Total Retail SAAS Market

  • ID: 4535543
  • Report
  • IHL Consulting Group
1 of 4


  • 1010 Data
  • Beetailer
  • HP Enterprise
  • iTradeNetwork
  • Microstrategy
  • Park City
  • MORE

Software-as-a-Service is growing at a remarkable pace in retail.  For 2017, retailers are reporting as much as 34% of their software spend for the year will be on cloud solutions (up 31% in North America year to year).  This ranges across solutions with as high as 47% for eCommerce and 33% of software spend for BI/Analytics and now up to 27% of Store Systems in some segments. Without question, the cloud and SaaS model is redefining the economics of retail IT spend and becoming a key part of making Unified Commerce a reality in retail.

Over the years we’ve amassed a tremendous amount of primary-and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base,  offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

The goal of this report, as well as the entire IHL Retail Executive Advisory Program (REAP), is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

This particular report looks at the overall Retail SaaS Market Worldwide.

Who are the real leaders?  Who is leading in the Retail SaaS market? Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach via the Cloud?  It’s all here.

Retailers are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

This is the second of several studies under the IHL Insight Market View series of research that is part of the Retail Executive Advisory Program (REAP) at IHL.  This study looks at the Total Retail Software-as-a-Service Market across 13 market segments of Retail and Hospitality.

Readers of this research will get a forecast for Software-as-a-Service compared to Software worldwide.  Rankings are provided for North America only as well as Worldwide.

Then we discuss market trends, drivers and market barriers.

The Insight Market View Map then positions vendors against each other in a 3-dimensional quadrant view.  The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage.  What is unique about the IHL approach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well.  This is ideal as executives review their market position and consider competitors and acquisition candidates.

The Market Position Maps are provided for the following Line of Business Categories:

  • Enterprise Accounting, Finance, HR
  • Business Intelligence and Analytics
  • Ecommerce
  • Merchandising
  • Supply Chain Software
  • Sales, Marketing, and CRM
  • Store Systems

Finally, we provide market profiles on the top 15 software providers by revenue.  Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category.  In addition, the profiles include merger and acquisition information as well as key clients.

Companies included in this research include 1010 Data, Acxiom, Adobe, Amadeus, Amazon, APT, Aptos, Beetailer, Bematech, Birchstreet Systems, Cashstar, Ceridian, Fujitsu, GoodData, HP Enterprise, IBM, iCIMS, iCrossing, Incomm, Info, Infromatica, iTradeNetwork, Kibo, Kronos, Lightspeed Retail, Magento, Manhattan, Microsoft, Microstrategy, MyBuys, NCR, NopCommerce, One Network, Oracle, Order Dynamics, Park City, PeopleMatter, Radial, Reflexis, Revionics, Sage Software, Salesforce, SAP, Shopify, Tillster, Ultimate SW, WebCollage

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model.  It allows vendors, retailers and analysts to see who are the real leaders in retail SaaS Software, true market rankings, who is leading in the fast growing markets, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Note: Product cover images may vary from those shown
2 of 4


  • 1010 Data
  • Beetailer
  • HP Enterprise
  • iTradeNetwork
  • Microstrategy
  • Park City
  • MORE
  • Introduction
  • Market Definitions
  • Market Size
  • Market Forecast and Growth
  • Vendor Rankings
  • Trends, Drivers, and Barriers
  • Market View Vendor Positioning Maps
  • Vendor Profiles (see above for what’s included)
  • Methodology
  • Appendix – Categories of Software Included
Note: Product cover images may vary from those shown
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  • 1010 Data
  • Acxiom
  • Adobe
  • Amadeus
  • Amazon
  • APT
  • Aptos
  • Beetailer
  • Bematech
  • Birchstreet Systems
  • Cashstar
  • Ceridian
  • Fujitsu
  • GoodData
  • HP Enterprise
  • IBM
  • iCIMS
  • iCrossing
  • Incomm
  • Info
  • Infromatica
  • iTradeNetwork
  • Kibo
  • Kronos
  • Lightspeed Retail
  • Magento
  • Manhattan
  • Microsoft
  • Microstrategy
  • MyBuys
  • NCR
  • NopCommerce
  • One Network
  • Oracle
  • Order Dynamics
  • Park City
  • PeopleMatter
  • Radial
  • Reflexis
  • Revionics
  • Sage Software
  • Salesforce
  • SAP
  • Shopify
  • Tillster
  • Ultimate SW
  • WebCollage
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown