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Connected Consumer Survey 2017: Mobile Services and Devices in Sub-Saharan Africa

  • ID: 4497318
  • Report
  • April 2018
  • Region: Africa
  • 18 pages
  • Analysys Mason Group
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"LTE users in Sub-Saharan Africa are consuming more data and spending more on mobile services, but high prices per GB on small data bundles is restricting data growth."

This report focuses on aspects of the Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in the Sub-Saharan Africa (SSA) region. In particular, it focuses on respondents’ usage of mobile services and devices.


  • How strongly do operators perform as smartphone sales channels, and how does their performance relate to consumers’ choice of tariffs?
  • What is the average consumer spend on handsets and how can operators capture a larger share of this spend?
  • What impact does 4G have on mobile users’ spend and engagement with their smartphones?
  • What is the effect of 4G on customer satisfaction in terms of data speed and data allowances?

Survey data coverage:

The research was conducted between August and September 2017. The survey groups were chosen to be representative of the mobile-Internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country, and 3000 respondents in the region.

Geographical coverage:

  • Kenya
  • Nigeria
  • South Africa
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  • Executive Summary
  • Drivers of Customer Satisfaction and Churn
  • Focus on Pricing and Bundling
  • Impact of Customer Services
  • Methodology
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