Help Desk & Call Center Software Procurement in the US
Help desk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relations processes. Key suppliers of this software are unified communication providers and contact center providers. Buyers include retailers, manufacturers and healthcare providers. This report focuses on software as a service (SaaS), also known as on-demand help desk and call center software.
Table of Contents:
AT A GLANCE
EXECUTIVE SUMMARY
PRICE ENVIRONMENT
- Price Fundamentals
- Price Drivers
- Recent Price Trend
- Price Forecast
PRODUCT CHARACTERISTICS
- Product Life Cycle
- Total Cost of Ownership
- Product Specialization
- Related Goods
- Substitute Goods
- Regulation
- Quality Control
SUPPLY CHAIN & VENDORS
- Supply Chain Dynamics
- Competitive Environment
- Market Profitability
- Switching Cost
PURCHASING PROCESS
- Buying Basics
- Key RFP Elements
NEGOTIATION STATISTICS
BUYER POWER SCORE COMPONENTS
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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