Service Delivery Automation Market - Forecasts from 2018 to 2023

  • ID: 4542624
  • Report
  • 95 pages
  • Knowledge Sourcing Intelligence LLP
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FEATURED COMPANIES

  • Arago GmbH
  • Automation Anyhwere, Inc.
  • Blue Prism
  • Celaton Ltd.
  • IBM
  • IPsoft Inc.
  • MORE
The service delivery automation market was valued at US$2.636 billion in 2017 and is projected to expand at a CAGR of 25.37% over the forecast period to reach US$10.231 billion by 2023. With the evolution of industries, need for automation has seen a significant rise to make the processes more agile and to deliver quality services within strict time constraints. Advancements in the field of artificial intelligence will trigger the growth of the market as new and improved technologies get embedded into service delivery automation products. High costs associated with the implementation of service delivery automation are expected to restrain the market growth but lucrative packages offered by the vendors to the enterprises can help them retain their market share.

This research study examines the current market trends related to the demand, supply, and sales, in addition to the recent developments. Major drivers, restraints, and opportunities have been covered to provide an exhaustive picture of the market. The analysis presents in-depth information regarding the development, trends, and industry policies and regulations implemented in each of the geographical regions. Further, the overall regulatory framework of the market has been exhaustively covered to offer stakeholders a better understanding of the key factors affecting the overall market environment.

Identification of key industry players in the industry and their revenue contribution to the overall business or relevant segment aligned to the study have been covered as a part of competitive intelligence done through extensive secondary research. Various studies and data published by industry associations, analyst reports, investor presentations, press releases and journals among others have been taken into consideration while conducting the secondary research. Both bottom-up and top down approaches have been utilized to determine the market size of the overall market and key segments. The values obtained are correlated with the primary inputs of the key stakeholders in the service delivery automation value chain. Last step involves complete market engineering which includes analyzing the data from different sources and existing proprietary datasets while using various data triangulation methods for market breakdown and forecasting.

Market intelligence is presented in the form of analysis, charts, and graphics to help the clients in gaining faster and efficient understanding of the service delivery automation market.

Major industry players profiled as part of the report are IBM, NICE Ltd., Blue Prism, and Pegasystems Inc. among others.

Segmentation:

The service delivery automation market has been analyzed through following segments:

By Type:
  • IT Process Automation
  • Business Process Automation
By End User:
  • Large Enterprise
  • Small & Medium Enterprise
By Industry Vertical:
  • Healthcare
  • BFSI
  • Travel & Hospitality
  • IT & Telecommunication
  • Transport & Logistic
  • Manufacturing
  • Retail
  • Others
By Geography:
  • North America
  • United States
  • Canada
  • Mexico
  • Others
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • United Kingdom
  • Germany
  • France
  • Italy
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • United Arab Emirates
  • South Africa
  • Others
  • Asia Pacific
  • Japan
  • Korea
  • China
  • India
  • Others
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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Arago GmbH
  • Automation Anyhwere, Inc.
  • Blue Prism
  • Celaton Ltd.
  • IBM
  • IPsoft Inc.
  • MORE
1. INTRODUCTION
1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Currency
1.5. Assumptions
1.6. Base, and Forecast Years Timeline

2. RESEARCH METHODOLOGY
2.1. Research Design
2.2. Secondary Sources

3. EXECUTIVE SUMMARY

4. MARKET DYNAMICS
4.1. Market Segmentation
4.2. Market Drivers
4.3. Market Restraints
4.4. Market Opportunities
4.5. Porter’s Five Force Analysis
4.5.1. Bargaining Power of Suppliers
4.5.2. Bargaining Power of Buyers
4.5.3. Threat of New Entrants
4.5.4. Threat of Substitutes
4.5.5. Competitive Rivalry in the Industry
4.6. Life Cycle Analysis - Regional Snapshot
4.7. Market Attractiveness

5. SERVICE DELIVERY AUTOMATION MARKET BY TYPE
5.1. IT Process Automation
5.2. Business Process Automation

6. SERVICE DELIVERY AUTOMATION MARKET BY END USER
6.1. Large Enterprise
6.2. Small & Medium Enterprise

7. SERVICE DELIVERY AUTOMATION MARKET BY INDUSTRY VERTICAL
7.1. Healthcare
7.2. BFSI
7.3. Travel & Hospitality
7.4. IT & Telecommunication
7.5. Transport & Logistic
7.6. Manufacturing
7.7. Retail
7.8. Others

8. SETVICE DELIVERY AUTOMATION MARKET BY GEOGRAPHY
8.1. North America
8.1.1. United States
8.1.2. Canada
8.1.3. Mexico
8.1.4. Others
8.2. South America
8.2.1. Brazil
8.2.2. Argentina
8.2.3. Others
8.3. Europe
8.3.1. United Kingdom
8.3.2. Germany
8.3.3. France
8.3.4. Italy
8.3.5. Others
8.4. Middle East and Africa
8.4.1. Saudi Arabia
8.4.2. United Arab Emirates
8.4.3. South Africa
8.4.4. Others
8.5. Asia Pacific
8.5.1. Japan
8.5.2. Korea
8.5.3. China
8.5.4. India
8.5.5. Others

9. COMPETITIVE INTELLIGENCE
9.1. Recent Deals and Investment
9.2. Strategies of Key Players
9.3. Investment Analysis

10. COMPANY PROFILES
10.1. IBM
10.1.1. Company Overview
10.1.2. Financials
10.1.3. Products and Services
10.1.4. Recent Developments
10.2. UiPath
10.2.1. Company Overview
10.2.2. Financials
10.2.3. Products and Services
10.2.4. Recent Developments
10.3. IPsoft Inc.
10.3.1. Company Overview
10.3.2. Financials
10.3.3. Products and Services
10.3.4. Recent Developments
10.4. Blue Prism
10.4.1. Company Overview
10.4.2. Financials
10.4.3. Products and Services
10.4.4. Recent Developments
10.5. Xerox Corporation
10.5.1. Company Overview
10.5.2. Financials
10.5.3. Products and Services
10.5.4. Recent Developments
10.6. NICE Ltd.
10.6.1. Company Overview
10.6.2. Financials
10.6.3. Products and Services
10.6.4. Recent Developments
10.7. Celaton Ltd.
10.7.1. Company Overview
10.7.2. Financials
10.7.3. Products and Services
10.7.4. Recent Developments
10.8. Pegasystems Inc.
10.8.1. Company Overview
10.8.2. Financials
10.8.3. Products and Services
10.8.4. Recent Developments
10.9. Automation Anyhwere, Inc.
10.9.1. Company Overview
10.9.2. Financials
10.9.3. Products and Services
10.9.4. Recent Developments
10.10. Arago GmbH
10.10.1. Company Overview
10.10.2. Financials
10.10.3. Products and Services
10.10.4. Recent Developments
LIST OF FIGURES
LIST OF TABLES
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  • IBM
  • UiPath
  • IPsoft Inc.
  • Blue Prism
  • Xerox Corporation
  • NICE Ltd.
  • Celaton Ltd.
  • Pegasystems Inc.
  • Automation Anyhwere, Inc.
  • Arago GmbH
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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