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Technical Support & Help Desk Services in the US - Procurement Research Report

  • ID: 4579192
  • Report
  • May 2022
  • Region: United States
  • 27 Pages
  • IBISWorld

Technical support and help desk service providers field questions and incoming calls from customers in need of assistance with product or service features. All types of businesses can outsource technical support and help desk services to companies that specialize in handling inquiries. Suppliers undergo training on buyers' products and services to accurately assist customers in any industry.



Table of Contents:


AT A GLANCE


EXECUTIVE SUMMARY


PRICE ENVIRONMENT

  • Price Fundamentals
  • Price Drivers
  • Recent Price Trend
  • Price Forecast

PRODUCT CHARACTERISTICS

  • Product Life Cycle
  • Total Cost of Ownership
  • Product Specialization
  • Related Goods
  • Substitute Goods
  • Regulation
  • Quality Control

SUPPLY CHAIN & VENDORS

  • Supply Chain Dynamics
  • Competitive Environment
  • Market Profitability
  • Switching Cost

PURCHASING PROCESS

  • Buying Basics
  • Key RFP Elements

NEGOTIATION STATISTICS


BUYER POWER SCORE COMPONENTS


JARGON & GLOSSARY

Note: Product cover images may vary from those shown

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