North America Cloud-Based Contact Center Market Analysis (2017-2023)

  • ID: 4537770
  • Report
  • Region: North America, United States
  • 118 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
The North America Cloud-Based Contact Center Market is expected to witness market growth of 8.3% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based contact center systems is expected to be soft targets for security intrusions; therefore, enhanced security and effective corporate vigilance are needed to manage the system effectively. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into US, Mexico, Canada, and Rest of North America.

The market research report covers the competition analysis of key stake holders of the North America Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
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Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud-Based Contact Center Market, by Type
1.4.2 North America Cloud-Based Contact Center Market, by Application
1.4.3 North America Cloud-Based Contact Center Market, by Organization Size
1.4.4 North America Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 North America Cloud-Based Contact Center Market, by Vertical
1.4.6 North America Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

3. North America Cloud-Based Contact Center Market
3.1 North America Cloud-Based Contact Center Market by Type
3.1.1 North America Cloud-Based Contact Center Solution Market by Country
3.1.2 North America Cloud-Based Contact Center Market by Solution Type
3.1.2.1 North America Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 North America Automatic Call Distribution & Dialers Market by Country
3.1.2.3 North America Reporting & Analytics Market by Country
3.1.2.4 North America Agent Performance Optimization Market by Country
3.1.2.5 North America Security Market by Country
3.1.2.6 North America Other Solution Market by Country
3.1.3 North America Cloud-Based Contact Center Services Market by Country
3.1.4 North America Cloud-Based Contact Center Market by Service Type
3.1.4.1 North America Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 North America Cloud-Based Contact Center Managed Services Market by Country

4. North America Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 North America Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 North America Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 North America Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 North America Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 North America Others Cloud-Based Contact Center Market by Country

5. North America Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 North America Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 North America Large Enterprises Cloud-Based Contact Center Market by Country

6. North America Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 North America Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 North America Public Cloud Deployment Cloud-Based Contact Center Market by Country

7. North America Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 North America Cloud-Based Contact Center in BFSI Market by Country
7.1.2 North America Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 North America Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 North America Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 North America Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 North America Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 North America Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 North America Cloud-Based Contact Center in Others Market by Country

8. North America Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 US Cloud-Based Contact Center Market
8.2.1 US Cloud-Based Contact Center Market by Type
8.2.1.1 US Cloud-Based Contact Center Market by Solution Type
8.2.1.2 US Cloud-Based Contact Center Market by Services Type
8.2.2 US Cloud-Based Contact Center Market by Application
8.2.3 US Cloud-Based Contact Center Market by Organization Size
8.2.4 US Cloud-Based Contact Center Market by Deployment Type
8.2.5 US Cloud-Based Contact Center Market by Vertical
8.3 Canada Cloud-Based Contact Center Market
8.3.1 Canada Cloud-Based Contact Center Market by Type
8.3.1.1 Canada Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Canada Cloud-Based Contact Center Market by Services Type
8.3.2 Canada Cloud-Based Contact Center Market by Application
8.3.3 Canada Cloud-Based Contact Center Market by Organization Size
8.3.4 Canada Cloud-Based Contact Center Market by Deployment Type
8.3.5 Canada Cloud-Based Contact Center Market by Vertical
8.4 Mexico Cloud-Based Contact Center Market
8.4.1 Mexico Cloud-Based Contact Center Market by Type
8.4.1.1 Mexico Cloud-Based Contact Center Market by Solution Type
8.4.1.2 Mexico Cloud-Based Contact Center Market by Services Type
8.4.2 Mexico Cloud-Based Contact Center Market by Application
8.4.3 Mexico Cloud-Based Contact Center Market by Organization Size
8.4.4 Mexico Cloud-Based Contact Center Market by Deployment Type
8.4.5 Mexico Cloud-Based Contact Center Market by Vertical
8.5 Rest of North America Cloud-Based Contact Center Market
8.5.1 Rest of North America Cloud-Based Contact Center Market by Type
8.5.1.1 Rest of North America Cloud-Based Contact Center Market by Solution Type
8.5.1.2 Rest of North America Cloud-Based Contact Center Market by Services Type
8.5.2 Rest of North America Cloud-Based Contact Center Market by Application
8.5.3 Rest of North America Cloud-Based Contact Center Market by Organization Size
8.5.4 Rest of North America Cloud-Based Contact Center Market by Deployment Type
8.5.5 Rest of North America Cloud-Based Contact Center Market by Vertical

9. Competitive Study
9.1 Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions

10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch
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  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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