FEATURED COMPANIES
- NICE Ltd.
- Salesforce.com Inc.
- Zendesk
- Zoho Corporation
- MORE
Help Desk & Call Center Software Procurement in the US
This report is intended to assist buyers of help desk and call center software. Help desk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relations processes. Key suppliers of this software are unified communication providers and contact center providers. Buyers include retailers, manufacturers and healthcare providers. This report focuses on software as a service (SaaS), also known as on-demand help desk and call center software. Software as a product (SaaP), or on-premise help desk and call center software, is not included in this report. This report also excludes customer relationship management software and hardware used in call centers.
FEATURED COMPANIES
- NICE Ltd.
- Salesforce.com Inc.
- Zendesk
- Zoho Corporation
- MORE
- Industry Definition
- Main Activities
- Similar Industries
- Additional Resources
INDUSTRY PERFORMANCE
- Executive Summary
- Key External Drivers
- Current Performance
- Industry Outlook
- Industry Life Cycle
- Supply Chain
- Products & Services
- Demand Determinants
- Major Markets
- International Trade
- Business Locations
- Market Share Concentration
- Key Success Factors
- Cost Structure Benchmarks
- Basis of Competition
- Barriers to Entry
- Industry Globalization
OPERATING CONDITIONS
- Capital Intensity
- Technology & Systems
- Revenue Volatility
- Regulation & Policy
- Industry Assistance
- Industry Data
- Annual Change
- Key Ratios
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- Genesys Telecommunications Laboratories Inc.
- Zendesk
- Zoho Corporation
- Salesforce.com Inc.
- NICE Ltd.
