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2018 Healthcare Benchmarks: Health Coaching

  • ID: 4531925
  • Report
  • April 2018
  • Region: Global
  • 63 pages
  • Healthcare Intelligence Network
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In the face of rising healthcare costs and increasing accountability for population health and quality outcomes, healthcare organizations are recruiting health coaches to facilitate actionable, sustainable health behavior change in rising and high-risk populations, across a continuum of delivery platforms.

2018 Healthcare Benchmarks: Health Coaching is the sixth comprehensive analysis of the health coaching arena by the Healthcare Intelligence Network, capturing key metrics such as populations, health conditions and health risk levels targeted by health coaching programs; risk stratification criteria; prevalence of embedded coaching within care sites; coaching tools and incentives as well as program outcomes and ROI from responding healthcare organizations.

New in this edition is data on the role of health coaching in addressing social determinants of health (SDOH) and rising rates of substance abuse and addiction. Respondents also weigh in on the most effective coaching tools and workflows and future coaching enhancements.

This 63-page resource analyzes responses to HIN's sixth comprehensive industry survey on health coaching trends administered in February 2018. This all-new research report drills down to explore health coaching case loads, experience, certification, performance measurement (individual and program) and more key metrics and is supported with more than 65 graphs and tables.

New metrics for 2018:

  • Targeting of social determinants of health and addiction and substance abuse by health coaching programs;
  • Prevalence of self-referral to health coaching programs;
  • Pre-recorded video as health coaching modality;
  • Linking of clients to community services as health coaching duty;
  • Health conditions and concerns most responsive to health coaching; and
  • Impact of patient-facing technologies employed by health coaches, such as digital fitness trackers, on patient engagement.

2018 Healthcare Benchmarks: Health Coaching provides a snapshot of industry coaching trends but also drills down to sector-specific coaching activity from key stakeholders in the following areas:

  • Availability of current and planned health coaching programs;
  • Services provided by coaching programs;
  • Populations assigned to health coaches;
  • Health risk levels eligible for health coaching;
  • Coaching stratification methods;
  • Health conditions or concerns targeted by coaching and conditions most responsive to health coaching;
  • Trends in embedding or co-location of health coaches at points of care and key care sites;
  • Health coach duties;
  • Coaching delivery modalities, including the availability of virtual coaching visits;
  • Preferred coaching tools and other effective workflows;
  • The use of incentives and penalties with coaching candidates;
  • Coaching caseloads, education and preferred accreditations;
  • Success measurement tools to evaluate coaches, coaching participants, and coaching programs;
  • Greatest challenges and successes from health coaching initiatives;
  • The complete 2018 Health Coaching survey tool;

and much more.

This benchmarks report is designed to meet business and planning needs of health plans, employers, managed care organizations, health systems, service providers and others by providing critical metrics in health coaching.

This report is part of the Healthcare Benchmarking series, which provides continuous qualitative data on industry trends to empower healthcare companies to assess strengths, weaknesses and opportunities to improve by comparing organizational performance to reported metrics.

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Executive Summary
Survey Highlights

Key Findings

  • Program Components
  • Results and ROI
  • Effective. Health Coaching Tools, Processes and Workflows

About the Survey
Respondent Demographics
Using This Report
Responses by Sector

  • Population. Health Management Companies Perspective
  • The. Health Plan/Managed Care Organization Perspective

Respondents in Their Own Words

  • Most Effective. Health Coaching Tool, Process or Workflow
  • Certifications, Traits and Experience for. Health Coach Hiring
  • Advice for Newly Hired. Health Coaches
  • Health Coaching Successes

