Customer Relationship Management Services Market by Deployment Mode for Applications - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2022

  • ID: 4531847
  • Report
  • Region: Global
  • 110 pages
  • Zion Market Research
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The report covers forecast and analysis for the customer relationship management services market on a global and regional level. The study provides historic data of 2014, 2015 and 2016 along with a forecast from 2017 to 2022 based on revenue (USD Billion). The study includes drivers and restraints for the customer relationship management services market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the customer relationship management services market on a global level.

In order to give the users of this report a comprehensive view on the customer relationship management services market, we have included a detailed competitive scenario, and customer relationship management services type portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porters five forces model for the customer relationship management services market has also been included. The study encompasses a market attractiveness analysis, wherein segments are benchmarked based on their market size, growth rate, and general attractiveness.

The customer relationship management services market is segmented on the basis of deployment mode, application, vertical and region. All the segments have been analyzed based on present and future trends and the market is estimated from 2016 to 2022. Deployment mode segment under this study includes on premises and cloud. Application segment includes marketing, sales, customer support and services and others. Vertical segment includes BFSI, government, retail, healthcare, manufacturing and others. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America and Middle East and Africa with its further bifurcation into major countries including U.S., France, UK, Germany, China, India, Japan and Brazil.

Key players profiled in the report include IBM Corp., Oracle Corp., Wipro Limited, Tata Consultancy Services Limited, Microsoft Inc., Salesforce.com Inc., NetSuite Inc., Nimble Inc., SugarCRM Inc., SAP SE, Amdocs Ltd., Sage CRM Solutions Ltd. and Ramco Systems Ltd. The detailed description of players includes parameters such as company overview, financial overview, business, and recent developments and SWOT analysis of the company.

The report segments customer relationship management services market into:

Global CRM Services Market: Deployment Mode Segment Analysis:
Cloud
On-Premises

Global CRM Services Market: Application Segment Analysis:
Marketing
Sales
Customer Support and Services
Others

Global CRM Services Market: Vertical Segment Analysis:
BFSI
Government
Retail
Healthcare
Manufacturing
Others

Global CRM Services Market: Region Segment Analysis:
North America
U.S.
Europe
UK
France
Germany
Asia Pacific
China
Japan
India
Latin America
Brazil
Middle East and Africa
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1. Introduction
1.1. Report description and scope
1.2. Research scope
1.3. Research methodology
1.3.1. Market research process
1.3.2. Market research methodology

2. Executive Summary
2.1. Global customer relationship management services market, 2014 2022 (USD Billion)
2.2. Global customer relationship management services market : Snapshot

3. Customer relationship management services Market Dynamics
3.1. Introduction
3.2. Market drivers
3.2.1. Global customer relationship management services market drivers: Impact analysis
3.2.2. Focus On Customer Engagement
3.2.3. Emerging SMES
3.2.4. Simplicity Of CRM Products And Services
3.3. Market restraints
3.3.1. Global customer relationship management services restraints: Impact analysis
3.3.2. Security And Privacy
3.4. Opportunities
3.4.1. Bring Your Own Device (BYOD) Ecosystem
3.5. Porters five forces analysis
3.5.1. Bargaining power of suppliers
3.5.2. Bargaining power of buyers
3.5.3. Threat from new entrants
3.5.4. Threat from new substitutes
3.5.5. Degree of competition
3.6. Market attractiveness analysis
3.6.1. Market attractiveness analysis, by deployment mode segment
3.6.2. Market attractiveness analysis, by application segment
3.6.3. Market attractiveness analysis, by vertical segment
3.6.4. Market attractiveness analysis, by regional segment

4. Global Customer relationship management services Market Competitive Landscape
4.1. Company Market Share Analysis (Subject To Data Availability)
4.1.1. Global customer relationship management services market: company market share, 2016
4.2. Strategic Development
4.2.1. Acquisitions Mergers
4.2.2. New Product Launch
4.2.3. Agreements, Partnerships, Collaborations and Joint Ventures
4.2.4. Research and Development, Product and Regional Expansion

5. Global Customer relationship management services market Deployment Mode Segment Analysis
5.1. Global Customer relationship management services market: Deployment Mode overview
5.1.1. Global Customer relationship management services market revenue share, by Deployment Mode, 2016 and 2022
5.2. Cloud
5.2.1. Cloud Customer relationship management services market, 2014-2022 (USD Billion)
5.3. On-premises
5.3.1. On-premises Customer relationship management services market, 2014-2022 (USD Billion)

6. Global Customer relationship management services market Application Segment Analysis
6.1. Global Customer relationship management services market: Application overview
6.1.1. Global Customer relationship management services market revenue share, by Application, 2016 and 2022
6.2. Marketing
6.2.1. Global Customer relationship management services market for Marketing 2014-2022 (USD Billion)
6.3. Sales
6.3.1. Global Customer relationship management services market for Sales 2014-2022 (USD Billion)
6.4. Customer Support and Services
6.4.1. Global Customer relationship management services market for Customer Support and Services 2014-2022 (USD Billion)
6.5. Others
6.5.1. Global Customer relationship management services market for Others 2014-2022 (USD Billion)

