Connected Consumer Survey 2017: OTT and Digital Economy Services in Sub-Saharan Africa

  • ID: 4497327
  • Report
  • Region: Africa, Sub-Saharan Africa
  • 16 pages
  • Analysys Mason Group
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"Ecommerce adoption in Sub-Saharan Africa (SSA) is increasing rapidly. Operators have an opportunity to expand access to ecommerce through payment solutions, online marketplaces and identity-based initiatives."

This report focuses on aspects of the Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Sub-Saharan Africa (SSA). In particular, it focuses on respondents' usage of over-the-top (OTT) communications and digital economy services.

This report:

  • identifies which communication apps are used most in Sub-Saharan Africa
  • discusses the ways in which consumers balance OTT communications with traditional services
  • discusses the main ecommerce trends in SSA, including the type of devices that consumers use to purchase goods, the kinds of products that they buy, and the main payment mechanisms for ecommerce
  • provides insight into the organisations that consumers in the region are most willing to trust
  • analyses the trends in operator-led mobile money usage in SSA.

Survey data coverage:

The research was conducted between August and October 2017. The survey groups were chosen to be representative of the mobile-Internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were 3000 respondents in the region.

Geographical coverage:

  • Kenya
  • Nigeria
  • South Africa

Key Questions Answered in this Report

  • Which OTT communications apps are used most in SSA?
  • How do SSA consumers balance OTT communications with traditional services?
  • What are the main payment mechanisms for ecommerce in SSA?
  • Which organisations are consumers in SSA most willing to trust with their personal data?
  • What are the trends in operator-led mobile money service usage in SSA?

Who Should Read this Report

  • Operator-based strategy executives and marketing managers who are interested in understanding consumer market trends, and the changing role of operators as communications and digital service providers. Market intelligence and research executives in service providers that are
  • Market intelligence and research executives in service providers that are responsible for understanding end user trends and supporting business units in identifying and addressing new opportunities in mobile communications, ecommerce, payments and identity management.
  • Equipment/device manufacturers and software providers that want to identify end user trends in service and device usage and help their operator customers to better address market opportunities in mobile services and services related to ecommerce and payments.
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  • Executive Summary
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  • Impact of Customer Services
  • Methodology
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