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2018 Retail Transformation Study

  • ID: 4535521
  • Report
  • January 2018
  • Region: Global
  • IHL Consulting Group
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From false reports of the Retail Apocalypse to now the Retail Transformation., the holiday season brought retail back with a roar with overall sales up 4.9%.  As an economy in the US, retail sales were up over $230b for the year ending 2017.  What does that mean for 2018?

In this collaborative study with RIS News you will see a view of what winning retailers are investing in for IT in 2018 vs. average or laggard retailers. How are changes in customer experience driving customer engagements and how retailers are fulfilling orders from various touchpoints?  How many retailers are growing their business through Cross-Border retailing?  How many are not only growing stores but growing the sales in those stores vs those who are simply accepting a lower sales per store?  What about ecommerce growth, how much of this is expected to be desktop vs mobile?  And finally, which emerging technologies such as AI, Machine Learning, Conversational Commerce, SDWAN, Beacons, IoT, Prescriptive Analytics, Big Data integrations and RFID are seeing growth in investment vs. declines?

With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market.


Along with research study analysis your license also includes the raw data in spreadsheet form to do your own cross tabs.  You can cross tab any answer to any other answer for unique insight.

We break down the data to find answers to questions that many in our industry are asking, like the following:

  • What do the IT Spend, Store Growth and Store Remodels look like for 2018?
  • What are the retailers’ Top Store System Priorities?
  • How is Unified Commerce Driving IT Spend?
  • Where are Retailers Spending in the Cloud?
  • What emerging technologies are retailers serious about and which are just buzzwords at this point?
  • Which segments are looking to replace POS clients, POS Software, POS Printers, POS Scanners and EFT/Debit/Signature Capture devices? Will it be a good year or bad year for POS and peripherals?
  • Who is planning to deploy which Mobile Platforms and Applications, and when?
Note: Product cover images may vary from those shown
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Study Highlights
Growth Data
Stores & Remodels
IT Spend
Evidence of Transformation
IT Priorities
Cloud Spend
Sales Transition
Purchase Timeframes
It’s Not All About Amazon
E-Commerce Fulfillment Plans
Emerging Technologies
Appendix and Methodology
List of Figures
2018 Storecount and Remodels Growth
IT Spend Growth by Retail Tier
IT Spend Growth by Retail Segment
Annual Sales Growth Increase by Retail Segment
2018 Sales Channel Growth Expectations
Top Retail IT Priorities for 2018
Software IT Spend in the Cloud
Cloud Spend by Retail Tier
Store Systems Purchase Timeframe
Unified Commerce Purchases Timeframe
Warehouse and D2C Space Growth
How Retailers View Amazon
E-Commerce Fulfillment Method by Retail Segment
Spend Growth for Emerging Technology
Plans to Increase Spend on Emerging Tech by >10%
Staff Reductions Due to AI/Machine Learning
Most-Used Vendors
How Retailers View Vendors
Respondents by Retail Segment
Respondents by Job Title
Respondents by Annual Revenues

Note: Product cover images may vary from those shown
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General 5 step process for all research.

Step 1 – The WorldView IT Sizing Forecast Model is used by the analyst as a leverage as a sizing and forecast tool for over 300 retail Hardware, Software, SaaS and Services categories is leveraged within this research. The analyst has been sizing and forecasting the retail/hospitality market worldwide by solutions for over 10 years. This provides the upper bounds of the market data and total market size.

Step 2 – This is then combined with a Sophia Data Service that tracks over 4,500 enterprise retailers and hospitality providers (with a minimum of 50 locations) in terms of which vendor’s technology a given retailer/hospitality provider has installed, the total lanes/licenses, the timing of those installations and when they are due to be replaced.

Step 3 – If it is part of an end user study, the analysts will do customized web surveys and phone calls with key retail industry leaders several times a year. This data is then leveraged for several different research reports if applicable. When combined with the IT Sizing in step 1, the detailed installs by retailer in step 2, and then the vendor and customer interviews in step 4, the research data comes from several angles to provide the most insight to readers.

Step 4 – The installs and business sizing for each vendor is validated through public records and vendor/channel interviews. Customer service/traction is validated through existing customer interviews and surveys.

Step 5 – All of this is then merged together into a singular view that not only provides total market size, but also market share and scale of difference between vendors.

Where many research companies provide a top level of insight with just the facts, these reports go a bit deeper through the use of cross-tabulation and sources to answer the questions about “So what?”, not just the data, but what it means and how you can react to the market as a result of this data.