Conclusion
Responses to Questions

List of Figures
Figure 1. All - Established. Health Coaching Program
Figure 2. All - Future. Health Coaching Program
Figure 3. All - Targeted Populations
Figure 4. All - Targeted. Health Conditions and Concerns
Figure 5. All - Health Risk Levels Targeted
Figure 6. All - Stratification Sources
Figure 7. All - Health Coaching Modalities
Figure 8. All - Embedded. Health Coaches
Figure 9. All - Locations of Embedded. Health Coaches
Figure 10. All  - Health Coaches' Duties
Figure 11. All - Behavior Change Tools
Figure 12. All - Incentives for. Health Coaching Participation
Figure 13. All - Penalties for Non-Participation
Figure 14. All - Health Coaching Caseload
Figure 15. All - Health Coaches' Education Level
Figure 16. All - Factors to Evaluate Patient's Success
Figure 17. All - Factors to Evaluate. Health Coaches
Figure 18. All - Factors to Evaluate Program Success
Figure 19. All - Health Condition Most Responsive to Coaching
Figure 20. All - Health Coaching Impact
Figure 21. All - Health Coaching ROI
Figure 22. All - Health Coaching Challenges
Figure 23. All - Digital. Health Technologies Impact on. Health Coaching
Figure 24. PHM - Established. Health Coaching Program
Figure 25. PHM - Future. Health Coaching Program
Figure 26. PHM - Targeted Populations
Figure 27. PHM - Targeted. Health Conditions and Concerns
Figure 28. PHM - Health Risk Levels Targeted
Figure 29. PHM - Stratification Sources
Figure 30. PHM - Health Coaching Modalities
Figure 31. PHM - Embedded. Health Coaches
Figure 32. PHM - Locations of Embedded. Health Coaches
Figure 33. PHM - Health Coaches' Duties
Figure 34. PHM - Behavior Change Tools
Figure 35. PHM - Incentives for. Health Coaching Participation
Figure 36. PHM - Penalties for Non-Participation
Figure 37. PHM - Health Coaching Caseload
Figure 38. PHM - Health Coaches’ Education Level
Figure 39. PHM - Factors to Evaluate Patient's Success
Figure 40. PHM - Factors to Evaluate. Health Coaches
Figure 41. PHM - Factors to Evaluate Program Success
Figure 42. PHM - Health Condition Most Responsive to Coaching
Figure 43. PHM - Health Coaching Impact
Figure 44. PHM - Health Coaching ROI
Figure 45. PHM - Health Coaching Challenges
Figure 46. Health Plan/MCO - Established. Health Coaching Program
Figure 47. Health Plan/MCO - Future. Health Coaching Program
Figure 48. Health Plan/MCO - Targeted Populations
Figure 49. Health Plan/MCO - Targeted. Health Conditions and Concerns
Figure 50. Health Plan/MCO - Health Risk Levels Targeted
Figure 51. Health Plan/MCO - Stratification Sources
Figure 52. Health Plan/MCO - Health Coaching Modalities
Figure 53. Health Plan/MCO - Embedded. Health Coaches
Figure 54. Health Plan/MCO - Locations of Embedded. Health Coaches
Figure 55. Health Plan/MCO - Health Coaches' Duties
Figure 56. Health Plan/MCO - Behavior Change Tools
Figure 57. Health Plan/MCO - Incentives for. Health Coaching Participation
Figure 58. Health Plan/MCO - Penalties for Non-Participation
Figure 59. Health Plan/MCO - Health Coaching Caseload
Figure 60. Health Plan/MCO - Health Coaches' Education Level
Figure 61. Health Plan/MCO - Factors to Evaluate Patient's Success
Figure 62. Health Plan/MCO - Factors to Evaluate. Health Coaches
Figure 63. Health Plan/MCO - Factors to Evaluate Program Success
Figure 64. Health Plan/MCO - Health Condition Most Responsive to Coaching
Figure 65. Health Plan/MCO - Health Coaching Impact
Figure 66. Health Plan/MCO - Health Coaching ROI
Figure 67. Health Plan/MCO - Health Coaching Challenges

Appendix A 2018. Health Coaching Survey Tool

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