End User Experience and the Changing Face of Tourism: A Global Executives Survey

End User Experience and the Changing Face of Tourism: A Global Executives Survey

Summary

The author's "End User Experience and the Changing Face of Tourism", report examines the dynamics carried to suffice the changing face of the travel and tourism industry, and identify the degree of usage for online platforms within the industry.

The companies involved in the global travel and tourism industry are increasingly engaged in providing tailored services and membership/loyalty schemes to attract business travelers. Comprehensive desk research was conducted across travel and tourism industry sources, with a focus on tracking the changing face of tourism, company’s approach towards catering the end user experience, as well as the dynamics of travel and tourism market and how it has been impacted by recent political and economic events. Furthermore, it highlights the usage of the online platform, and important criteria for data protection strategies adopted in the travel and tourism industry. The report also provides access to information categorized by region, company size, and traveler profiles.

What else does this report show?

Services provided to different types of travelers (business, leisure, family) by various companies across regions and company size.

Travelers' overall preferred tailored services

Online platform usage and data protection within the travel industry

Purpose of using online platform in the industry - both B2B and B2C players

Key action taken to protect consumer data

Recent political and economic events and their impact on travel business

Significant and popular source markets in the travel and tourism industry across regions.

Scope

According to 40% of respondents in Asia-Pacific, companies in the region work to attract business travelers with ‘membership/ loyalty schemes

Large companies are more likely to provide ‘tailored services’ and ‘mobile applications’ to attract business travelers

In total, 46% of executives from North America are most likely to provide both ‘tailored services’ and ‘mobile applications’ to accommodate leisure travelers

The majority of travel industry executives in the B2B market agreed that they use online platforms to communicate their business information, as well as for marketing purposes

Globally, 32% of travel and tourism industry executives expect an increase of 2% to 5.99% in the supplier prices of equipment during the next six months.

Reasons to buy

Helps to understand and analyze the changing dynamics and present sentiments in the travel and tourism industry

Helps to identify and highlight the usage of the online platform, and important criteria for data protection strategies adopted in the travel and tourism industry

Helps to identify the degree of impact of political and economic events on travel business

Helps to identify the tailored services provided by companies to travelers.

Introduction

Facilities provided to travelers - Business, Leisure, Family

Tailored services provided by companies to travelers

Online platform usage and customer data protection within the travel industry

Recent political and economic events and their impact on travel business

Significant and popular source markets

Appendix

List of Figures
Figure 1 Methods by Company to accommodate Business travelers - Global
Figure 2: Methods by Company to accommodate Business travelers - Regional
Figure 3: Methods by Company to accommodate Business travelers - Company Type
Figure 4: Methods by Company to accommodate Leisure travelers - Global
Figure 5: Methods by Company to accommodate Leisure travelers - Regional
Figure 6: Methods by Company to accommodate Leisure travelers - Company Type
Figure 7: Methods by Company to accommodate Family travelers - Global
Figure 8: Methods by Company to accommodate Family travelers - Regional
Figure 9: Methods by Company to accommodate Family travelers - Company Type
Figure 10 Usage of Online Platforms - Overall
Figure 11: Usage of Online Platforms in B2B - Regional
Figure 12: Usage of Online Platforms in B2B - Company type
Figure 13: Usage of Online Platforms in B2C - Regional
Figure 14: Usage of Online Platforms in B2C - Company
Figure 15: Methods adapted to protect consumer data - Overall
Figure 16: Methods adapted to protect consumer data - Regional
Figure 17: Methods adapted to protect consumer data - Company type
Figure 18: Economic and Political impact in Business - Overall
Figure 19: Economic and Political impact in Business - Regional and Company type
Figure 20: Top 10 source market affecting growth
Figure 21: Popular source market affecting growth - Regional
Figure 22: Popular source market affecting growth - Company type