Asia Pacific Cloud-Based Contact Center Market Analysis (2017-2023)

  • ID: 4537780
  • Report
  • Region: Asia, Asia Pacific
  • 143 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
The Asia Pacific Cloud-Based Contact Center Market is expected to witness market growth of 24.2% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. These solutions require minimal capital investment, offer 24/7 technical support, and high levels of reliability, security, and scalability. These solutions is expected to witness rapid uptake as cloud-based solutions are widely implemented in industries such as Banking, Financial Services, and Insurance (BFSI), telecommunications and Information Technology Enabled Services (ITES), and healthcare and life sciences.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the competition analysis of key stake holders of the Asia Pacific Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Cloud-Based Contact Center Market, by Type
1.4.2 Asia Pacific Cloud-Based Contact Center Market, by Application
1.4.3 Asia Pacific Cloud-Based Contact Center Market, by Organization Size
1.4.4 Asia Pacific Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 Asia Pacific Cloud-Based Contact Center Market, by Vertical
1.4.6 Asia Pacific Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

3. Asia Pacific Cloud-Based Contact Center Market
3.1 Asia Pacific Cloud-Based Contact Center Market by Type
3.1.1 Asia Pacific Cloud-Based Contact Center Solution Market by Country
3.1.2 Asia Pacific Cloud-Based Contact Center Market by Solution Type
3.1.2.1 Asia Pacific Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 Asia Pacific Automatic Call Distribution & Dialers Market by Country
3.1.2.3 Asia Pacific Reporting & Analytics Market by Country
3.1.2.4 Asia Pacific Agent Performance Optimization Market by Country
3.1.2.5 Asia Pacific Security Market by Country
3.1.2.6 Asia Pacific Other Solution Market by Country
3.1.3 Asia Pacific Cloud-Based Contact Center Services Market by Country
3.1.4 Asia Pacific Cloud-Based Contact Center Market by Service Type
3.1.4.1 Asia Pacific Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 Asia Pacific Cloud-Based Contact Center Managed Services Market by Country

4. Asia Pacific Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 Asia Pacific Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 Asia Pacific Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 Asia Pacific Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 Asia Pacific Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 Asia Pacific Others Cloud-Based Contact Center Market by Country

5. Asia Pacific Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 Asia Pacific Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 Asia Pacific Large Enterprises Cloud-Based Contact Center Market by Country

6. Asia Pacific Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 Asia Pacific Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 Asia Pacific Public Cloud Deployment Cloud-Based Contact Center Market by Country

7. Asia Pacific Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 Asia Pacific Cloud-Based Contact Center in BFSI Market by Country
7.1.2 Asia Pacific Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 Asia Pacific Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 Asia Pacific Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 Asia Pacific Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 Asia Pacific Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 Asia Pacific Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 Asia Pacific Cloud-Based Contact Center in Others Market by Country

8. Asia Pacific Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 China Cloud-Based Contact Center Market
8.2.1 China Cloud-Based Contact Center Market by Type
8.2.1.1 China Cloud-Based Contact Center Market by Solution Type
8.2.1.2 China Cloud-Based Contact Center Market by Services Type
8.2.2 China Cloud-Based Contact Center Market by Application
8.2.3 China Cloud-Based Contact Center Market by Organization Size
8.2.4 China Cloud-Based Contact Center Market by Deployment Type
8.2.5 China Cloud-Based Contact Center Market by Vertical
8.3 Japan Cloud-Based Contact Center Market
8.3.1 Japan Cloud-Based Contact Center Market by Type
8.3.1.1 Japan Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Japan Cloud-Based Contact Center Market by Services Type
8.3.2 Japan Cloud-Based Contact Center Market by Application
8.3.3 Japan Cloud-Based Contact Center Market by Organization Size
8.3.4 Japan Cloud-Based Contact Center Market by Deployment Type
8.3.5 Japan Cloud-Based Contact Center Market by Vertical
8.4 India Cloud-Based Contact Center Market
8.4.1 India Cloud-Based Contact Center Market by Type
8.4.1.1 India Cloud-Based Contact Center Market by Solution Type
8.4.1.2 India Cloud-Based Contact Center Market by Services Type
8.4.2 India Cloud-Based Contact Center Market by Application
8.4.3 India Cloud-Based Contact Center Market by Organization Size
8.4.4 India Cloud-Based Contact Center Market by Deployment Type
8.4.5 India Cloud-Based Contact Center Market by Vertical
8.5 South Korea Cloud-Based Contact Center Market
8.5.1 South Korea Cloud-Based Contact Center Market by Type
8.5.1.1 South Korea Cloud-Based Contact Center Market by Solution Type
8.5.1.2 South Korea Cloud-Based Contact Center Market by Services Type
8.5.2 South Korea Cloud-Based Contact Center Market by Application
8.5.3 South Korea Cloud-Based Contact Center Market by Organization Size
8.5.4 South Korea Cloud-Based Contact Center Market by Deployment Type
8.5.5 South Korea Cloud-Based Contact Center Market by Vertical
8.6 Singapore Cloud-Based Contact Center Market
8.6.1 Singapore Cloud-Based Contact Center Market by Type
8.6.1.1 Singapore Cloud-Based Contact Center Market by Solution Type
8.6.1.2 Singapore Cloud-Based Contact Center Market by Services Type
8.6.2 Singapore Cloud-Based Contact Center Market by Application
8.6.3 Singapore Cloud-Based Contact Center Market by Organization Size
8.6.4 Singapore Cloud-Based Contact Center Market by Deployment Type
8.6.5 Singapore Cloud-Based Contact Center Market by Vertical
8.7 Malaysia Cloud-Based Contact Center Market
8.7.1 Malaysia Cloud-Based Contact Center Market by Type
8.7.1.1 Malaysia Cloud-Based Contact Center Market by Solution Type
8.7.1.2 Malaysia Cloud-Based Contact Center Market by Services Type
8.7.2 Malaysia Cloud-Based Contact Center Market by Application
8.7.3 Malaysia Cloud-Based Contact Center Market by Organization Size
8.7.4 Malaysia Cloud-Based Contact Center Market by Deployment Type
8.7.5 Malaysia Cloud-Based Contact Center Market by Vertical
8.8 Rest of Asia Pacific Cloud-Based Contact Center Market
8.8.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Type
8.8.1.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Solution Type
8.8.1.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Services Type
8.8.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Application
8.8.3 Rest of Asia Pacific Cloud-Based Contact Center Market by Organization Size
8.8.4 Rest of Asia Pacific Cloud-Based Contact Center Market by Deployment Type
8.8.5 Rest of Asia Pacific Cloud-Based Contact Center Market by Vertical

9. Competitive Study
9.1 Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions

10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch
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  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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