Textbook of Hospital Administration

  • ID: 4540179
  • Book
  • 480 Pages
  • Elsevier Health Science
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This work ushers in a change in the approach of books on hospital administration. The case-based learning approach has been used to make the text interesting. Many new topics have been introduced in this book which had not been addressed so far in the available books, for example, the role of engineering department in ensuring provision of good quality of medical care by the hospitals. New concepts in hospital administration like information therapy, use of information and communication technology, health promoting hospital approach, impact of globalisation on hospital care, etc. have also introduced through this book. USP of the book is giving due importance to the feedback from experienced hospital administrators across public and private hospitals of the country. This book will surely be of use to medical superintendents and hospital administrators in government and private hospitals in India and other countries. Students as well as teachers of various courses namely, regular and distant learning courses of MBA in Healthcare/Hospital Administration, Diploma of Masters in Hospital Administrator, MD in Hospital Administration, MD in Community Medicine, Diploma/Masters in Laws, Masters in Public Health will also find this book of immense value. This book will also be helpful for civil surgeons and senior medical officers of state health services. The book comprehensively consolidates a lot of practical aspects by incorporating plenty of illustrations, photographs, case studies, real life situations, etc. which will help the readers to get a realistic practical experience.

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Foreword v

Preface vii

Contributors ix

SECTION I: INTRODUCTION TO HOSPITALS

1. Evolution of Hospital System in India 3

-Dr Parampreet K Ahuja, Prof Anil Kumar Gupta, Dr Amarjeet Singh and Dr Sonu Goel

2. Changing Role of Hospitals in a Globalised Society 7

-Dr Amarjeet Singh and Dr Sonu Goel

SECTION II: INTRODUCTION TO HEALTH-PROMOTING HOSPITALS

3. Building Health-promoting Hospitals: A New Concept in Hospital Administration 13

-Dr Mahesh Devnani, Prof Anil Kumar Gupta, Dr Sonu Goel and Dr Amarjeet Singh

4. Healthy Hospital Environment: A Key to Safe Health 18

- Dr Sonu Goel, Dr Mahesh Devnani, Dr Parampreet Kaur Ahuja,

Prof Anil Kumar Gupta and Dr Amarjeet Singh

5. Informed Patients: The Changed Scenario of Doctor-Patient Relationship in 21st Century 23

-Dr Sonika Raj and Dr Amarjeet Singh

SECTION III: PLANNING AND DESIGNING HOSPITALS

6. Building a Teaching Hospital 31

-Prof BNS Walia

7. Challenges in Setting Up a Tertiary-care Hospital: AIIMS, Bhubaneswar Experience 35

-Prof Vikas Bhatia, Dr Sujit Kumar Tripathy and Prof Ashok Kumar Mahapatra

8. Hospital Administration: A Contemporary Overview 41

-Mr Vijay Chandan

9. Role of Planning and Designing in Hospital Management 51

-Dr S Satpathy and Dr Anki RJ Reddy

10. Creating Specialist Manpower for Hospital Engineering Services in India 61

-Dr JC Mehta, Dr Parampreet Kaur Ahuja, Dr Amarjeet Singh and Dr Sonu Goel

11. Designing Disabled-friendly Hospitals: Need of the Hour 69

-Dr Ravneet Kaur, Dr Ruchi Sharma and Dr Amarjeet Singh

12. Energy Conservation: A New Facet in Hospital Administration 76

-Er PS Saini, Dr Vipin Koushal and Er Sandeep Singh

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Contents

SECTION IV: CLINICAL SERVICES

13. Outpatient Department Services 85

-Dr Rakesh Sharma and Dr Sonu Goel

14. Ward/Indoor Services 96

-Prof Anil Kumar Gupta and Dr Navneet Dhaliwal

15. Operation Theatre Services 106

-Dr Shweta Talati, Prof Anil Kumar Gupta and Dr Sonu Goel

16. Health-promoting Hospital Emergency Department 113

-Dr Sonu Goel, Prof Anil Kumar Gupta, Dr Sonika Raj, Dr Mahesh Devnani and Dr Amarjeet Singh

