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CRM Software in the US - Procurement Research Report

  • ID: 4579066
  • Report
  • Region: United States
  • 26 pages
  • IBISWorld
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FEATURED COMPANIES

  • Adobe Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com Inc.
  • SAP SE
  • MORE

CRM Software Procurement in the US

This report is intended to assist buyers of customer relationship management (CRM) software. CRM software is designed to manage a company's sales and marketing, as well as the customer and technical support processes. CRM software systems generally come with tools to track activities, manage and analyze customer data, and oversee workflows and processes. This software is used to improve business relationships, increase sales and maintain customer retention. This report focuses on software as a service (SaaS), or on-demand CRM systems, rather than software as a product (SaaP), or on-premises CRM systems. Key buyers include manufacturers and retailers. Key suppliers are large software companies. This report does not include enterprise resource planning (ERP) software.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com Inc.
  • SAP SE
  • MORE
ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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  • Salesforce.com Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • SAP SE
  • Adobe Inc.
Note: Product cover images may vary from those shown
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