Technical support and help desk service providers field questions and incoming calls from customers in need of assistance with product or service features. All types of businesses can outsource technical support and help desk services to companies that specialize in handling inquiries. Suppliers undergo training on buyers' products and services to accurately assist customers in any industry.
Table of Contents:
AT A GLANCE
EXECUTIVE SUMMARY
PRICE ENVIRONMENT
- Price Fundamentals
- Price Drivers
- Recent Price Trend
- Price Forecast
PRODUCT CHARACTERISTICS
- Product Life Cycle
- Total Cost of Ownership
- Product Specialization
- Related Goods
- Substitute Goods
- Regulation
- Quality Control
SUPPLY CHAIN & VENDORS
- Supply Chain Dynamics
- Competitive Environment
- Market Profitability
- Switching Cost
PURCHASING PROCESS
- Buying Basics
- Key RFP Elements
NEGOTIATION STATISTICS
BUYER POWER SCORE COMPONENTS
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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