Course "The Human Side of Auditing - Interpersonal Auditing Skills Development" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion.
This course will discuss the four "problem children" that an auditor may encounter during an audit, and how to deal with
We will discuss listening skills, including active listening (reflection), to ensure that the message the auditee is sending is the same message that the auditor is receiving.
We also practice these skills in class, in a fun and interactive session, so attendees see first-hand how to interpret these signs and react to them appropriately as a result.
Upon completion of the course, attendees will be able to
- 'read' an audit situation more clearly
- Communicate better in an audit
- Improve team communications
- Demonstrate improved listening skills
Why should you attend:
This course will teach auditors how to 'read' an auditee, and also how to present a professional yet calm demeanor to auditees. You'll leave the course better able to pick up on body language cues, which in turn helps you to make decisions on when to press, and when to back off...
This course is appropriate for all levels of auditors - anyone who wants to have a better understanding of communication tools available for use in business, and during an audit.
Areas Covered in the Session:
- Communication Styles Introduction
- Communication Styles for Auditees - the four 'problem children' and how to deal with them
- Communication Styles for Auditors - recognizing the unconscious signals and responding to them (hands on exercise)
- Listening Skills - Why it's important for auditors
- How to improve Listening skills (hands on exercise)
- Methods for improving data capture (hands on exercise)
- Summary and closing
Day 1 Schedule
Class Introduction / Icebreaker
Review of Learning objectives
Lecture 2: Communication Styles Introduction
Communication Styles for Auditees - the four 'problem children' and how to deal with them
Personality types (4 types)
Links to Myers-Briggs types
Non-Verbal Communication Cues
Non-Verbal Communication Cues (continued)
Key Communication Factors
Developing and conducting successful briefings and meetings
Day 2 Schedule
Improving Listening Skills
Assessing Risks and Controls
Lecture 3: Developing an Audit Plan - Team Leadership exercise
Visualization and Practice
Ms Mary McDonald,
McDonald Consulting Group
Ms. McDonald has had over 25 years' experience in Project Management and Improvement, both with large multinational corporations such as IBM and Motorola, and with smaller groups including non-profits and government. She has a Bachelor of Science in Environmental Engineering and a Master of Science in Industrial Administration, and has worked with both large and small organizations to help them manage their projects and break it down into language that is understood easily by those who have not had formal Project Management training. Mary successfully ran several large complex projects while in industry, and was able to work with a wide variety of skill levels (from PMI Project Managers to those who did not know any Project Management terminology). Mary has worked extensively with both internal and external auditors and tailors the course material to her intended audience. She is a Project Management Master and uses Project Management techniques in her own business every day. She is a PMI Project Management instructor.
DoubleTree by Hilton Philidelphia Airport
4509 Island Avenue
From Philadelphia International Airport,
8000 Essington Ave, Philadelphia, PA 19153, USA:
Take Garage Access Rd, Exit 13 and Island Ave to Executive Ave,
8 min (3.5 mi)-
Continue on Executive Ave. Drive to Island Ave,
1 min (0.3 mi)-
Turn right onto Island Ave,
Destination will be on the right,
52 s (0.3 mi)-
DoubleTree by Hilton Philadelphia Airport,
4509 Island Ave, Philadelphia, PA 19153, USA.