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Call Center Services in the US - Procurement Research Report

  • ID: 4579190
  • Report
  • November 2019
  • Region: United States
  • 28 pages
  • IBISWorld
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FEATURED COMPANIES

  • Sitel Group
  • Sykes Enterprises Inc.
  • SYNNEX Corporation
  • TTEC Services Corporation
  • West Corporation
  • MORE

Call Center Services Procurement in the US

This report is intended to assist buyers of call center services. Suppliers provide a team that can handle inbound or outbound communication and create a customer relationship management program that is unique for each buyer. Call center services may include, but are not limited to, customer support, order management, sales, marketing, event recruitment, e-mail response, chat support, technical support and social media support. Common buyers include retailers, government agencies, and telecommunications and IT providers. This report excludes call center software.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Sitel Group
  • Sykes Enterprises Inc.
  • SYNNEX Corporation
  • TTEC Services Corporation
  • West Corporation
  • MORE
ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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  • SYNNEX Corporation
  • West Corporation
  • Sykes Enterprises Inc.
  • TTEC Services Corporation
  • Sitel Group
Note: Product cover images may vary from those shown
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