1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Mexico
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in The United States
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 Company Profiles
9.1. CGI Group Inc.
9.2. Capgemini SE
9.3. Genpact Ltd
9.4. Accenture plc
9.5. Infosys Limited
9.6. Cognizant Technology Solutions Corp
9.7. SYNNEX Corporation
10 Appendix
10.1. Methodology
10.2. About the Author
List of Tables
Table 1: NAFTA countries BPO services industry, revenue ($m), 2016-25
Table 2: NAFTA countries BPO services industry, revenue ($m), 2016-20
Table 3: NAFTA countries BPO services industry forecast, revenue ($m), 2020-25
Table 4: Canada BPO services market value: $ million, 2016-20
Table 5: Canada BPO services market category segmentation: $ million, 2020
Table 6: Canada BPO services market geography segmentation: $ million, 2020
Table 7: Canada BPO services market value forecast: $ million, 2020-25
Table 8: Canada size of population (million), 2016-20
Table 9: Canada GDP (constant 2005 prices, $ billion), 2016-20
Table 10: Canada GDP (current prices, $ billion), 2016-20
Table 11: Canada inflation, 2016-20
Table 12: Canada consumer price index (absolute), 2016-20
Table 13: Canada exchange rate, 2015-19
Table 14: Mexico BPO services market value: $ million, 2016-20
Table 15: Mexico BPO services market category segmentation: $ million, 2020
Table 16: Mexico BPO services market geography segmentation: $ million, 2020
Table 17: Mexico BPO services market value forecast: $ million, 2020-25
Table 18: Mexico size of population (million), 2016-20
Table 19: Mexico GDP (constant 2005 prices, $ billion), 2016-20
Table 20: Mexico GDP (current prices, $ billion), 2016-20
Table 21: Mexico inflation, 2016-20
Table 22: Mexico consumer price index (absolute), 2016-20
Table 23: Mexico exchange rate, 2015-19
Table 24: United States BPO services market value: $ million, 2016-20
Table 25: United States BPO services market category segmentation: $ million, 2020
Table 26: United States BPO services market geography segmentation: $ million, 2020
Table 27: United States BPO services market value forecast: $ million, 2020-25
Table 28: United States size of population (million), 2016-20
Table 29: United States GDP (constant 2005 prices, $ billion), 2016-20
Table 30: United States GDP (current prices, $ billion), 2016-20
Table 31: United States inflation, 2016-20
Table 32: United States consumer price index (absolute), 2016-20
Table 33: United States exchange rate, 2015-19
Table 34: CGI Group Inc.: key facts
Table 35: CGI Group Inc.: Key Employees
Table 36: CGI Group Inc.: Key Employees Continued
Table 40: Capgemini SE: key facts
Table 41: Capgemini SE: Key Employees
Table 42: Capgemini SE: Key Employees Continued
Table 43: Genpact Ltd: key facts
Table 44: Genpact Ltd: Key Employees
Table 45: Genpact Ltd: Key Employees Continued
Table 49: Accenture plc: key facts
Table 50: Accenture plc: Key Employees
List of Figures
Figure 1: NAFTA countries BPO services industry, revenue ($m), 2016-25
Figure 2: NAFTA countries BPO services industry, revenue ($m), 2016-20
Figure 3: NAFTA countries BPO services industry forecast, revenue ($m), 2020-25
Figure 4: Canada BPO services market value: $ million, 2016-20
Figure 5: Canada BPO services market category segmentation: % share, by value, 2020
Figure 6: Canada BPO services market geography segmentation: % share, by value, 2020
Figure 7: Canada BPO services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the BPO services market in Canada, 2020
Figure 9: Drivers of buyer power in the BPO services market in Canada, 2020
Figure 10: Drivers of supplier power in the BPO services market in Canada, 2020
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2020
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Canada, 2020
Figure 13: Drivers of degree of rivalry in the BPO services market in Canada, 2020
Figure 14: Mexico BPO services market value: $ million, 2016-20
Figure 15: Mexico BPO services market category segmentation: % share, by value, 2020
Figure 16: Mexico BPO services market geography segmentation: % share, by value, 2020
Figure 17: Mexico BPO services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the BPO services market in Mexico, 2020
Figure 19: Drivers of buyer power in the BPO services market in Mexico, 2020
Figure 20: Drivers of supplier power in the BPO services market in Mexico, 2020
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2020
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2020
Figure 23: Drivers of degree of rivalry in the BPO services market in Mexico, 2020
Figure 24: United States BPO services market value: $ million, 2016-20
Figure 25: United States BPO services market category segmentation: % share, by value, 2020
Figure 26: United States BPO services market geography segmentation: % share, by value, 2020
Figure 27: United States BPO services market value forecast: $ million, 2020-25
Figure 28: Forces driving competition in the BPO services market in the United States, 2020
Figure 29: Drivers of buyer power in the BPO services market in the United States, 2020
Figure 30: Drivers of supplier power in the BPO services market in the United States, 2020
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2020
Figure 32: Factors influencing the threat of substitutes in the BPO services market in the United States, 2020
Figure 33: Drivers of degree of rivalry in the BPO services market in the United States, 2020