Europe Cloud-Based Contact Center Market Analysis (2017-2023)

  • ID: 4537810
  • Report
  • Region: Europe
  • 141 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
The Europe Cloud-Based Contact Center Market is expected to witness market growth of 21% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals. SMEs have been quick to take advantage of the cloud-based contact center solutions, as these solutions offer scalability and also are cost-effective. Several vendors also provide solutions based on the pay-per-use or subscription model that are geared towards addressing SMEs challenges.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the competition analysis of key stake holders of the Europe Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • 3Clogic
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Connect First
  • Five9, Inc.
  • IBM Corporation
  • MORE
1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Cloud-Based Contact Center Market, by Type
1.4.2 Europe Cloud-Based Contact Center Market, by Application
1.4.3 Europe Cloud-Based Contact Center Market, by Organization Size
1.4.4 Europe Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 Europe Cloud-Based Contact Center Market, by Vertical
1.4.6 Europe Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research

2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

3. Europe Cloud-Based Contact Center Market
3.1 Europe Cloud-Based Contact Center Market by Type
3.1.1 Europe Cloud-Based Contact Center Solution Market by Country
3.1.2 Europe Cloud-Based Contact Center Market by Solution Type
3.1.2.1 Europe Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 Europe Automatic Call Distribution & Dialers Market by Country
3.1.2.3 Europe Reporting & Analytics Market by Country
3.1.2.4 Europe Agent Performance Optimization Market by Country
3.1.2.5 Europe Security Market by Country
3.1.2.6 Europe Other Solution Market by Country
3.1.3 Europe Cloud-Based Contact Center Services Market by Country
3.1.4 Europe Cloud-Based Contact Center Market by Service Type
3.1.4.1 Europe Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 Europe Cloud-Based Contact Center Managed Services Market by Country

4. Europe Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 Europe Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 Europe Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 Europe Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 Europe Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 Europe Others Cloud-Based Contact Center Market by Country

5. Europe Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 Europe Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 Europe Large Enterprises Cloud-Based Contact Center Market by Country

6. Europe Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 Europe Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 Europe Public Cloud Deployment Cloud-Based Contact Center Market by Country

7. Europe Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 Europe Cloud-Based Contact Center in BFSI Market by Country
7.1.2 Europe Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 Europe Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 Europe Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 Europe Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 Europe Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 Europe Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 Europe Cloud-Based Contact Center in Others Market by Country

8. Europe Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 Germany Cloud-Based Contact Center Market
8.2.1 Germany Cloud-Based Contact Center Market by Type
8.2.1.1 Germany Cloud-Based Contact Center Market by Solution Type
8.2.1.2 Germany Cloud-Based Contact Center Market by Services Type
8.2.2 Germany Cloud-Based Contact Center Market by Application
8.2.3 Germany Cloud-Based Contact Center Market by Organization Size
8.2.4 Germany Cloud-Based Contact Center Market by Deployment Type
8.2.5 Germany Cloud-Based Contact Center Market by Vertical
8.3 UK Cloud-Based Contact Center Market
8.3.1 UK Cloud-Based Contact Center Market by Type
8.3.1.1 UK Cloud-Based Contact Center Market by Solution Type
8.3.1.2 UK Cloud-Based Contact Center Market by Services Type
8.3.2 UK Cloud-Based Contact Center Market by Application
8.3.3 UK Cloud-Based Contact Center Market by Organization Size
8.3.4 UK Cloud-Based Contact Center Market by Deployment Type
8.3.5 UK Cloud-Based Contact Center Market by Vertical
8.4 France Cloud-Based Contact Center Market
8.4.1 France Cloud-Based Contact Center Market by Type
8.4.1.1 France Cloud-Based Contact Center Market by Solution Type
8.4.1.2 France Cloud-Based Contact Center Market by Services Type
8.4.2 France Cloud-Based Contact Center Market by Application
8.4.3 France Cloud-Based Contact Center Market by Organization Size
8.4.4 France Cloud-Based Contact Center Market by Deployment Type
8.4.5 France Cloud-Based Contact Center Market by Vertical
8.5 Russia Cloud-Based Contact Center Market
8.5.1 Russia Cloud-Based Contact Center Market by Type
8.5.1.1 Russia Cloud-Based Contact Center Market by Solution Type
8.5.1.2 Russia Cloud-Based Contact Center Market by Services Type
8.5.2 Russia Cloud-Based Contact Center Market by Application
8.5.3 Russia Cloud-Based Contact Center Market by Organization Size
8.5.4 Russia Cloud-Based Contact Center Market by Deployment Type
8.5.5 Russia Cloud-Based Contact Center Market by Vertical
8.6 Spain Cloud-Based Contact Center Market
8.6.1 Spain Cloud-Based Contact Center Market by Type
8.6.1.1 Spain Cloud-Based Contact Center Market by Solution Type
8.6.1.2 Spain Cloud-Based Contact Center Market by Services Type
8.6.2 Spain Cloud-Based Contact Center Market by Application
8.6.3 Spain Cloud-Based Contact Center Market by Organization Size
8.6.4 Spain Cloud-Based Contact Center Market by Deployment Type
8.6.5 Spain Cloud-Based Contact Center Market by Vertical
8.7 Italy Cloud-Based Contact Center Market
8.7.1 Italy Cloud-Based Contact Center Market by Type
8.7.1.1 Italy Cloud-Based Contact Center Market by Solution Type
8.7.1.2 Italy Cloud-Based Contact Center Market by Services Type
8.7.2 Italy Cloud-Based Contact Center Market by Application
8.7.3 Italy Cloud-Based Contact Center Market by Organization Size
8.7.4 Italy Cloud-Based Contact Center Market by Deployment Type
8.7.5 Italy Cloud-Based Contact Center Market by Vertical
8.8 Rest of Europe Cloud-Based Contact Center Market
8.8.1 Rest of Europe Cloud-Based Contact Center Market by Type
8.8.1.1 Rest of Europe Cloud-Based Contact Center Market by Solution Type
8.8.1.2 Rest of Europe Cloud-Based Contact Center Market by Services Type
8.8.2 Rest of Europe Cloud-Based Contact Center Market by Application
8.8.3 Rest of Europe Cloud-Based Contact Center Market by Organization Size
8.8.4 Rest of Europe Cloud-Based Contact Center Market by Deployment Type
8.8.5 Rest of Europe Cloud-Based Contact Center Market by Vertical

9. Competitive Study
9.1 Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions

10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch
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  • 8x8, Inc.
  • Five9, Inc.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Oracle Corporation
  • NewVoiceMedia
  • Connect First
  • Aspect Software Parent, Inc.
  • NICE Ltd.
  • 3Clogic
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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