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Global CRM Outsourcing Market 2018-2022 - Product Image

Global CRM Outsourcing Market 2018-2022

  • ID: 4522324
  • Report
  • Region: Global
  • 120 pages
  • TechNavio
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FEATURED COMPANIES

  • Accenture
  • Cognizant
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
About CRM Outsourcing

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

The analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.94% during the period 2018-2022.

Covered in this report
The report covers the present scenario and the growth prospects of the global CRM outsourcing market for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:
  • Americas
  • APAC
  • EMEA
The report, Global CRM Outsourcing Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies
Market drivers
  • Increasing need for large-scale client management
  • For a full, detailed list, view the full report
Market challenges
  • Shortage of domain expertise
  • For a full, detailed list, view the full report
Market trends
  • The advent of big data and analytics services
  • For a full, detailed list, view the full report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Accenture
  • Cognizant
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
  • Market ecosystem
  • Market characteristics
  • Market segmentation analysis
PART 05: MARKET SIZING
  • Market definition
  • Market sizing 2017
  • Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition
PART 07: CUSTOMER LANDSCAPE

PART 08: MARKET SEGMENTATION BY END-USER
  • Segmentation by end-user
  • Comparison by end-user
  • Retail – Market size and forecast 2017-2022
  • BFSI – Market size and forecast 2017-2022
  • Telecom & IT – Market size and forecast 2017-2022
  • Healthcare – Market size and forecast 2017-2022
o Market size and forecast 2017-2022
  • Market opportunity by end-user
PART 09: REGIONAL LANDSCAPE
  • Geographical segmentation
  • Regional comparison
  • Americas – Market size and forecast 2017-2022
  • EMEA – Market size and forecast 2017-2022
  • APAC – Market size and forecast 2017-2022
  • Key leading countries
  • Market opportunity
PART 10: DECISION FRAMEWORK

PART 11: DRIVERS AND CHALLENGES
  • Market drivers
  • Market challenges
PART 12: MARKET TRENDS
  • Nearshoring and growing captive operations in emerging countries
  • The advent of big data and analytics services
  • Growing demand for social interaction
  • Rise of multi-country and centralized outsourcing models
PART 13: VENDOR LANDSCAPE
  • Overview
  • Landscape disruption
  • Competitive landscape
PART 14: VENDOR ANALYSIS
  • Vendors covered
  • Vendor classification
  • Market positioning of vendors
  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies
List of Exhibits
Exhibit 01: Parent market
Exhibit 02: Global IT services market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: Global – Market size and forecast 2017-2022 ($ bn)
Exhibit 09: Global – Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Customer landscape
Exhibit 19: End-user – Market share 2017-2022 (%)
Exhibit 20: Comparison by end-user
Exhibit 21: Retail – Market size and forecast 2017-2022 ($ bn)
Exhibit 22: Retail – Year-over-year growth 2018-2022 (%)
Exhibit 23: BFSI – Market size and forecast 2017-2022 ($ bn)
Exhibit 24: BFSI – Year-over-year growth 2018-2022 (%)
Exhibit 25: Telecom & IT – Market size and forecast 2017-2022 ($ bn)
Exhibit 26: Telecom & IT – Year-over-year growth 2018-2022 (%)
Exhibit 27: Healthcare – Market size and forecast 2017-2022 ($ bn)
Exhibit 28: Healthcare – Year-over-year growth 2018-2022 (%)
Exhibit 29: Others – Market size and forecast 2017-2022 ($ bn)
Exhibit 30: Others – Year-over-year growth 2018-2022 (%)
Exhibit 31: Market opportunity by end-user
Exhibit 32: Global – Market share by geography 2017-2022 (%)
Exhibit 33: Regional comparison
Exhibit 34: Americas – Market size and forecast 2017-2022 ($ bn)
Exhibit 35: Americas – Year-over-year growth 2018-2022 (%)
Exhibit 36: EMEA – Market size and forecast 2017-2022 ($ bn)
Exhibit 37: EMEA – Year-over-year growth 2018-2022 (%)
Exhibit 38: APAC – Market size and forecast 2017-2022 ($ bn)
Exhibit 39: APAC – Year-over-year growth 2018-2022 (%)
Exhibit 40: Key leading countries
Exhibit 41: Market opportunity
Exhibit 42: Vendor landscape
Exhibit 43: Landscape disruption
Exhibit 44: Vendors covered
Exhibit 45: Vendor classification
Exhibit 46: Market positioning of vendors
Exhibit 47: Accenture overview
Exhibit 48: Accenture – Business segments
Exhibit 49: Accenture – Organizational developments
Exhibit 50: Accenture – Geographic focus
Exhibit 51: Accenture – Segment focus
Exhibit 52: Accenture – Key offerings
Exhibit 53: Accenture – Key customers
Exhibit 54: Cognizant overview
Exhibit 55: Cognizant – Business segments
Exhibit 56: Cognizant – Organizational developments
Exhibit 57: Cognizant – Geographic focus
Exhibit 58: Cognizant – Segment focus
Exhibit 59: Cognizant – Key offerings
Exhibit 60: Cognizant – Key customers
Exhibit 61: IBM overview
Exhibit 62: IBM– Business segments
Exhibit 63: IBM – Organizational developments
Exhibit 64: IBM – Geographic focus
Exhibit 65: IBM – Segment focus
Exhibit 66: IBM– Key offerings
Exhibit 67: IBM– Key customers
Exhibit 68: Infosys overview
Exhibit 69: Infosys – Business segments
Exhibit 70: Infosys – Organizational developments
Exhibit 71: Infosys – Geographic focus
Exhibit 72: Infosys – Segment focus
Exhibit 73: Infosys – Key offerings
Exhibit 74: Infosys – Key customers
Exhibit 75: HCL Technologies overview
Exhibit 76: HCL Technologies – Business segments
Exhibit 77: HCL Technologies – Organizational developments
Exhibit 78: HCL Technologies – Geographic focus
Exhibit 79: HCL Technologies – Segment focus
Exhibit 80: HCL Technologies – Key offerings
Exhibit 81: HCL Technologies – Key customers
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FEATURED COMPANIES

  • Accenture
  • Cognizant
  • HCL Technologies
  • IBM
  • Infosys
  • MORE
New Report Released: – Global CRM Outsourcing Market 2018-2022

The author of the report recognizes the following companies as the key players in the global CRM outsourcing market: Accenture, Cognizant, IBM, Infosys, and HCL Technologies.

Commenting on the report, an analyst from the research team said: “One trend in the market is the advent of big data and analytics services. A large number of firms depend on analytics services to transform unstructured data into structured data that are gathered from various online channels. They use advanced analytical CRM tools and CRM solutions such as predictive analytics, which helps them to understand the pattern related to business and consumer behaviors.”

According to the report, one driver in the market is increasing need for large-scale client management. The demand for maintaining a proficient CRM process has become a critical part of strategic decision-making for organizations worldwide. CRM helps in maintaining a detailed database about the company’s customer base and brings in repeat business.

Further, the report states that one challenge in the market is shortage of domain expertise. With the shrinking of the available talent pool in developed economies, acquiring and retaining high-quality talent has become critical to a service providers’ success.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Note: Product cover images may vary from those shown
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  • Accenture
  • Cognizant
  • IBM
  • Infosys
  • HCL Technologies
Note: Product cover images may vary from those shown
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