7. Global Customer relationship management services market Vertical Segment Analysis
7.1. Global Customer relationship management services market: Vertical overview
7.1.1. Global Customer relationship management services market revenue share, by Vertical, 2016 and 2022
7.2. BFSI
7.2.1. Global Customer relationship management services market for BFSI 2014-2022 (USD Billion)
7.3. Government
7.3.1. Global Customer relationship management services market for Government 2014-2022 (USD Billion)
7.4. Retail
7.4.1. Global Customer relationship management services market for Retail 2014-2022 (USD Billion)
7.5. Healthcare
7.5.1. Global Customer relationship management services market for Healthcare 2014-2022 (USD Billion)
7.6. Manufacturing
7.6.1. Global Customer relationship management services market for Manufacturing 2014-2022 (USD Billion)
7.7. Others
7.7.1. Global Customer relationship management services market for Others 2014-2022 (USD Billion)

8. Global Customer relationship management services Market Regional Segment Analysis
8.1. Global Customer relationship management services market: Regional overview
8.1.1. Global Customer relationship management services market revenue share, by region, 2016 and 2022
8.2. North America
8.2.1. North America Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.2.2. North America Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.2.3. North America Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.3. U.S.
8.3.1. U.S. Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.3.2. U.S. Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.3.3. U.S. Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.4. Europe
8.4.1. Europe Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.4.2. Europe Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.4.3. Europe Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.5. France
8.5.1. France Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.5.2. France Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.5.3. France Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.6. U.K.
8.6.1. U.K. Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.6.2. U.K. Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.6.3. U.K. Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.7. Germany
8.7.1. Germany Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.7.2. Germany Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.7.3. Germany Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.8. Asia Pacific
8.8.1. Asia Pacific Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.8.2. Asia Pacific Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.8.3. Asia Pacific Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.9. India
8.9.1. India Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.9.2. India Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.9.3. India Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.10. China
8.10.1. China Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.10.2. China Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.10.3. China Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.11. Japan
8.11.1. Japan Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.11.2. Japan Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.11.3. Japan Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.12. Latin America
8.12.1. Latin America Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.12.2. Latin America Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.12.3. Latin America Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.13. Brazil
8.13.1. Brazil Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.13.2. Brazil Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.13.3. Brazil Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)
8.14. Middle East and Africa
8.14.1. Middle East and Africa Customer relationship management services market revenue, by deployment mode, 2014-2022 (USD Billion)
8.14.2. Middle East and Africa Customer relationship management services market revenue, by application, 2014-2022 (USD Billion)
8.14.3. Middle East and Africa Customer relationship management services market revenue, by vertical, 2014-2022 (USD Billion)

9. Company Profile
9.1. IBM Corp.
9.1.1. Overview
9.1.2. Financials
9.1.3. Product Portfolio
9.1.4. Strategy
9.1.5. Recent development
9.1.6. SWOT Analysis
9.2. Oracle Corp
9.2.1. Overview
9.2.2. Financials
9.2.3. Product Portfolio
9.2.4. Strategy
9.2.5. Recent Development
9.2.6. SWOT Analysis
9.3. Wipro Limited
9.3.1. Overview
9.3.2. Financials
9.3.3. Product Portfolio
9.3.4. Strategy
9.3.5. Recent Development
9.3.6. SWOT Analysis
9.4. Tata Consultancy Services Limited
9.4.1. Overview
9.4.2. Financials
9.4.3. Product portfolio
9.4.4. Business Strategy
9.4.5. Recent Development
9.4.6. SWOT Analysis
9.5. Microsoft Inc.
9.5.1. Overview
9.5.2. Financial
9.5.3. Product portfolio
9.5.4. Business Strategy
9.5.5. Recent Development
9.5.6. SWOT Analysis
9.6. Salesforce.com Inc.
9.6.1. Overview
9.6.2. Financial
9.6.3. Product portfolio
9.6.4. Business Strategy
9.6.5. Recent Development
9.6.6. SWOT Analysis
9.7. NetSuite Inc.
9.7.1. Overview
9.7.2. Financial
9.7.3. Product portfolio
9.7.4. Business Strategy
9.7.5. Recent Development
9.7.6. SWOT Analysis
9.8. Nimble Inc.
9.8.1. Overview
9.8.2. Financial
9.8.3. Product portfolio
9.8.4. Business Strategy
9.8.5. Recent Development
9.8.6. SWOT Analysis
9.9. SugarCRM Inc.
9.9.1. Overview
9.9.2. Financial
9.9.3. Product portfolio
9.9.4. Business Strategy
9.9.5. Recent Development
9.9.6. SWOT Analysis
9.10. SAP SE
9.10.1. Overview
9.10.2. Financial
9.10.3. Product portfolio
9.10.4. Business Strategy
9.10.5. Recent Development
9.10.6. SWOT Analysis
9.11. Amdocs Ltd.
9.11.1. Overview
9.11.2. Financial
9.11.3. Product portfolio
9.11.4. Business Strategy
9.11.5. Recent Development
9.11.6. SWOT Analysis
9.12. Sage CRM Solutions Ltd.
9.12.1. Overview
9.12.2. Financial
9.12.3. Product portfolio
9.12.4. Business Strategy
9.12.5. Recent Development
9.12.6. SWOT Analysis
9.13. Ramco Systems Ltd.
9.13.1. Overview
9.13.2. Financial
9.13.3. Product portfolio
9.13.4. Business Strategy
9.13.5. Recent Development
9.13.6. SWOT Analysis
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