to drive business outcomes reveals their unprecedented opportunities for business impact.

Go from browsing to doing. Use this report to learn what is driving each trend and how they have evolved from previous years. Most importantly, use the business outcomes framework presented in this report to create the foundation for your adoption strategy. Determine which trends are worth your attention, chart an adoption course, and begin to build a business case for your stakeholders.

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