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Help Desk & Call Center Software in the US - Procurement Research Report

  • ID: 4578735
  • Report
  • January 2022
  • Region: United States
  • 29 Pages
  • IBISWorld

Help Desk & Call Center Software Procurement in the US


Help desk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relations processes. Key suppliers of this software are unified communication providers and contact center providers. Buyers include retailers, manufacturers and healthcare providers. This report focuses on software as a service (SaaS), also known as on-demand help desk and call center software.


Table of Contents:


AT A GLANCE


EXECUTIVE SUMMARY


PRICE ENVIRONMENT

  • Price Fundamentals
  • Price Drivers
  • Recent Price Trend
  • Price Forecast

PRODUCT CHARACTERISTICS

  • Product Life Cycle
  • Total Cost of Ownership
  • Product Specialization
  • Related Goods
  • Substitute Goods
  • Regulation
  • Quality Control

SUPPLY CHAIN & VENDORS

  • Supply Chain Dynamics
  • Competitive Environment
  • Market Profitability
  • Switching Cost

PURCHASING PROCESS

  • Buying Basics
  • Key RFP Elements

NEGOTIATION STATISTICS


BUYER POWER SCORE COMPONENTS


JARGON & GLOSSARY

Note: Product cover images may vary from those shown

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