LAMEA Cloud-Based Contact Center Market Analysis (2017-2023)

  • ID: 4537779
  • Report
  • 143 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
The Latin America, Middle East and Africa Cloud-Based Contact Center Market is expected to witness market growth of 26.2% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based solutions are cost-effective for Small and Medium-sized Enterprises (SMEs), adding to the growth of these solutions among the end-users. However, lack of awareness and potential risks of information loss is expected to limit the market growth.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

The market research report covers the competition analysis of key stake holders of the Latin America, Middle East and Africa Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Type
1.4.2 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Application
1.4.3 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Organization Size
1.4.4 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Vertical
1.4.6 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

3. LAMEA Cloud-Based Contact Center Market
3.1 LAMEA Cloud-Based Contact Center Market by Type
3.1.1 LAMEA Cloud-Based Contact Center Solution Market by Country
3.1.2 LAMEA Cloud-Based Contact Center Market by Solution Type
3.1.2.1 LAMEA Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 LAMEA Automatic Call Distribution & Dialers Market by Country
3.1.2.3 LAMEA Reporting & Analytics Market by Country
3.1.2.4 LAMEA Agent Performance Optimization Market by Country
3.1.2.5 LAMEA Security Market by Country
3.1.2.6 LAMEA Other Solution Market by Country
3.1.3 LAMEA Cloud-Based Contact Center Services Market by Country
3.1.4 LAMEA Cloud-Based Contact Center Market by Service Type
3.1.4.1 LAMEA Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 LAMEA Cloud-Based Contact Center Managed Services Market by Country

4. LAMEA Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 LAMEA Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 LAMEA Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 LAMEA Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 LAMEA Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 LAMEA Others Cloud-Based Contact Center Market by Country

5. LAMEA Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 LAMEA Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 LAMEA Large Enterprises Cloud-Based Contact Center Market by Country

6. LAMEA Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 LAMEA Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 LAMEA Public Cloud Deployment Cloud-Based Contact Center Market by Country

7. LAMEA Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 LAMEA Cloud-Based Contact Center in BFSI Market by Country
7.1.2 LAMEA Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 LAMEA Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 LAMEA Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 LAMEA Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 LAMEA Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 LAMEA Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 LAMEA Cloud-Based Contact Center in Others Market by Country

8. LAMEA Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 Brazil Cloud-Based Contact Center Market
8.2.1 Brazil Cloud-Based Contact Center Market by Type
8.2.1.1 Brazil Cloud-Based Contact Center Market by Solution Type
8.2.1.2 Brazil Cloud-Based Contact Center Market by Services Type
8.2.2 Brazil Cloud-Based Contact Center Market by Application
8.2.3 Brazil Cloud-Based Contact Center Market by Organization Size
8.2.4 Brazil Cloud-Based Contact Center Market by Deployment Type
8.2.5 Brazil Cloud-Based Contact Center Market by Vertical
8.3 Argentina Cloud-Based Contact Center Market
8.3.1 Argentina Cloud-Based Contact Center Market by Type
8.3.1.1 Argentina Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Argentina Cloud-Based Contact Center Market by Services Type
8.3.2 Argentina Cloud-Based Contact Center Market by Application
8.3.3 Argentina Cloud-Based Contact Center Market by Organization Size
8.3.4 Argentina Cloud-Based Contact Center Market by Deployment Type
8.3.5 Argentina Cloud-Based Contact Center Market by Vertical
8.4 UAE Cloud-Based Contact Center Market
8.4.1 UAE Cloud-Based Contact Center Market by Type
8.4.1.1 UAE Cloud-Based Contact Center Market by Solution Type
8.4.1.2 UAE Cloud-Based Contact Center Market by Services Type
8.4.2 UAE Cloud-Based Contact Center Market by Application
8.4.3 UAE Cloud-Based Contact Center Market by Organization Size
8.4.4 UAE Cloud-Based Contact Center Market by Deployment Type
8.4.5 UAE Cloud-Based Contact Center Market by Vertical
8.5 Saudi Arabia Cloud-Based Contact Center Market
8.5.1 Saudi Arabia Cloud-Based Contact Center Market by Type
8.5.1.1 Saudi Arabia Cloud-Based Contact Center Market by Solution Type
8.5.1.2 Saudi Arabia Cloud-Based Contact Center Market by Services Type
8.5.2 Saudi Arabia Cloud-Based Contact Center Market by Application
8.5.3 Saudi Arabia Cloud-Based Contact Center Market by Organization Size
8.5.4 Saudi Arabia Cloud-Based Contact Center Market by Deployment Type
8.5.5 Saudi Arabia Cloud-Based Contact Center Market by Vertical
8.6 South Africa Cloud-Based Contact Center Market
8.6.1 South Africa Cloud-Based Contact Center Market by Type
8.6.1.1 South Africa Cloud-Based Contact Center Market by Solution Type
8.6.1.2 South Africa Cloud-Based Contact Center Market by Services Type
8.6.2 South Africa Cloud-Based Contact Center Market by Application
8.6.3 South Africa Cloud-Based Contact Center Market by Organization Size
8.6.4 South Africa Cloud-Based Contact Center Market by Deployment Type
8.6.5 South Africa Cloud-Based Contact Center Market by Vertical
8.7 Nigeria Cloud-Based Contact Center Market
8.7.1 Nigeria Cloud-Based Contact Center Market by Type
8.7.1.1 Nigeria Cloud-Based Contact Center Market by Solution Type
8.7.1.2 Nigeria Cloud-Based Contact Center Market by Services Type
8.7.2 Nigeria Cloud-Based Contact Center Market by Application
8.7.3 Nigeria Cloud-Based Contact Center Market by Organization Size
8.7.4 Nigeria Cloud-Based Contact Center Market by Deployment Type
8.7.5 Nigeria Cloud-Based Contact Center Market by Vertical
8.8 Rest of LAMEA Cloud-Based Contact Center Market
8.8.1 Rest of LAMEA Cloud-Based Contact Center Market by Type
8.8.1.1 Rest of LAMEA Cloud-Based Contact Center Market by Solution Type
8.8.1.2 Rest of LAMEA Cloud-Based Contact Center Market by Services Type
8.8.2 Rest of LAMEA Cloud-Based Contact Center Market by Application
8.8.3 Rest of LAMEA Cloud-Based Contact Center Market by Organization Size
8.8.4 Rest of LAMEA Cloud-Based Contact Center Market by Deployment Type
8.8.5 Rest of LAMEA Cloud-Based Contact Center Market by Vertical

9. Competitive Study
9.1 Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions

10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch
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  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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