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Help Desk & Call Center Software in the US - Procurement Research Report

  • ID: 4578735
  • Report
  • September 2019
  • Region: United States
  • 25 pages
  • IBISWorld
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FEATURED COMPANIES

  • NICE Ltd.
  • Salesforce.com Inc.
  • Zendesk
  • Zoho Corporation
  • MORE

Help Desk & Call Center Software Procurement in the US

This report is intended to assist buyers of help desk and call center software. Help desk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relations processes. Key suppliers of this software are unified communication providers and contact center providers. Buyers include retailers, manufacturers and healthcare providers. This report focuses on software as a service (SaaS), also known as on-demand help desk and call center software. Software as a product (SaaP), or on-premise help desk and call center software, is not included in this report. This report also excludes customer relationship management software and hardware used in call centers.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • NICE Ltd.
  • Salesforce.com Inc.
  • Zendesk
  • Zoho Corporation
  • MORE
ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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  • Genesys Telecommunications Laboratories Inc.
  • Zendesk
  • Zoho Corporation
  • Salesforce.com Inc.
  • NICE Ltd.
Note: Product cover images may vary from those shown
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