SECTION V: SPECIFIC DIAGNOSTIC SERVICES

17. Clinical Laboratory Services 123

-Dr Arnab Pal

18. Haematology Services 127

-Prof Reena Das

19. Parasitology Services 131

-Prof Rakesh Sehgal and Dr Kapil Goyal

20. Virology Services 136

- Prof RK Ratho and Dr Abhishek Mewara

21. Immunopathology Services 139

-Dr Biman Saikia and Prof Shobha Sehgal

22. Radiodiagnosis and Imaging Services 145

-Dr Vivek Gupta

23. Radiation Oncology Services 148

-Dr Narendra Kumar and Dr Ritesh Kumar

24. Nuclear Medicine Services 152

-Prof BR Mittal and Dr Saumya Kumari

25. Experimental Medicine Services 158

-Dr Dibyajyoti Banerjee and Prof Anuradha Chakraborti

SECTION VI: SUPPORT AND OTHER UTILITY SERVICES

26. Support Services 165

-Dr Pankaj Arora and Prof Anil Kumar Gupta

27. Hospital Pharmacy Services 170

-Dr Harmanjit Singh and Dr Bikash Medhi

28. Dietetic Unit Services 177

-Dr Nancy Sahni, Dr Puja Dudeja and Dr Sonu Goel

29. Food Safety in Hospitals 184

-Dr Puja Dudeja, Dr Amarjeet Singh and Dr Sonu Goel

30. Efficient Ambulance Services: Key to Patient Care 189

-Dr Geetu Malhotra, Dr Tejinder Kaur, Er Narendra Kumar Prarthi, Dr Amarjeet Singh and Dr Sonu Goel

31. Transport Services 196

-Dr Tejinder Kaur, Dr Amarjeet Singh, Dr Geetu Malhotra, Er Narendra Kumar Prarthi and Dr Sonu Goel

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Contents

32. Medicolegal Services 201

-Prof Dalbir Singh and Dr Satinder Pal Singh

33. Building Public Image of Hospitals 209

-Dr Anmol Gupta and Dr Sonu Goel

34. Public Relations in Hospitals 214

-Ms Manju Wadwalker

SECTION VII: MATERIAL AND EQUIPMENT MANAGEMENT

35. Materials Management 223

-Dr Sitanshu Sekhar Kar, Dr Archana Ramalingam and Dr Sonu Goel

36. Purchase and Procurement System 230

-Dr Vipin Koushal, Dr Harvinder Singh and Dr Sonu Goel

SECTION VIII: QUALITY AND SAFETY ISSUES IN HOSPITAL

37. Quality Management - I 243

-Dr Neha Pandey, Mr Nishant Pandey, Prof Sanjeev Julka and Dr Sonu Goel

38. Quality Management - II 259

-Dr Neha Pandey, Mr Nishant Pandey, Prof Sanjeev Julka and Dr Sonu Goel

39. Prevention of Hospital-acquired Infections 271

-Dr Sonu Goel, Dr Mahesh Devnani, Prof Anil Kumar Gupta and Dr Amarjeet Singh

40. Safe Injection Environment 275

-Dr Om Prakash Kansal

41. Biomedical Waste Management 281

-Dr Parampreet Ahuja, Dr Amarjeet Singh and Dr Sonu Goel

42. Occupational Safety 291

-Prof (Col) Ashok K Jindal and Dr (Maj) Ayon Gupta

43. Hospital Security 303

-Mr PC Sharma and Dr Sonu Goel

SECTION IX: HOSPITAL STAFF MANAGEMENT

44. Human Resource Management 315

-Prof S Vivek Adhish, Dr Sangeeta Gopal Saxena and Dr Sonu Goel

45. Problem Solving Among the Hospital Staff 327

-Prof D Behera

46. Patient Satisfaction 330

-Dr Atul Sharma, Dr Sonu Goel and Dr Amarjeet Singh

47. Nursing Management 334

-Dr Suresh Kumar Sharma

SECTION X: RECORDING AND REPORTING SYSTEMS IN HOSPITALS

48. Fundamentals of Statistics 345

-Dr Sahul Bharti and Dr Bhavneet Bharti

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49. Hospital Utilisation and Statistics 353

-Gp Capt (Dr) Sanjeev Sood

50. Hospital Management Information System 361

-Gp Capt (Dr) Sanjeev Sood

51. Medical Record Management and Audit 370

-Dr Harmanjit Singh and Dr Bikash Medhi

52. Office Management and Administrative Issues 375

-Dr Nirupam Madaan

SECTION XI: RECENT ADVANCES IN HOSPITAL ADMINISTRATION

53. Operations Research in Hospitals 385

-Prof S Vivek Adhish, Dr Sangeeta Gopal Saxena and Dr Sonu Goel

54. Hospitals and Laws of the Land 393

-Prof Anil Kumar Gupta, Dr Sonu Goel and Dr Shweta Talati

55. Emerging Health Insurance in India 402

-Dr Vikrant Kanwar, Dr Sonu Goel and Prof Anil Kumar Gupta

56. Sectoral Coordination in Hospital Management 410

-Dr Sutapa Bandyopadhyay Neogi, Ms Projna Sadhukhan and Dr Sourav Neogi

57. Setting up a Telemedicine Clinic 419

-Dr Smita Sinha and Prof Meenu Singh

58. Scope and Potential of Using Mobile Health in Hospitals 424

-Dr Nidhi Bhatnagar, Dr Sonu Goel and Dr Amarjeet Singh

59. Clinicopathological Conference: Honing the Skills of the Clinician 430

-Dr Biman Saikia

60. Use of Information and Communication Technology in Healthcare Services 438

-Gp Capt (Dr) Sanjeev Sood

61. Use of Multiagent System in Efficient Healthcare Services 446

-Mr Jatinder Kumar

Index 455
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Goel, Sonu Dr
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